GoEngineer

• Respond to and manage user requests through Streamline, our ticketing system, with a focus on timely issue resolution and clear communication. • Investigate system behavior, identify root causes, and correct problems within our NetSuite environment. • Work with workflows, saved searches, reports, and custom records to support day-to-day business needs. • Contribute to NetSuite enhancements and customizations, including support for workflows, scripting, and other tailored functionality. • Learn how NetSuite interacts with internal teams and connected systems, including record creation and synchronization outside of NetSuite. • Partner with internal stakeholders across departments to understand issues, answer questions, and improve the user experience. • Help capture system knowledge and support continuity by maintaining clear internal documentation. • Support occasional projects that improve system performance, usability, and alignment with business processes.

• Proactively generate new opportunities through cold calling, outbound prospecting, and territory-based pipeline development • Own and drive the full sales cycle, from initial outreach through close • Position industrial and professional 3D printing solutions in partnership with internal technical and application teams • Lead discovery conversations focused on customer goals, manufacturing challenges, and ROI • Travel within your territory to deliver solution-focused presentations and demonstrations • Build strong, long-term relationships with customers, partners, and internal teams • Maintain accurate account, opportunity, and forecast data in our CRM (NetSuite experience is a plus)

• Proactively generate new opportunities through cold calling, outbound prospecting, and territory-based pipeline development • Own and drive the full sales cycle, from initial outreach through close • Position industrial and professional 3D printing solutions in partnership with internal technical and application teams • Lead discovery conversations focused on customer goals, manufacturing challenges, and ROI • Travel within your territory to deliver solution-focused presentations and demonstrations • Build strong, long-term relationships with customers, partners, and internal teams • Maintain accurate account, opportunity, and forecast data in our CRM (NetSuite experience is a plus)

• Content Localization and Translation: Lead the translation and localization of website pages, emails, social content, signage, and sales collateral from English to French Canadian, ensuring accuracy, brand consistency, and cultural relevance for the Quebec market. • Campaign Execution: Help tailor and execute marketing campaigns for software, hardware, and services to effectively reach and engage the Quebec audience. • Social & Digital Marketing: Manage French-language social media and email marketing, including adapting existing campaigns and identifying opportunities for region-specific content. • Events and Trade Show Coordination: Serve as a key point of contact for Quebec-based events and trade shows, supporting planning, logistics, and marketing materials. • Cross-Functional Collaboration: Act as a liaison between marketing, sales, and technical teams to support alignment and contribute to lead generation and regional growth. • Multimedia and Asset Support: Assist with video translation and make light updates to graphic and digital marketing assets using available tools.

• Localisation et traduction de contenu : diriger la traduction et la localisation des pages du site web, des e-mails, des contenus destinés aux réseaux sociaux, de la signalétique et des supports commerciaux de l'anglais vers le français canadien, en veillant à l'exactitude, à la cohérence de la marque et à la pertinence culturelle pour le marché québécois. • Mise en œuvre de campagnes : contribuer à l'adaptation et à la mise en œuvre de campagnes marketing pour les logiciels, le matériel informatique et les services afin d'atteindre et d'interagir efficacement avec le public québécois. • Marketing social et numérique : Gérer les réseaux sociaux et le marketing par courriel en français, notamment en adaptant les campagnes existantes et en identifiant les opportunités de contenu spécifique à la région. • Coordination d’événements et de salons professionnels : Servir de point de contact principal pour les événements et salons professionnels organisés au Québec, en apportant un soutien à la planification, à la logistique et aux supports marketing. • Collaboration interfonctionnelle : Assurer la liaison entre les équipes marketing, commerciales et techniques afin de favoriser la coordination et de contribuer à la génération de prospects et à la croissance régionale. • Support multimédia et ressources : Participer à la traduction de vidéos et effectuer des mises à jour simples des ressources graphiques et marketing numériques à l’aide des outils disponibles.

• Build, configure, and enhance customer solutions in DriveWorks based on business and technical requirements. • Stay current with DriveWorks functionality, updates, and best practices to provide customers with the most effective solutions. • Lead or support client sessions to troubleshoot issues, provide guidance, and help customers progress in building their solutions. • Gather customer needs, interpret business goals, and translate high-level requirements into practical application designs. • Work closely with the team and project manager to move projects forward, share updates, and coordinate delivery. • Complete assigned configuration and development tasks within client environments for both mentoring engagements and larger implementation projects. • Configure and troubleshoot DriveWorks specifications, rules, data connections, and generation processes to resolve issues and optimize customer environments. • Help define, organize, and document solution requirements and implementation details throughout the project lifecycle. • Participate in regular team collaboration, including end-of-day updates and project tracking. • Represent GoEngineer professionally in client interactions and help drive successful outcomes from project kickoff through handoff. • Represent GoEngineer professionally at occasional customer visits, training sessions, and industry events.

• Build and enhance Power BI dashboards and visualizations that present business performance in a clear, actionable way. • Partner with leaders across the company to translate requests into analytics solutions tied to measurable business outcomes. • Define trusted calculations, measurements, and KPI frameworks that support stronger business decision-making. • Help make data easier to use across the organization through tools such as Power BI, Excel, and AI-enabled insights experiences. • Explore new approaches, emerging technology, and modern analytics capabilities that improve how teams interact with data. • Analyze centralized datasets to identify trends, patterns, opportunities, and areas for deeper business investigation. • Support the evolution of reporting beyond descriptive analytics by helping shape more forward-looking and action-oriented insights. • Work closely with the data engineering team and business stakeholders to ensure analytics solutions are aligned with trusted source data and real operational needs.

