• Conducts the enrollment process with the person served and their circle of support (i.e., families, guardians) in a timely manner. • Ensures enrollment documents are complete and accurate. • Recommends improvements to internal process/systems to prevent future issues and to enhance service experience. • Maintains confidentiality and HIPAA compliance. • Upholds company values and mission. • Other duties as assigned.

• Conducts the enrollment process with the person served and their circle of support (i.e., families, guardians) in a timely manner. • Ensures enrollment documents are complete and accurate. • Recommends improvements to internal process/systems to prevent future issues and to enhance service experience. • Maintains confidentiality and HIPAA compliance. • Upholds company values and mission. • Other duties as assigned.

Role Description Sentara Health Plans Community Care is looking to hire a Remote Enrollment Specialist. This is a remote position available in the following states: - Virginia - North Carolina - Alabama - Delaware - Florida - Georgia - Idaho - Indiana - Kansas - Louisiana - Maine - Maryland - Minnesota - Nebraska - Nevada - New Hampshire - North Dakota - Ohio - Oklahoma - Pennsylvania - South Carolina - South Dakota - Tennessee - Texas - Utah - Washington (state) - West Virginia - Wisconsin - Wyoming The Enrollment Specialist is responsible for all areas of enrollment, group information, and researching with response to all inquiries related to member, employer, and eligibility. Provides quality service and customer satisfaction through accurate entry of data and communication to internal and external customers. Qualifications - High School Diploma - 1 year of customer service required Requirements - Market-competitive compensation packages, inclusive of base pay, incentives, and benefits. - Base pay rate for Full-Time employment: $16.92/HR – $25.38/HR. - Additional compensation may be available for this role such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Benefits - Medical, Dental, Vision plans - Adoption, Fertility and Surrogacy Reimbursement up to $10,000 - Paid Time Off and Sick Leave - Paid Parental & Family Caregiver Leave - Emergency Backup Care - Long-Term, Short-Term Disability, and Critical Illness plans - Life Insurance - 401k/403B with Employer Match - Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education - Student Debt Pay Down – $10,000 - Reimbursement for certifications and free access to complete CEUs and professional development - Pet Insurance - Legal Resources Plan - Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

• Enroll patients in chronic care management and/or remote patient monitoring programs • Make outbound calls to patients and provide information about programs • Explain program benefits, patient financial responsibility, obtaining consent, processing device shipment, and enrolling in the program(s) • Ensure a seamless, complete, and effective enrollment process for patients • Be the initial point of contact for calls for pending enrollees • Manage a high open caseload until the enrollment process is complete • Provide exceptional customer service and positive experience for potential patients/caregivers • Navigate multiple systems and portals to input patient enrollment information • Achieve monthly new enrollee goals • Additional duties as assigned