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Happy Returns LLC logo
Happy Returns LLC

Happy Returns is committed to providing a workplace free of discrimination, harassment, and retaliation. Happy Returns is an equal opportunity employer. Happy Returns does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

UX Design Intern

Location

United States

Posted

59 days ago

Salary

$22 - $51 / hour

Seniority

Entry Level

Job Description

UX Design Intern

Happy Returns LLC

Role Description Happy Returns is seeking a thoughtful, user-centered UX Design Summer Intern to join our Design team. This remote role offers the opportunity to shape intuitive, high-impact experiences across our returns platform, working at the intersection of e-commerce, logistics, and retail. You’ll collaborate closely with product managers, engineers, and operations teams to design solutions that improve both customer and partner experiences. What You’ll Do: - User Research: Conduct user research (interviews, usability testing, surveys) to understand customer, retailer, and operations pain points across the returns journey. - Experience Design: Create wireframes, user flows, and high-fidelity designs to improve key product experiences across Happy Returns’ platform. - Prototyping: Develop interactive prototypes to test and validate design concepts quickly. - Cross-Functional Collaboration: Partner with Product, Engineering, and Operations to translate business requirements into intuitive user experiences. - Design Systems: Contribute to and leverage existing design systems to ensure consistency and scalability across products. - Data-Informed Design: Use qualitative and quantitative insights (user data, behavioral metrics) to inform design decisions and iterate on solutions. Qualifications - Currently pursuing a degree in Design, Human-Computer Interaction (HCI), Psychology, or a related field (undergraduate or graduate). - Strong understanding of user-centered design principles and problem-solving frameworks. - Able to clearly articulate design decisions and present work to cross-functional stakeholders. - Comfortable working in a fast-paced, remote, cross-functional environment. - Passionate about improving user experiences and interested in e-commerce, logistics, or retail technology. Requirements - A portfolio demonstrating UX/UI design work, including process (research, ideation, iteration). - Proficiency in design tools such as Figma (preferred), Sketch, Adobe XD, or similar. - Familiarity with usability testing, user interviews, and synthesis of insights. - Exposure to design systems, interaction design, or data-informed product design (bonus).

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