• Ensure the highest levels of customer satisfaction via phone and tickets • Make system change requests (ex., Rename extension, change phone routes) • Troubleshoot and resolve hardware issues, including guiding customers through phone reboots and factory resets • Enable system integrations for customers • Conduct remote diagnostics and troubleshooting • Resolve or Escalate customer requests/issues promptly • Review, Analyze, and Evaluate trends on common system issues and communicate these to the company

• Handle incoming and outgoing customer inquiries via phone, email, and chat, ensuring prompt and professional resolution • Manage collections and overdue payments, including negotiating payment plans and settlements • Review and analyze account receivable reports to identify trends, risks, and areas for improvement • Communicate with clients regarding outstanding balances, offering clear and compliant payment solutions • Develop and implement strategies to improve collection efficiency and minimize delinquency rates • Collaborate closely with internal teams, including Sales and Accounting, to resolve client issues and enhance satisfaction • Maintain accurate and up-to-date customer records, including payment logs and communication histories • Meet or exceed monthly collections and reconciliation targets while ensuring high service quality • Serve as Escrow Representative, coordinating all outgoing and incoming transactions to regional partners and associates • Verify and process payment instructions, ensuring timeliness, accuracy, and full compliance with company protocols • Prepare and distribute payment notices, confirmations, and remittance details • Investigate and resolve payment discrepancies and transaction-related errors • Uphold confidentiality, transparency, and compliance across all customer and partner transactions

This is an excellent opportunity for professional growth! As our organization continues to expand and our employees develop and promote within, we currently have Full Time positions available on our phone support team. Our specialty pharmacy is located in Houston TX This is a remote opportunity, after onsite training period. Starting salary from $21.00 an hour and up. We offer a variety of benefits including: - Medical; Dental; Vision - 401k with a match - Paid Time Off and Paid Holidays - Tuition Reimbursement - Company paid benefits – life; and short and long-term disability - Paid Volunteer Day - Floating Holiday - Referral Incentive As a member of our Inbound and Outbound Phone Support team, you will: - Assist health care providers and patients by phone; answering questions and requests. - Communicate with patients and physician office staff to coordinate medication refill deliveries. - Work with Insurance companies regarding rejected claims and prior authorizations. - Serve as a primary contact for calls to patients and physicians. To be successful in this role, you will need: - Good interpersonal skills - Excellent verbal, written and customer service skills - Ability to work independently, meet deadlines and be flexible - Good organizational skills and detail oriented - Knowledge of medical terminology (including sig codes and Roman numeral), brand and generic names of medications and general pharmacy terminology - Ability to perform tasks accurately and efficiently when inputting information - Licensed/registered pharmacy technician or as required by state law - Basic math and analytical skills - Intermediate typing/keyboarding skills Required education: - High school or equivalent Required experience: - Pharmacy Technician: 1+ years Required license or certification: - PTCB Certification - Registered Pharmacy Technician Onco360, a closed-door specialty pharmacy, is seeking compassionate professionals who have an outstanding skillset in customer service. We are looking for certified pharmacy technicians who strive to go above and beyond for our patients and are confident speaking with patients and providers on the phone. #OncoPhone1

This is an excellent opportunity for professional growth! As our organization continues to expand and our employees develop and promote within, we currently have Full Time positions available on our phone support team. Our specialty pharmacy is located in Buffalo NY. This is a remote opportunity, after onsite training period. Starting salary from $21.00 an hour and up. We offer quarterly incentive bonuses as well as a $500 bonus for technicians to obtain their CPhT and/or CPhT-ADV credentials. We offer a variety of benefits including: - Medical; Dental; Vision - 401k with a match - Paid Time Off and Paid Holidays - Tuition Reimbursement - Company paid benefits – life; and short and long-term disability - Paid Volunteer Day - Floating Holiday - Referral Incentive As a member of our Inbound and Outbound Phone Support team, you will: - Assist health care providers and patients by phone; answering questions and requests. - Communicate with patients and physician office staff to coordinate medication refill deliveries. - Work with Insurance companies regarding rejected claims and prior authorizations. - Serve as a primary contact for calls to patients and physicians. To be successful in this role, you will need: - Good interpersonal skills - Excellent verbal, written and customer service skills - Ability to work independently, meet deadlines and be flexible - Good organizational skills and detail oriented - Knowledge of medical terminology (including sig codes and Roman numeral), brand and generic names of medications and general pharmacy terminology - Ability to perform tasks accurately and efficiently when inputting information - Licensed/registered pharmacy technician or as required by state law - Basic math and analytical skills - Intermediate typing/keyboarding skills Required education: - High school or equivalent Required experience: - Pharmacy Technician: 1+ years Desired license or certification: - PTCB Certification - Registered Pharmacy Technician Onco360, a closed-door specialty pharmacy, is seeking compassionate professionals who have an outstanding skillset in customer service. We are looking for certified pharmacy technicians who strive to go above and beyond for our patients and are confident speaking with patients and providers on the phone. #OncoPhone1 #IH