Happy Returns LLC

Role Description At Happy Returns, we’re transforming the most frustrating part of online shopping — returns — into a fast, easy, and delightful experience. Our Platform team builds and maintains the core data platform to support our business, as well as internal tools to support our engineering efforts. We design reliable, scalable services that enable product teams to ship quickly, data teams to operate efficiently, and retailers and shoppers to have seamless experiences. As a Platform Software Engineer, you’ll work on backend systems and data infrastructure that power analytics, operational workflows, and product capabilities. This role is best suited for engineers who are comfortable owning features end-to-end and have hands-on experience working with databases, data pipelines, and data platforms. This is a remote position within the United States. Your day to day: - Design, build, and maintain backend services and data pipelines using technologies such as Go, Python, and PostgreSQL. - Own the implementation of well-scoped projects from design through deployment and monitoring. - Work with structured and semi-structured data to support analytics, product features, and internal tools. - Participate in system design discussions, contributing to decisions around data modeling, system boundaries, and scalability. - Write clean, maintainable, and well-tested code, and provide thoughtful code reviews for peers. - Debug production issues and improve system reliability through monitoring and observability improvements. - Collaborate closely with Product, Data, and other engineering teams to translate business needs into technical solutions. Qualifications - 3–5 years of professional experience in backend or data-oriented software engineering roles. - 2-3 years of experience working with databases (e.g., PostgreSQL, MySQL, DynamoDB) including schema design and query optimization. - Experience building or maintaining data pipelines or data processing workflows (ETL/ELT, batch or streaming). - Proficiency in at least one backend programming language such as Go or Python. - Ability to take a problem from loosely defined requirements to a working, production-ready solution. - Comfort debugging issues across services and reasoning about system behavior. - Strong communication skills and ability to collaborate across teams. Requirements - Experience with cloud infrastructure (AWS) and containerization (Docker, Kubernetes). - Familiarity with modern data platforms and tooling (e.g., dbt, Redshift, BigQuery, Snowflake, Databricks). - Experience with event-driven architectures or distributed systems. - Exposure to developer tooling, internal platforms, or infrastructure systems. - Experience improving performance or reliability of production systems. Benefits - This is a fully remote position and is not limited to candidates located in Georgia. EEO Statement Integrated into our shared values is Happy Returns’ commitment to diversity. Happy Return is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at Happy Return has an ongoing responsibility to respect and support a globally diverse environment. Visa Sponsorship We do not offer visa sponsorship or transfer for this role. Statement to Third Party Agencies To all recruitment agencies: Happy Return only accepts resumes from agencies on the UPS preferred supplier list. Happy Return is not responsible for any fees or charges associated with unsolicited resumes.

Role Description We are seeking a Research & Analysis Intern to help our team gain deeper insights into the social commerce marketplace and evaluate Happy Returns’ growth opportunity in beauty product returns. This role will focus on researching marketplace structure, top sellers, emerging brands, and beauty categories where returns may create future partnership or client opportunities. This is an ideal role for someone curious about global e-commerce, digital marketplaces, category expansion, and data-driven insights. - Conduct in-depth research on a leading social commerce marketplace, including structure, business model, category mix, and key trends. - Identify and analyze the largest sellers by category, with attention to beauty, personal care, scale, growth, and product focus. - Assess whether top sellers and beauty brands operate off-platform businesses and evaluate their potential as future customers. - Research and compile emerging companies active on the platform and in beauty categories relevant to returns. - Track notable global brands in social commerce and beauty retail, summarizing their strategies and positioning. - Synthesize findings into clear reports, summaries, and presentations, including merchant profiles, category maps, and go-to-market implications. - Provide ongoing insights to build foundational knowledge of social commerce, beauty merchant needs, and return/disposal considerations. Qualifications - A candidate with a strong background in market research, supply chain, retail commerce, or business strategy. - Interest in e-commerce, social marketplace (e.g., TikTok Shop), beauty and personal care, and global brands. - An individual capable of navigating data sets, public marketplace data, product catalogs, and industry reports to extract actionable insights. - A researcher with the ability to synthesize findings into clear, structured presentations for executive review. - Comfortable working independently and exploring unfamiliar industries and product categories. Requirements - Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer. Company Description Happy Returns is committed to providing a workplace free of discrimination, harassment, and retaliation. Happy Returns is an equal opportunity employer. Happy Returns does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Role Description Happy Returns is solving the #1 pain point of e-commerce: returns. We're the team that invented box-free, label-free returns. For 10 years Happy Returns has been making returns beautiful for retailers and shoppers. Now