Groombuggy

• Answer Inbound Calls & SMS: Respond to pet parents with warmth, empathy, and efficiency—helping with appointment questions, rescheduling, and urgent needs. • Vet and Confirm Online Bookings: Review, verify, and finalize online appointment requests, ensuring every detail meets Barkbus’ standards for pet safety and client experience. • Support Rescheduling: Work closely with clients to accommodate changing schedules, finding solutions that deliver joy and minimize hassle for everyone involved. • Respond to Email Inquiries: Provide timely, clear, and accurate responses to general questions and support requests via our info@ inbox. • Assist Pet Stylists via SMS: Be the dependable point of contact for our on-the-road grooming pros, providing real-time support and problem-solving to keep their day running smoothly. • Operate with Accuracy: Diligently document every interaction in our systems to ensure seamless service, follow-up, and team coordination.

• Partner with Recruiters to support high-volume groomer hiring across multiple markets. • Coordinate interviews across phone, video, and in-person stages, including complex pawdition scheduling. • Manage candidate communications, confirmations, and follow-ups to keep pipelines moving efficiently. • Support offer and pre-hire steps, including background checks and onboarding handoffs. • Own the coordination and execution of Pawditions, ensuring candidates, groomers, and field teams are fully prepared. • Schedule Pawditions and confirm logistics, expectations, and requirements with all parties. • Serve as the primary point of contact for candidates during the Pawdition stage. • Track outcomes, collect feedback, and drive timely hiring decisions. • Continuously improve the pawdition process to ensure fairness, consistency, and a strong candidate experience. • Deliver clear, timely, and thoughtful communication throughout the hiring process. • Represent our brand and values in every candidate interaction, especially during in-person evaluations. • Proactively identify and resolve issues that could delay hiring or negatively impact candidate experience. • Ensure candidates are prepared for each stage by setting clear expectations and gathering required materials (e.g., portfolios) in advance. • Proactively source groomer candidates through job boards, outbound outreach, and local market strategies. • Build and maintain active candidate pipelines across priority markets. • Partner with recruiters to align sourcing efforts with hiring needs. • Conduct outreach, follow-ups, and re-engagement of past applicants and passive candidates to drive pipeline volume and reduce drop-off. • Partner with hiring managers to support boots-on-the-ground recruiting efforts in key markets (e.g., flyers, community outreach, grooming expos). • Maintain accurate candidate and requisition data in the ATS, ensuring strong data hygiene across all stages. • Support job postings, requisition setup, and pipeline tracking for groomer roles. • Track recruiting activity and outcomes, including pawdition volume and pass-through rates. • Identify opportunities to streamline workflows and improve recruiting operations as hiring scales. • Monitor pipeline health and flag delays, bottlenecks, or gaps across markets.

• Perform full-cycle accounts payable functions: code, vouch, review, and process vendor invoices in compliance with AP internal controls, policies, and procedures. • Coordinate invoice processing for payment, including 3-way matching, GL coding, data entry, and securing required approvals within the accounting system. • Review and complete all credit card transactions in Ramp, including accurate GL coding. • Execute weekly payment processing readiness; ensure timely disbursements and accurate records. • Set up new vendors; maintain W-9 and W-8BEN documentation to ensure compliance. • Capture financial commitments from fully executed contracts to establish payment schedules, milestones, GL codes, and dimensions. • Respond to and resolve vendor and employee inquiries in a timely, professional manner. • Maintain the AP inbox, related files, and records with a high degree of organization and completeness. • Maintain 1099 vendor data throughout the year and support accurate annual 1099 filing. • Ensure adherence to AP internal controls and company financial policies. • Support ad hoc requests from the Finance & Accounting team as needed.

