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GoTo

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Managed Services Field Engineer

Field EngineerField EngineerFull TimeRemoteMid LevelTeam 1,001-5,000Since 2000H1B SponsorCompany SiteLinkedIn

Location

Brazil

Posted

1 day ago

Salary

0

Seniority

Mid Level

Bachelor Degree2 yrs expPortugueseEnglishCloudFirewallsPythonSwitching

Job Description

Managed Services Field Engineer

GoTo

• You will be responsible to ensure customer network environment compatibility with our UCC Products. • Flexibility to work overnight shifts on weekends and/or variable hours during the week as needed. • Onboard accounts inside of company SLAs. • Ensure customer satisfaction and confidence throughout the setup process. • Be the lead technical contact on all troubleshooting and integration of our products into the client’s environment. • Integrate existing customer equipment with our cloud pbx system. • Develop APIs and automate services based on customer requirements.

Job Requirements

  • A minimum of 2-4 years of experience in Network Support with emphasis on Routing and Switching, and an understanding of Unified Communications.
  • Cisco, Python, Juniper, Microsoft Certifications are a plus
  • Excellent communication, and time management skills
  • Ability to develop and maintain close customer relationships, and the ability to work inside a team.
  • Flexible Availability.
  • Maintain continuous professional development including technical and sales/soft skills.
  • Be able to perform AD, LDAP and SSO integrations.
  • Can integrate external solutions that are compatible with our products
  • Experience with Communications/Voice over IP/Video over IP, SIP, ASTERISK and firewalls/network security
  • Experience with automation, python and REST API and POSTMAN is a plus
  • Professional English proficiency (B2 level or higher), with the ability to collaborate, communicate, and write clearly in a professional environment.

Benefits

  • Comprehensive health benefits, life and disability insurance, and fertility and family-forming support programs
  • Generous paid time off, paid holidays, volunteer time off, and quarterly self-care days and no meeting days
  • Tuition and reading reimbursement programs to support your continuous learning and professional growth
  • Thrive Global Wellness Program, confidential Employee Assistance Program (EAP), as well as One to One Wellness Coaching
  • Employee programs—including Employee Resource Groups (ERGs), GoTo Gives, and our charitable matching program—to amplify your connection and impact.

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