as part of UPS, we're bringing our proven solution to even more brands through our unique combination of proprietary software and reverse logistics. - A UPS Company - Loved and adored by shoppers — for proof, check out our 93 NPS - Experiencing rapid growth - Seeking top talent to contribute to the expansion of the business As an Enterprise Account Executive, you will have a substantial impact on revenue growth at Happy Returns. You will help drive success, identify, develop, and close new opportunities with enterprise merchants. What You’ll Be Doing - Work with Happy Returns internal teams (Marketing, Client Success, Onboarding, Tech etc.) to deliver winning solutions to clients - Collaborate with UPS internal teams (Customer Success and Sales) to strategize account plans and deliver a “one UPS” solution - Create sales strategies and unique value propositions and solutions for clients - Own and manage the entire sales cycle from prospecting through contract execution - Perform prospecting activities such as cold calling, attending tradeshows and networking - Build and manage a sales pipeline - Design and deliver sales proposals and presentations on product benefits and value proposition - Negotiate and execute client agreements - Follow up with clients regularly to ensure needs are being met and identify upsell opportunities - Maintain a database of clients, prospects, partners, and vendors - Stay current with company offerings and industry trends Qualifications - Bachelor’s Degree - 8+ years of enterprise sales experience exceeding quotas - Excellent oral and written communication skills & outstanding virtual and in person presentation skills - Experience with proactive, consultative, value-based selling - Significant experience in complex, targeted account sales strategies - Track record of thriving in ambiguity - Ability to manage a multi-threaded sales process and competitive deals - Ability to multitask and work efficiently and effectively to meet required deadlines - Ability to build consensus and gain internal approval with both Happy Returns and UPS cross functionally (Operations, Finance, Tech, etc.) for bespoke customer solutions - Obsessive attention to detail and accuracy - Proficiency in PPT, Salesforce, and other CRM software, with aptitude to learn systems - Prior experience with eCommerce Benefits - Posted salary inclusive of commissions EEO Statement Integrated into our shared values is Happy Returns’ commitment to diversity. Happy Returns is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at Happy Returns has an ongoing responsibility to respect and support a globally diverse environment. Statement to Third-Party Agencies To all recruitment agencies: Happy Returns only accepts resumes from agencies on the Happy Returns or UPS preferred supplier list. Happy Returns is not responsible for any fees or charges associated with unsolicited resumes.

Role Description We’re not solving a small problem, and we’re not addressing a small market. We’re tackling returns—the part of the online shopping experience shoppers say they hate most. Our customers, i.e., top online retailers, use Happy Returns’ returns software and reverse logistics to offer shoppers a genuinely delightful return experience while at the same time reducing costs, retaining sales, and making their supply chains more sustainable. We’re making returns legitimately better for everyone, and we’re having fun doing it. - Collaborate on and deploy cloud infrastructure on AWS using infrastructure-as-code (Terraform, Pulumi) that is secure, scalable, and highly available. - Actively collaborate with software engineering to define infrastructure, build, release and deployment tooling. - Collaborate with information security for requirements and integration with security and compliance tooling. - Troubleshoot problems across a wide array of services and function areas. - Build and maintain operational tools for deployment, monitoring, and analysis of AWS infrastructure and systems to ensure availability, performance, security, and scalability. - Provide recommendations for architecture and process improvements. - Help us build and maintain a world class technology system so we can achieve our mission of making returns beautiful for Shoppers, Retailers, and the Planet. Qualifications - At least 1 year of experience in designing, provisioning and maintaining infrastructure using Infrastructure as Code. - Experience in code development in at least one high-level programming language. - Knowledge of Kubernetes and containerized applications. - Proficiency working with a cloud provider (preferably AWS). - Proficiency with Docker, Git and software development processes for deploying applications. - Understanding of/familiarity with using Github Actions (or similar) to build, test and release software. - Familiarity with database technology such as PostgreSQL or MySQL. - Previous experience using cloud observability platforms such as DataDog or NewRelic. - A strong interest in joining a highly collaborative environment and working daily with Product Managers and Engineers. - Interest in e-commerce, logistics and/or sustainability. - Comfort with leveraging the latest available AI-powered tools (IDEs, agents, automated reviewers) to accelerate and assist with daily development, debugging, and technical tasks. Requirements - This is a fully remote position and is not limited to candidates located in Georgia. EEO Statement Integrated into our shared values is Happy Returns’ commitment to diversity. Happy Return is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at Happy Return has an ongoing responsibility to respect and support a globally diverse environment. Visa Sponsorship We do not offer visa sponsorship or transfer for this role. Statement to Third Party Agencies To all recruitment agencies: Happy Return only accepts resumes from agencies on the UPS preferred supplier list. Happy Return is not responsible for any fees or charges associated with unsolicited resumes.

