Role Description As a Broker Success Manager, you will be responsible for promoting our home loan offerings within the broker market. The role is a wonderful sales opportunity for a credit analyst, bank assessor or broker admin looking to move into a lender BSM role. We will provide you with formal sales training to support you to achieve success in this role. - Work in partnership with our BDM and Lending teams to deliver an exceptional broker experience. - Manage outbound sales calls to qualify new or inactive brokers and identify opportunities for Bluestone. - Onboard new brokers and play a key role in broker training and education. - Nurture broker relationships that will lead to long-term advocates. - Provide cover for BDMs who are on leave or attending broker events. - Identify opportunities to improve overall broker satisfaction. - Build brand awareness of Bluestone. - Achieve individual and team sales targets and KPIs. Qualifications - Minimum 2 years lending experience in financial services with a working knowledge of the Australian home loan market. - Good understanding of home loan products. - Ability to perform to a high standard under pressure. - Strong problem-solving ability and attention to detail. - Superior communication and presentation skills. - Well organised and self-motivated. - A committed team player. - Results driven. Benefits - Employee Assistance Program (EAP) - Bluestone Day - Flexible working arrangements with the ability to grow your balance - Parental Leave - Birthday Leave - Volunteer Leave Company Description Over the past 25 years, Bluestone has become a trusted leader in Australian lending, known for delivering flexible, innovative, and straightforward solutions that break the mould of traditional lending. At the heart of everything we do is a commitment to support more Australians achieve their dream of homeownership, because we believe everyone deserves the chance to build their future. We offer our award-winning lending solutions directly to brokers, allowing them to help their clients; from the self-employed, to those with imperfect credit or seeking niche lending needs. It’s this spirit of constant innovation and relentless customer focus that earnt us the title of 2025 Non-Bank of the Year. Are you ready to join one of Australia’s fastest growing lenders?

Role Description Are you a motivated professional ready to grow into leadership while enjoying the flexibility of working remotely? AO is seeking ambitious, growth-focused individuals who are eager to develop professionally, build meaningful client relationships, and advance within a supportive remote environment. This opportunity combines flexibility, mentorship, and long-term career growth with structured support, proven systems, and a collaborative culture focused on performance and continuous improvement. If you’re looking for more than just a job—and want a pathway toward leadership, personal development, and meaningful success—this opportunity was built for you. As part of our remote team, you’ll support client success, strengthen relationships, and continue developing leadership skills while working in a fully virtual environment. Benefits - 🌎 Remote Work Flexibility: Work from anywhere while creating a schedule that supports your productivity, lifestyle, and long-term goals. - 📞 High-Quality Leads Provided: Focus on relationship-building, client support, and professional growth—not cold prospecting. Qualified leads are provided at no cost. - 📚 Structured Mentorship & Training: Receive ongoing coaching, leadership development, and advanced training from experienced professionals invested in your success. - 📈 Performance-Based Advancement: Grow into leadership and management opportunities based on performance, initiative, consistency, and development—not tenure alone. - 💰 Weekly Pay + Performance Bonuses: Earn reliable weekly income with opportunities for additional bonuses, incentives, and recognition tied to your results and growth. - ❤️ Comprehensive Benefits: Health insurance reimbursement program, company-supported life insurance coverage, leadership and professional development opportunities. - ✈️ Incentives & Recognition: Top performers may qualify for leadership conventions, incentive trips, and additional performance-based rewards. Key Responsibilities - Build and maintain strong client relationships through professional communication and service. - Support team development and contribute to a positive, performance-driven culture. - Participate in leadership training, mentorship, and ongoing professional development. - Utilize digital tools and virtual systems to enhance productivity and communication. - Assist clients with benefit information, enrollment support, and service needs. - Independently manage responsibilities while maintaining professionalism and accountability. - Collaborate effectively within a supportive remote team environment. Qualifications - Strong communication and organizational skills. - Self-motivation and ability to thrive in a remote environment. - Positive attitude and willingness to learn continuously. - Solution-oriented mindset with adaptability and initiative. - Comfort using technology and virtual collaboration tools. - Strong work ethic and commitment to professional growth. - Leadership potential and team-oriented mindset. - Leadership, sales, or management experience is helpful, but not required. Interview Process All interviews are conducted through Zoom video conferencing to provide a convenient and accessible experience for all applicants. Ready to Advance Your Career? If you’re ready to step into leadership, grow professionally, and build a flexible remote career with long-term opportunity, we encourage you to apply today. 👉 Join AO and begin building a future defined by growth, leadership, flexibility, and meaningful success.

• Develop and implement a customized success plan for each client, with clear goals, timelines, KPIs, and action items. • Regularly check in with clients to monitor progress, address challenges, and adjust strategies as needed. • Act as the primary point of contact for clients, fostering long-term relationships and continuously enhancing their experience. • Collaborate with clients to maximize the value of their Success Points and provide guidance on available resources and services. • Support client teams by coordinating access to premium education content for administrators and end-users. • Conduct onboarding sessions to introduce clients to available educational resources, ensuring they are well-equipped to make the most of our products. • Be the Voice of the customer (VoC) and their internal advocate, gathering and understanding feedback and data to improve their outcomes and the quality of their experience; Turn insights into action. • Identify and drive new sales opportunities (up/cross sell through CSM qualified leads) in cooperation with your colleagues in sales.

Role Description Are you an experienced Customer Success or Client Support professional who thrives in a self-directed, performance-based environment? We’re seeking a Senior Customer Success Manager to take ownership of client outcomes, build strong relationships, and deliver measurable results. This remote, flexible role is ideal for a results-driven professional who values autonomy, meaningful work, and collaboration within a supportive, growth-focused team. - Manage and support high-value client relationships, applying proven marketing and business strategies to achieve measurable outcomes. - Provide strategic guidance, professional coaching, and problem-solving to help clients reach their goals. - Use digital tools and performance insights to optimize client outcomes and internal processes. - Take ownership of your workflow, priorities, and performance in a self-managed environment. - Collaborate with a supportive professional team focused on growth and results. Qualifications - 7+ years’ experience in customer success, client support, or account management. - Proven track record managing complex client relationships and achieving measurable results. - Exceptional communication, relationship-building, and analytical skills. - Self-motivated and accountable professional who thrives with autonomy and flexibility. - Comfortable working independently within a performance-based structure. Benefits - Fully remote position with flexible scheduling. - Performance-based rewards tied to measurable results. - Supportive, professional team environment focused on growth and success. - Work that aligns with your values, lifestyle, and professional goals.