• Oversee project team members’ milestones and performance as compared to project plan, scope, budget, resources, and schedule. Manage project risks, issues, and dependencies proactively. • Communicate project progress and information to senior sponsors, stakeholders, and field as appropriate. • Facilitate executive steering committees and status updates. • Develop and prepare written project plans for complex projects addressing tasks, roles and responsibilities, risk, resources, budget and communications. • Develop work breakdown structure and perform critical path analysis. • Manage the change control within project, obtaining sponsor approval for changes to scope, budget and schedule that effect the critical path. • Acquire a project charter from senior management and obtain sign off on the statement of work by the project sponsor. • Ensure that scope, budget, and schedule targets are within variance and project delivery date is met. • Navigate ambiguity in relationships across multiple departments to successfully bring people together when needed for project success. • Coaching project team on how to use PM methodology, templates, and tools • Support portfolio-level planning and resource allocation. • Provide input into business case development and prioritization. • Help define and implement PMO processes, templates, and tools; and contribute to the development of project governance frameworks. • Provide and promote project management best practices throughout Humanitarian Services. • Collaborate within the Humanitarian Service PMO office to ensure there are clearly defined project dependency and interdependencies, lessons learned library, and monitoring risks spanning multiple projects.

• Manage large, diverse, and complex projects across multiple divisions and/or functional areas • Plan, organize, and lead cross functional teams to complete project tasks • Ensure projects are planned and executed in alignment with project objectives • Identify possible risks/issues for mitigation planning • Handle change management for project team/impacted users

• Lead end-to-end delivery of Hero Projects and other L/XL initiatives • Drive the strategic initiatives that build, scale, and operationalize the PMO's AI-enabled operating model • Partner with senior leaders across CX, Product, Engineering, Tech Governance, BizSys, Legal, Security, and operational teams • Build executive-ready decks, written updates, and visualizations • Help elevate the team by recommending improvements to PMO standards, frameworks, and best practices • Lead upstream planning before each half starts • Manage dependencies and align resources across teams

• Lead end-to-end delivery of Hero Projects and other L/XL initiatives • Drive the strategic initiatives that build, scale, and operationalize the PMO's AI-enabled operating model • Partner with senior leaders across CX, Product, Engineering, Tech Governance, and operational teams • Build executive-ready decks, written updates, and visualizations for Director- and VP-level audiences • Recommend improvements to PMO standards, frameworks, and best practices • Lead upstream planning before each half starts • Manage dependencies and align resources across teams