Role Description Happy Returns is solving the #1 pain point of e-commerce: returns. Our mission is to make returns beautiful for shoppers, retailers, and the planet through our unique combination of proprietary software and reverse logistics. - Constantly improve team productivity, refine agile processes, and create methods to increase efficiency. - Oversee the day-to-day operations of an engineering team (6-8 direct reports). - Lead the effort of recruiting new outstanding engineers. - Train new software engineers on our best practices, standards, culture, and policies. - Perform personnel management tasks including performance reviews, mentoring, and planning each direct report's career growth. - Actively participate in system architecture discussions and technical design reviews to ensure the scalability, reliability, and security of the Happy Returns system. - Enforce clean code and excellent coding practices by conducting thoughtful code reviews. - Actively participate in bi-weekly engineering lunch & learns to promote continuous growth and knowledge sharing. - Collaborate closely with Product Managers to meet and exceed customer needs in the simplest possible ways. - Help us build and maintain a world-class technology system to achieve our mission of making returns beautiful for Shoppers, Retailers, and the Planet. Qualifications - Outstanding written and verbal communication skills. - Have held the position of a senior engineer for at least two years. - Have led a team as a technical lead/team lead for at least one year. - Over six years of experience developing and testing web applications. - Demonstrated ability to collaborate with stakeholders to ensure engineers are exceeding the needs of the business. - The ability to coach engineers in shipping high-quality, maintainable, and well-tested code in a high-velocity environment. - A strong interest in joining a highly collaborative environment and working daily with Developers, Product Managers, DevOps Engineers, and QA Engineers. Requirements - Expertise in multiple server-side languages such as Go or Python (bonus). - Proficiency in one or more modern JavaScript frameworks such as React (bonus). - Familiarity with database technology such as PostgreSQL, MySQL, and MongoDB (bonus). - Experience with Docker, Kubernetes, and AWS (bonus). - Strong interest in e-commerce, logistics, and/or sustainability (bonus). Work Location This is a remote role open to candidates in the United States of America. EEO Statement Happy Returns is an equal opportunity employer. Happy Returns does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Integrated into our shared values is Happy Returns’ commitment to diversity. Statement to Third Party Agencies To all recruitment agencies: Happy Returns only accepts resumes from agencies on the Happy Returns or UPS preferred supplier list. Happy Returns is not responsible for any fees or charges associated with unsolicited resumes. Visa Sponsorship Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer. We are unable to offer sponsorship at this time.

Role Description The Manager, Location Partnerships will own the day-to-day performance and operational health of the Return Bar network. This role is responsible for monitoring and improving location-level performance, managing escalations across internal and external stakeholders, and driving continuous improvement across operations. Core Responsibilities - Return Bar Performance & Network Health - Own day-to-day performance of Return Bar locations, ensuring strong execution across key metrics. - Develop and enhance performance tracking and reporting; proactively identify and address performance deviations. - Escalation Management & Issue Resolution - Serve as the primary point of contact for escalations from Hubs (operational issues) and CX/CSM (customer issues). - Establish feedback loops to ensure recurring issues are addressed through durable process or product improvements. - Field Operations & Site Audits - Conduct regular Return Bar visits (both scheduled and “secret shopper”) to assess execution and customer experience. - Develop and standardize a repeatable framework for site visits and audits. - Synthesize findings into actionable insights and share with internal teams and partners. - Translate field insights into actionable recommendations that improve efficiency, accuracy, and partner experience. Qualifications - B.S. or B.A. degree. - 2-5 years of experience in operations, consulting, logistics, or a similar fast-paced, execution-oriented environment. - Experience working in cross-functional or partner-facing roles preferred. Requirements - Strong analytical skills, with proficiency in Excel and comfort working with operational data and KPIs. - Excellent communication skills (written and verbal), with the ability to engage both internal stakeholders and external partners. - Strong project and program management skills, including the ability to structure ambiguous problems, manage multiple workstreams, and drive cross-functional initiatives to completion. - High attention to detail and strong organizational skills. - Demonstrated ownership mindset with a bias toward action and problem-solving. - Ability to manage multiple priorities and operate effectively in ambiguous, fast-changing environments. - Strong stakeholder management and influence skills. Basic Qualifications - Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer. EEO Statement Happy Returns is an equal opportunity employer. Happy Returns does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law. Happy Returns is committed to providing a workplace free of discrimination, harassment, and retaliation.

