Description and Requirements The Team You Will Join On MetLife's Global Customer Service and Operations (GCSO) team, customer care is built on trust, empathy, and a commitment to continuous improvement. Whether guiding customers through life's important moments, solving challenges, or simplifying processes with innovative technology, you'll help deliver a differentiated experience grounded in operational excellence. Backed by a collaborative team, you'll play a vital role in strengthening the way we care and advocate for millions worldwide. Here, making a real difference isn't just a goal - it's what we do, one conversation at a time. The Opportunity As a leader in insurance, MetLife never underestimates the significance of the impact made by associates. We are actively hiring Customer Care Advocates for our Long Term Care Warwick Customer Care Team starting on August 1, 2026 As a Customer Care Advocate, you will receive in-bound customer service inquiries via the telephone and resolve problems by putting customers at the heart of all you do. The successful candidate will leverage effective listening skills, strong multi-tasking skills, an attention to detail, strong intellectual curiosity, and an honest desire to make a difference to ensure each customer experience is exceptional. With an understanding of the customers' needs and wants, and a focus on delivering solutions that meet those needs, you will deliver a service experience that exceeds expectations and makes it easy for customers to do business with us. To enhance your success and engagement from day one and throughout your career, we provide various benefits including, but most definitely, not limited to: • Paid training • Dental, medical & life insurance • Retirement plans including 401(k) • Paid time off • Paid overtime based on business needs • Programs designed to strengthen and reward your performance Key Responsibilities • Provide "Best in Class" customer Service for Long Term Care Insurance products. • Answer and accurately document incoming calls from a variety of customers. • Research and respond to errors, contract discrepancies and processing delays. • Research special requests and act as a liaison between your customer and operational areas. • Use computerized systems efficiently to track, troubleshoot and gather information. • Adhere to a provided schedule for your workday. • Consistently meet or exceed key performance indicators Required Qualifications • High school diploma or equivalent required • 2+ years customer service experience required. • Job is performed primarily virtually with required in office days based on business needs. • Ability to work during the hours of operation of 8:00 am-6:00 pm EST Monday-Friday; must be flexible in regard to overtime & shift worked, which may change based on business needs. • Strong computer navigation skills and efficient keyboard/typing skills. • Ability to multi-task while speaking to a customer. • Basic math, analytical and problem-solving skills. Preferred Qualifications • Higher educational experience or professional certification • Insurance or Financial Services industry experience or Product specific experience • Prior Call Center experience • A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment. • A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting and marketing functions. • Superb listening skills and professional oral & written communication skills with an ability to inspire trust and accountability though an empathetic communication style which promotes a quality image of MetLife. • Willingness to adopt and adapt to evolving business needs and take on new opportunities to support MetLife. • Computer experience navigating in a multi-screen environment. • Critical thinking skills demonstrating an ability to apply job knowledge to different scenarios to make effective decisions. At MetLife, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers." The expected salary range for this position is $41,600 . This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms. Benefits We Offer Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! About MetLife Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East. Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we're inspired to transform the next century in financial services. At MetLife, it's #AllTogetherPossible . Join us! MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics"). If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

• Handle high-volume inbound and outbound calls in a timely and effective manner • Respond to potential new clients via phone, email, chat, and SMS • Identify client needs through active listening and investigative questioning • Accurately collect and document detailed client information • Follow structured call flows to ensure all required data is captured • Send documents via electronic signature to convert leads into clients (sales component) • Meet or exceed daily productivity and performance targets • Provide empathetic and professional customer service, including de-escalating upset callers • Perform additional duties as assigned by management

