Contec Holdings

• Reporting to the Sr. Director, HR Operations, the HR Operations Specialist is responsible for providing a range of services in support of the Human Resources (HR) Operations function • Working closely with employees, managers, the HR team and external contacts, this role provides exceptional customer service, efficient handling of requests, and subject matter expertise • Serves as a first contact for HR-related needs by responding to incoming Workday cases, emails, and telephone calls • This role provides comprehensive transactional support and coordination associated with onboarding, orientation, internal mobility, relocation, immigration, offboarding, and more while working independently and as part of a team, and escalating issues when necessary • Support employee lifecycle processes including onboarding, job changes, compensation actions, relocation, position management, offboarding, and more • Initiate and monitor a wide variety of transaction workflows in the Human Resources Information System (HRIS), currently Workday, strengthening data quality and timely processing of actions • Provide accurate, prompt, and consistent assistance to employees, Human Resources (HR) team members, and manager populations on an array of HR-related needs, utilizing call and Workday case management processes/technologies to improve the employee experience within defined service level agreements (SLA’s) • Escalate or transition requests to proper channels, ensuring a ‘warm’ handoff and exceptional customer service • Provide guidance to employees, HR team members, and business managers on a wide variety of HR processes, programs, policies, and tools • Follow internal practices to ensure employee data privacy and compliance with all state, federal and regional labor laws, and regulations • Share feedback and insights regarding recurring challenges and identify opportunities to continuously improve processes and service levels; share those ideas with the HR Services team and leadership • Participate on project teams to develop solutions and improve effectiveness and efficiency of HR processes, policies, and programs • Interact with internal contacts including Payroll, Benefits, Talent Acquisition, HR, Compensation, Finance, and IT • Also interact with a broad array of external contacts such as government agencies, former employees, and job applicants • Create, maintain, and schedule Workday reports • Participate in HR system User Acceptance Testing and document results • Prepare severance documents and initiate payments • Gather information and respond to unemployment claims • Submit data/reports to various government agencies and internal audit teams • Submit service tickets to IT team • Code and process invoices

• Responsible for providing end-to-end support for our customers and communities to ensure a positive experience • Establishes and builds rapport with customers through our Operating Principles • Responsible for accurately and confidently handling various types of customer inquiries • Responsible for responding to technical questions and problem resolution related to company products • Creates a personal connection to the customer and demonstrates a favorable image of the organization • Multitasks between multiple tools and systems with ease • Improves customer satisfaction and maximizes sales and retention opportunities • Acts as a product consultant, articulating appropriate product solutions, features and benefits • Demonstrates awareness of company policies and procedures while applying sound judgment

• Gathering and organizing the material from which you will work • Typing memorandums, reports, and other documents using stipulated word processing software • Preparing work in accordance with prescribed formatting guidelines • Proofreading assignments and amending mistakes before submission • Submitting completed work via mail or post • Filing and storing copies of your completed assignments • Maintaining a record of completed tasks and logging hours worked • Remaining up-to-date with changes in pertinent word processing software

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• Provide administrative assistance and office support activities for multiple departments to facilitate the efficient operation of the organization • Create, address and print mailing labels online using a mail automation software • Mail results of lab tests and other health screenings • Send results of lab tests and other health screenings electronically • Submit electronic orders to a Specialist Reviewer to determine the results and recommendations for specific health screenings • Reconcile various reports and determine if all required information is present for processing health screenings • Retrieve voicemails and review answering service messages for routing to appropriate team members • Generate patient reports from lab tests • Handle requests for information • General clerical duties including photocopying, faxing, etc.… • Open, sort and document any returned mail correspondence. • Research healthcare provider names and addresses and update system