Role Description Happy Returns is seeking a thoughtful, user-centered UX Design Summer Intern to join our Design team. This remote role offers the opportunity to shape intuitive, high-impact experiences across our returns platform, working at the intersection of e-commerce, logistics, and retail. You’ll collaborate closely with product managers, engineers, and operations teams to design solutions that improve both customer and partner experiences. What You’ll Do: - User Research: Conduct user research (interviews, usability testing, surveys) to understand customer, retailer, and operations pain points across the returns journey. - Experience Design: Create wireframes, user flows, and high-fidelity designs to improve key product experiences across Happy Returns’ platform. - Prototyping: Develop interactive prototypes to test and validate design concepts quickly. - Cross-Functional Collaboration: Partner with Product, Engineering, and Operations to translate business requirements into intuitive user experiences. - Design Systems: Contribute to and leverage existing design systems to ensure consistency and scalability across products. - Data-Informed Design: Use qualitative and quantitative insights (user data, behavioral metrics) to inform design decisions and iterate on solutions. Qualifications - Currently pursuing a degree in Design, Human-Computer Interaction (HCI), Psychology, or a related field (undergraduate or graduate). - Strong understanding of user-centered design principles and problem-solving frameworks. - Able to clearly articulate design decisions and present work to cross-functional stakeholders. - Comfortable working in a fast-paced, remote, cross-functional environment. - Passionate about improving user experiences and interested in e-commerce, logistics, or retail technology. Requirements - A portfolio demonstrating UX/UI design work, including process (research, ideation, iteration). - Proficiency in design tools such as Figma (preferred), Sketch, Adobe XD, or similar. - Familiarity with usability testing, user interviews, and synthesis of insights. - Exposure to design systems, interaction design, or data-informed product design (bonus).

Role Description Happy Returns is seeking a motivated and detail-oriented summer intern to support our marketing team with competitive intelligence and market research. This role will focus on analyzing our primary competitors to help inform our positioning, sales enablement, and content strategy ahead of peak season. This is a hands-on opportunity to gain real-world experience in marketing and strategy—placing and completing test returns, analyzing customer experiences, and evaluating how a key competitor is positioned across the market. The intern will turn research into clear insights and internal resources that support marketing, sales, and leadership teams. - Conduct competitive research on Happy Returns' primary competitor, including product experience, retailer implementations, and positioning - Place and complete test returns to document end-to-end user flows, drop-off experiences, and refund timelines - Analyze competitor's marketing presence across website, press, LinkedIn, and partner channels - Perform SEO and GEO research to understand how the competitor is discovered and communicated - Synthesize findings into a competitive analysis (e.g., SWOT, differentiators) - Build a competitive intelligence deck and present findings to internal stakeholders - Create internal sales enablement resources (e.g., one-pagers, training materials) - Recommend content ideas (blog topics, case studies, video concepts) to support marketing efforts Qualifications - Currently pursuing a degree in Marketing, Advertising, Business, Supply Chain, or a related field - Strong research and analytical skills with attention to detail - Clear written and verbal communication skills - Organized and able to manage multiple tasks and deadlines - Curious and interested in e-commerce, logistics, or marketing strategy Requirements - Experience with research, coursework, or internships in marketing, business, or related fields - Familiarity with Excel and Powerpoint - Basic understanding of SEO or digital marketing is a plus - Must be able to commute to a competitor drop-off location

Role Description As a Software Engineer Intern, you’ll gain hands-on experience building real-world systems that power our platform. You’ll work alongside experienced engineers, contribute to meaningful projects, and learn modern tools and frameworks used in production environments. This role is ideal for someone who is excited to learn, enjoys solving problems, and wants to apply their academic experience to real-world challenges. - Contribute to the development of features and improvements across our platform using technologies like TypeScript, React, Golang, Python, and AWS. - Collaborate with engineers, product managers, and designers to bring ideas to life. - Participate in code reviews, team discussions, and design sessions to learn engineering best practices. - Write clean, maintainable, and