Title: Customer Relations Specialist Location: Austin United States Job Description: Who We Are Arrive Logistics is a leading transportation and technology company in North America with plans to grow significantly year over year. Our success is a testament to our remarkable team and what we’re building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. Who We Want The Customer Relations Specialist plays a critical role in managing the delivery-to-cash functions for assigned accounts. Acting as the primary point of contact for the designated RevGen team and customers, this role ensures accurate invoicing, timely payments, and resolution of billing discrepancies. The specialist also monitors key reports, analyzes data, and drives process improvements to support operational efficiency and customer satisfaction. What You'll Do - Primary Point of Contact: Serve as the main liaison for customers and your assigned sales team, fostering strong relationships and clear communication. - Sales Team Support: Collaborate with BizDev representatives to ensure timely responses to rate requests, accessorial approvals, and other time-sensitive tasks. - Aging and Unbilled Management: Monitor AR aging and unbilled reports, working closely with customers and RevGen teams to collect necessary documentation and maintain timely payments. - Collections and Metrics: Collect past-due invoices, meet aging metrics, and address payment delays proactively to maintain cash flow. - Customer Engagement: Build and maintain strong relationships with key customers, ensuring timely payments and resolving concerns effectively. - Invoicing Oversight: Manage invoicing processes, including document collection, invoicing uploads, billing methods, and timely submission to customers, ensuring accuracy and compliance with customer requirements. - Payment Terms Communication: Clearly communicate payment terms and expectations to customers, providing support for ACH payment setups as needed. - Documentation and Analysis: Maintain detailed notes on payment status, analyze accessorial charges, and ensure accurate billing approvals. - Discrepancy Resolution: Investigate and resolve short payments, overpayments, misapplied funds, unapplied cash, and other payment discrepancies in collaboration with BizDev and CashApp teams. - Revenue and Cash Reconciliation: Address uninvoiced revenue and unapplied cash to ensure prompt invoicing and accurate payment applications. - Invoicing Failures: Identify and resolve invoicing errors to prevent delays and enhance process efficiency. - Cross-Team Collaboration: Partner with internal teams to resolve issues related to write-offs, cash allocation, and process improvements. - Standard Operating Procedures (SOPs): Develop, document, and enforce SOPs for invoicing and load-building requirements. Qualifications - Bachelor's Degree in Accounting, Finance or a related field - 2+ years experience in a customer operations role - Industry experience required - Oracle NetSuite experience & expert knowledge of Microsoft Suite, with an emphasis on Excel - Excellent written and verbal communication skills - Maturity to work effectively in negotiation discussions with customer and sales reps - Expert knowledge of Microsoft Suite, with an emphasis on Excel-ability to do vlookups and pivot tables is required - Self-starter with ability to work independently and as a team - Highly organized with excellent time management skills and a high degree of accuracy and attention to detail - Ability to handle a heavy workload and adaptability to work in fast paced environment The Perks of Working With Us - Take advantage of our comprehensive benefits package, including medical, dental, vision, life, disability, and supplemental coverage. - Invest in your future with our matching 401K program. - A balanced Hybrid Work Environment: Our tech teams all come into the office together 2 -3 days a week and work-from-home the rest of the week! - Build relationships and find your home at Arrive through our Employee Resource Groups. - Leave the suit and tie at home; our dress code is casual. - Work in the booming city of Austin, TX - we are in a convenient location close to the airport and downtown. - Park your car for free on site! - Sweat it out using local gym discounts or with the team at our onsite gym. - Maximize your wellness with free counseling sessions through our Employee Assistance Program - Take time to manage your physical and mental health - we offer company paid holidays, paid vacation time and wellness days. - Receive 100% paid parental leave when you become a new parent. - Start your morning with a specialty drink from our fully stocked coffee bar, Broker’s Brew. - Get paid to work with your friends through our Referral Program! - Get relocation assistance! If you are not local to the area, we offer relocation packages. Your Arrive Experience When we say “award-winning culture,” we mean it. We’ve been recognized as a top workplace by Inc. Fast Company, Fortune, and earned Top Workplaces and Great Place to Work, to name a few. We intend on topping many more of those lists in the years to come, but we’re not in it for the trophies. We’re committed to culture because it keeps us connected to each other and invested in our shared success while having a blast along the way. Our employee-founded resource groups create communities within Arrive’s walls, including Women in Logistics, Emerging Professionals, Prisms, Black Logistics Group, Salute and Unidos. Notice: To ensure a safe and transparent interview process, we want to note that Arrive Logistics adheres to strict recruitment practices. Candidates undergo an interview process, and Arrive Logistics does not provide unsolicited job offers.

• Handle inbound interactions for major brands • Assist customers with questions, service requests, account needs, and product support • Use guided systems and resources to deliver high-quality customer care • Maintain professionalism, accuracy, and brand alignment • Offer schedule flexibility once certified