• Lead and develop a high-performing team of community professionals and contractors by creating clarity, accountability, and scalable ways of working. Build team capability, establish strong operating rhythms, and reduce single-threaded dependency through documentation, prioritization, and repeatable processes. • Own the strategy and execution of flagship community programs and lifecycle motions that drive hacker retention, satisfaction, progression, and long-term loyalty. Ensure Community investments are tied to measurable business outcomes, including stronger cohort progression, improved engagement quality, healthier retention of high-value researchers, and increased value for customers. Focus on attracting and retaining high-value researchers who drive meaningful security outcomes, not just overall engagement volume. • Champion an AI First approach by identifying opportunities to improve community operations, lifecycle engagement, reporting, and support workflows through automation and AI-enabled tools. Help the organization build more scalable, intelligent systems that improve researcher experience and team productivity. Use emerging tools, experimentation, and hands-on execution to accelerate program performance and unlock new ways to improve the researcher experience. • Adapt quickly to evolving researcher needs, market dynamics, tooling maturity, and company priorities. Make thoughtful tradeoffs, sequence work against capacity, and keep the team focused on the highest-impact opportunities as Community continues to grow and scale. • Define, track, and improve KPIs related to hacker retention, satisfaction, lifecycle progression, engagement, and program effectiveness. Build clear feedback loops across programs, communications, events, and experiments to identify what is working, where friction exists, and what actions will most improve outcomes at scale. Serve as Community’s primary data liaison to help ensure continuity and acceleration of existing programs as they relate to data architecture, lifecycle measurement, and tooling design. Partner closely with cross-functional teams to translate Community needs into durable data and systems requirements. • Redesign community motions, operating models, and engagement approaches by simplifying complexity and focusing on what drives the most value for hackers, customers, and HackerOne. Improve how programs are structured, how milestones and recognition are delivered, how researchers move through lifecycle stages, and how community systems scale over time. Bring a builder-and-breaker mindset to the role: challenge assumptions, test new approaches, and roll up your sleeves to develop and execute creative solutions. • Partner closely with Product, Marketing, Customer Success, Events, Data, and Operations teams to improve the end-to-end researcher experience. Translate voice-of-community insights into prioritized recommendations, operational improvements, and scalable lifecycle interventions that align community strategy to company goals. Act as the primary owner of HackerOne’s Diverse Hacker Advisory Board, using it as a strategic feedback and governance mechanism to help accelerate the researcher experience on HackerOne. Given the impact on customer outcomes, we are looking for someone to help further define our partnership with Customer Success; particularly around feedback loops, program performance insights, and aligning community strategy to retention and expansion goals. • Lead and support community-led activations, researcher-facing programs, and event-related motions with a focus on quality, consistency, and measurable follow-through. Ensure these efforts contribute to long-term researcher growth, engagement, ecosystem health, and platform value.

• Assist in developing skills of Identity & Access Management staff. • Participate and/or assist other team members in a rotating on-call schedule to promptly resolve high-priority issues. • Meeting service level agreements (SLAs) according to established turn-around times. • Create/Maintain IAM process documentation. • Assist in application onboarding to centralize Identity and Access Management.

You could be the one who changes everything for our 28 million members as a clinical professional on our Medical Management/Health Services team. Centene is a diversified, national organization offering competitive benefits including a fresh perspective on workplace flexibility. Location: Candidate must live in California. Position Purpose: Analyze and resolve verbal and written claims and authorization grievance/appeals from providers and members. Resolve all State inquires related to complaints, grievances and appeals. - Review and process member and provider grievances and appeals within federal, state and organizational regulations and policies and procedures - Review claim grievance for reconsideration and either approve/deny based on determination level or prepare for medical review presentation. - Prepare cases for medical review as necessary - Review and determine if claim grievance includes a potential quality or access issue - Collaborate with subject matter experts within the organization to obtain benefit and/or clinical opinions/interpretations of complex cases - Serve as liaison between member, provider regulatory agencies and internal staff. - Correspond with key individuals regarding grievance and appeal decisions. - Act as subject matter expert regarding grievances and appeals. - Lead Appeals and Grievance Committee - Performs other duties as assigned - Complies with all policies and standards Education/Experience: Bachelor’s degree in related field or equivalent experience. 2+ years of claims, contracting, or related experience in a managed care environment. Location: Candidate must live in California. Hours: 8:30-5:00 PST. Pay Range: $23.23 - $39.61 per hour Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

As an office work and operations agent, you provide administrative and operational support to the organization. You strive to maximize operational productivity. This may include working in one or more sub-specialties, such as data entry, data processing, and verification of database data integrity. You perform administrative, office and other tasks to help your unit achieve operational objectives and carry out initiatives in accordance with the general standards, practices and guidelines in place. The ability to drive results is therefore essential. You help process and analyze information, solve problems and prepare recommendations, tailoring your approach as needed. You also help develop and improve work methods and procedures. More specifically, you will be required to : - Carry out the unit’s operational and administrative processes - Analyze, produce and revise reports and statistics. Carry out administrative, operational and quality control measures and take corrective action, following up as needed. Perform administrative tasks, including data entry, extraction, processing, compilation and coding - Help develop and improve work methods and procedures - Provide information about the policies, programs and processes in your field - Prepare and revise presentations and related documents. What we offer* - Competitive salary and annual bonus - 4 weeks of flexible vacation starting in the first year - Defined benefit pension plan that provides predictable, stable income throughout retirement - Group insurance including telemedicine - Reimbursement of health and wellness expenses and telework equipment *Benefits apply based on eligibility criteria. What you bring to the table - General college diploma in a related field - A minimum of two years of relevant experience - Please note that other combinations of qualifications and relevant experience may be considered - Knowledge of French is required Action oriented, Customer Focus, Differences, Drive results, Nimble learning, Situational adaptability Trade Union (If applicable) FCDQ-MTL-TUAC SCD (00012) (2013-02-19 - ) At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve. If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask! Job Family Administration (FG) Unposting Date 2026-04-17