well-tested code with guidance from mentors. - Debug issues, write tests, and help improve system reliability and performance. - Learn how scalable systems are built, including exposure to: - APIs and backend services - Frontend applications (web and mobile) - Databases (PostgreSQL, DynamoDB) - Cloud infrastructure (AWS, serverless/Lambda) - Contribute to one or more of our teams: - Logistics / hub software - Consumer products (Returnista iOS app, Returns Portal) - Merchant & location dashboards Qualifications - Currently pursuing a Bachelor’s or Master’s degree in Computer Science or a related field. - Strong understanding of computer science fundamentals (data structures, algorithms, or systems). - Experience writing code through: - Coursework - Personal projects - Internships or hackathons (optional, not required) - Familiarity with at least one programming language (e.g., JavaScript/TypeScript, Python, Java, Go, etc.). - Interest in full-stack development, backend systems, or frontend applications. - Ability to learn quickly, ask questions, and seek feedback. - Strong problem-solving skills and attention to detail. - Comfortable working in a collaborative, remote environment. Requirements - Nice to have (but not required): - Exposure to modern web frameworks (e.g., React). - Familiarity with APIs, databases, or cloud platforms (AWS, GCP, etc.). - Experience with projects using: - TypeScript / JavaScript - Python or Go - SQL or NoSQL databases - Interest in mobile development (iOS/Android). - Curiosity about e-commerce, logistics, or sustainability. Benefits - Hands-on experience working on production systems used by real customers. - Mentorship from experienced engineers. - Exposure to modern technologies and engineering practices. - Opportunity to make a meaningful impact during your internship. - A deeper understanding of how software is built and scaled in industry.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Your way to impact. We’re not solving a small problem, and we’re not addressing a small market. We’re tackling returns—the part of the online shopping experience shoppers say they hate most. Our customers, i.e., top online retailers, use Happy Returns’ returns software and reverse logistics to offer shoppers a genuinely delightful return experience while at the same time reducing costs, retaining sales, and making their supply chains more sustainable. We’re making returns legitimately better for everyone, and we’re having fun doing it. Your day to day: - Collaborate on and deploy cloud infrastructure on AWS using infrastructure-as-code (Terraform, Pulumi) that is secure, scalable, and highly available - Actively collaborate with software engineering to define infrastructure, build, release and deployment tooling - Collaborate with information security for requirements and integration with security and compliance tooling - Troubleshoot problems across a wide array of services and function areas - Build and maintain operational tools for deployment, monitoring, and analysis of AWS infrastructure and systems to ensure availability, performance, security, and scalability - Provide recommendations for architecture and process improvements - Help us build and maintain a world class technology system so we can achieve our mission of making returns beautiful for Shoppers, Retailers, and the Planet Qualifications - At least 1 year of experience in designing, provisioning and maintaining infrastructure using Infrastructure as Code - Experience in code development in at least one high-level programming language - Knowledge of Kubernetes and containerized applications - Proficiency working with a cloud provider (preferably AWS) - Proficiency with Docker, Git and software development processes for deploying applications - Understanding of/familiarity with using Github Actions (or similar) to build, test and release software - Familiarity with database technology such as PostgreSQL or MySQL - Previous experience using cloud observability platforms such as DataDog or NewRelic - A strong interest in joining a highly collaborative environment and working daily with Product Managers and Engineers - Interest in e-commerce, logistics and/or sustainability - Comfort with leveraging the latest available AI-powered tools (IDEs, agents, automated reviewers) to accelerate and assist with daily development, debugging, and technical tasks Requirements - This is a fully remote position and is not limited to candidates located in Georgia EEO Statement Integrated into our shared values is Happy Returns’ commitment to diversity. Happy Return is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at Happy Return has an ongoing responsibility to respect and support a globally diverse environment. Visa Sponsorship We do not offer visa sponsorship or transfer for this role. Statement to Third Party Agencies To all recruitment agencies: Happy Return only accepts resumes from agencies on the UPS preferred supplier list. Happy Return is not responsible for any fees or charges associated with unsolicited resumes.