• Lead the design and development of enterprise software solutions using modern .NET technologies (.NET LTS, ASP.NET, EF Core, SQL). • Design and implement high-performance web applications with clean, maintainable code. • Migrate existing ASP.NET MVC applications to modern single-page application (SPA) frameworks such as React or Angular. • Design and develop secure, scalable RESTful APIs with appropriate authentication and authorization mechanisms (OAuth, OpenID Connect, JWT). • Ensure software adheres to industry best practices for security and performance. • Configure and maintain CI/CD pipelines using Azure DevOps and Bicep for efficient, automated deployments. • Perform load testing, profiling, and performance optimization of applications. • Build event-driven cloud architectures leveraging Azure services such as Azure App Service, Azure SQL, and Azure Service Bus. • Mentor junior engineers and contribute to knowledge sharing within the team as well as technical design reviews. • Actively participate in Agile/Scrum ceremonies and collaborate with cross-functional teams. • Serve as a point of contact for technical support, resolve complex issues, and guide junior team members. • Oversee bug triage, prioritization, and backlog management for critical issues.

• Build, configure, and enhance customer solutions in DriveWorks based on business and technical requirements. • Stay current with DriveWorks functionality, updates, and best practices to provide customers with the most effective solutions. • Lead or support client sessions to troubleshoot issues, provide guidance, and help customers progress in building their solutions. • Gather customer needs, interpret business goals, and translate high-level requirements into practical application designs. • Work closely with the team and project manager to move projects forward, share updates, and coordinate delivery. • Complete assigned configuration and development tasks within client environments for both mentoring engagements and larger implementation projects. • Configure and troubleshoot DriveWorks specifications, rules, data connections, and generation processes to resolve issues and optimize customer environments. • Help define, organize, and document solution requirements and implementation details throughout the project lifecycle. • Participate in regular team collaboration, including end-of-day updates and project tracking. • Represent GoEngineer professionally in client interactions and help drive successful outcomes from project kickoff through handoff. • Represent GoEngineer professionally at occasional customer visits, training sessions, and industry events.

About this opportunity: GoEngineer is a provider of the most compelling design platforms in the industry, deploying engineering software and 3D Printing technology to make the design process innovative, efficient, and intelligent. GoEngineer is seeking a highly organized and detail-oriented Administrator to join our dynamic sales team. The successful candidate will play a crucial role in supporting our salespeople by managing administrative tasks and ensuring smooth operations within the sales department. This individual will be responsible for handling paperwork, updating databases, managing generic inboxes, collaborating with order management teams, and performing other duties as assigned. Your key contributions in this role will be: - Administrative Support: - Complete various administrative tasks to support the day-to-day operations of the sales team. - Paperwork and Documentation: - Prepare and file necessary paperwork for sales transactions. - Verify documentation for completeness and accuracy. - Database Management: - Update and maintain customer and sales databases with current information. - Generate reports and analytics as required by the sales team. - Inbox Management: - Monitor and respond to generic inboxes, addressing inquiries and forwarding messages to the appropriate team members. - Ensure prompt and professional communication with internal and external stakeholders. - Collaboration with Order Management Teams: - Work closely with order management teams to facilitate seamless order fulfillment. - Communicate effectively to resolve any issues related to order processing. - Process Improvement: - Identify opportunities to improve efficiency in sales operations and contribute to process optimization. We are looking for candidates with the below experience and skills, however, even if you do not meet all the listed requirements, very interested candidates should still apply: - Previous experience in a sales operations or administrative role is preferred. - Strong organizational and multitasking skills. - Excellent attention to detail and accuracy. - Proficient in using Microsoft Office Suite and CRM software. - Effective communication skills, both written and verbal. - Ability to work collaboratively in a fast-paced environment. More about what GoEngineer offers: At GoEngineer, we understand that our value comes from our employees, and we celebrate and respect their unique experiences. We are working to build a culture where both our employees and customers are centered in the work we do, and employees feel welcomed as they are from the first day. Generous Benefits Include: • Participation in GoEngineer’s unlimited PTO program from day one of employment. • 401(k) retirement plan with up to a 6% company match, 100% vested on day one. • Comprehensive medical coverage, including PPO and High Deductible plans with FSA/HSA options and employer HSA contributions. • Paid Family Leave, including paid pregnancy disability leave and paid parental bonding leave. • Employer paid Life Insurance policy, & Short Term, and Long Term Disability insurance, with optional supplemental coverage. • Dental and Vision insurance • Mental health, telemedicine with 24/7 access to medical providers, and wellness programs, including virtual therapy, nutrition counseling, and physical therapy. • Fertility, adoption, and family building benefits. • Employee Assistance Program (EAP) offering free, confidential counseling and support for mental health, legal, financial, and family needs. • Optional voluntary benefits, including accident insurance, hospital indemnity, critical illness coverage, identity theft protection, pet insurance, plus student loan repayment and prescription cost savings programs. To support a fair and efficient hiring process, we may use AI technology to summarize interviews and help our teams review information consistently. AI does not evaluate candidates or make hiring decisions. All decisions are made by our human hiring team.