• Handle inbound calls and proactively make outbound calls to schedule new customers and resolve scheduling needs, with a minimum expectation of 70 calls per day. • Quickly respond to and manage inbound customer leads through calls, texts, and other channels, prioritizing live-call speed and fast follow-up to maximize conversion. • Manage day-to-day tasks and accurately document lead details, call outcomes, and follow-up needs in our CRM tool, Marathon (training provided). • Leverage your sales skills to understand each customer's needs and confidently communicate Barkbus' value. • Build rapport with pet parents by personalizing each interaction and understanding their dog’s needs and grooming preferences. • Take full ownership of closing bookings on the call, ensuring clear next steps and confirmed appointments. • Coordinate and schedule appointments for our team of professional groomers, including handling rescheduling and special requests with care, while collaborating with operations and dispatch to maximize efficiency and route optimization. • Collaborate with internal teams to continuously improve operations, systems, and overall customer experience. • Maintain performance targets including a minimum of 7 bookings per day and $1,500 in daily revenue generated. • Be highly responsive and consistently available during assigned shifts, delivering a reliable customer experience with rapid response times and disciplined follow-up execution.

• Own and execute onboarding and administrative offboarding workflows, collaborating with Grooming Ops and People team members to ensure compliant documentation, system access setup and removal, and smooth employee lifecycle transitions. • Support the execution and continuous improvement of People Ops processes, leveraging systems and automation to drive efficiency and scalability. • Maintain People data accuracy and reporting integrity, supporting process improvements through routine audits and data validation. • Support compliance administration across the People function, including workplace policies and practices, employee benefits processes, and federal and multi-state reporting requirements, ensuring documentation, audits, and day-to-day operations align with applicable local, state, and federal regulations. • Manage early-stage employee lifecycle workflows - from offer through Day 1 readiness - ensuring accuracy, compliance, and a seamless transition to active employment, including offer letter preparation, background check coordination, account provisioning, orientation scheduling, and I-9 verification. • Serve as a primary point of contact for employee inquiries related to People Ops policies, benefits, and compliance, providing timely and professional support. • Maintain and update standard operating procedures (SOPs) to ensure consistency, operational clarity, and process efficiency. • Maintain HRIS data integrity through regular audits, accurate record-keeping, and reporting support (Rippling experience preferred). • Build and maintain strong working knowledge of Rippling reporting, supporting routine People data requests and collaborating with People Ops leadership on more complex reporting and analysis initiatives. • Support People Ops initiatives and projects by executing assigned workstreams and contributing to process and system improvements. • Manage HR documentation and mail intake, ensuring timely processing, secure record-keeping, and accurate personnel file maintenance. • Partner with People Ops leadership to support compliance initiatives and ensure adherence to federal, state, and local labor laws by staying up to date on employment regulations, supporting audits and reporting requirements.

• Own Barkbus’ end-to-end safety and security strategy across fleet operations, hubs, and non-grooming workplaces. • Build scalable safety frameworks, policies, and procedures that support rapid growth. • Establish safety KPIs and infrastructure to track performance, trends, and continuous improvement. • Report regularly on safety performance, risks, and recommendations to senior leadership. • Develop, implement, and manage a comprehensive driver safety program focused on reducing preventable incidents. • Monitor Motor Vehicle Records (MVRs) and ensure compliance with internal standards and regulatory requirements. • Partner with managers to address violations, unsafe driving patterns, and corrective actions. • Leverage telematics and driver behavior data to identify risks and improvement opportunities. • Design and manage coaching programs to support drivers and employees who require additional training or behavior correction. • Partner with Operations and People teams to deliver effective safety training and reinforcement. • Track coaching outcomes and behavior improvements over time. • Lead investigations for fleet, hub, and workplace accidents, incidents, and near-misses. • Conduct root cause analysis and recommend corrective actions, policy updates, or training enhancements. • Track incident severity, frequency, and cost data to inform insurance, liability, and prevention strategies. • Drive a strong culture of safety across the organization through clear communication and engagement. • Develop and distribute regular safety communications, including updates, insights, and best practices. • Partner cross-functionally to embed safety into daily operations and decision-making. • Develop and implement security standards for all Barkbus hubs and physical locations. • Oversee security systems including cameras, alarms, lighting, and access controls. • Investigate security incidents such as break-ins, trespassing, or property damage. • Create and maintain emergency response plans and evacuation procedures. • Maintain strong working knowledge of OSHA and applicable local, state, and federal safety regulations. • Lead workplace safety audits and ensure ongoing compliance. • Proactively identify regulatory risks and recommend mitigation strategies.