Role Description Join one of the fastest-growing Internet marketing agencies in the Triangle -- Autoshop Solutions! We are looking for a Customer Success Manager that is self-motivated, detail-oriented, results-driven, and customer-focused. This position provides a critical role in customer success and serves as the liaison between clients and various members of the marketing team. - Communicate directly with clients to build trusting relationships both digitally and over the phone. - Execute regular account reviews with your assigned accounts; maintaining a high retention rate and translating value-based results to our customers. - Review, analyze, and communicate areas of opportunity within the scope of internet marketing strategy on an individualized basis per account. - Identify and troubleshoot underperforming client accounts by tracking and measuring performance over time with tools such as Call Data, Google Analytics, Google Ads, SEO ranking trackers, and Web Form Submissions. - Document, maintain, and follow through with accurate customer notes and data within the company’s CRM tool. - Work cross-functionally with Sales, Development, Production & Marketing Services teams to drive results for our customers. Qualifications - Bachelor’s degree preferred or similar work experience required. - 2+ years of experience in a digital marketing or account management role. - Google certifications in Analytics, Search, Ads, and Display are preferred. - Proven track record in knowledge and utilization of PPC, SEO, and social media marketing best practices. - Strong organizational and project management skills. - Strong people skills, in-person and over the phone. - Passion for being customer service-oriented. - Internet savvy with excellent computer literacy and typing skills. - Excellent grammar and written skills. - Works well in a team environment. - Independent thinker and self-starter. - Able to meet deadlines and work with a schedule. Requirements - Travel Requirement: Less than 5%. Benefits - Salary: $50,000 - Eligible employees may receive: - Medical, dental, vision, and life insurance - 401(k) with company match - Paid time off and holidays Work Environment & Physical Requirements - This role may be performed in a remote, hybrid, or office-based environment depending on business needs. - Ability to remain in a stationary position (sitting or standing) for extended periods. - Ability to operate a computer and standard office equipment (e.g., keyboard, mouse, headset). - Ability to view and interpret information on a computer screen for extended periods. - Ability to communicate effectively via phone, video, and written communication. - Ability to participate in virtual meetings with or without reasonable accommodation. Remote Work Expectations - Maintain a dedicated, safe, and distraction-free workspace. - Reliable high-speed internet connection sufficient for video conferencing and job-related systems. - Ability to maintain productivity in a remote environment. - Must reside in a state where the company is authorized to employ workers. - Must be able to work core hours aligned to Eastern, Central, Mountain, and Pacific timezones. Additional Information - Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. - Employment may be contingent upon a background check in accordance with applicable laws.

Role Description Join one of the fastest-growing Internet marketing agencies in the Triangle -- Autoshop Solutions! We are looking for a Customer Success Manager that is self-motivated, detail-oriented, results-driven, and customer-focused. This position provides a critical role in customer success and serves as the liaison between clients and various members of the marketing team. - Communicate directly with clients to build trusting relationships both digitally and over the phone. - Execute regular account reviews with your assigned accounts; maintaining a high retention rate and translating value-based results to our customers. - Review, analyze, and communicate areas of opportunity within the scope of internet marketing strategy on an individualized basis per account. - Identify and troubleshoot underperforming client accounts by tracking and measuring performance over time with tools such as Call Data, Google Analytics, Google Ads, SEO ranking trackers, and Web Form Submissions. - Document, maintain, and follow through with accurate customer notes and data within the company’s CRM tool. - Work cross-functionally with Sales, Development, Production & Marketing Services teams to drive results for our customers. Qualifications - Bachelor’s degree preferred or similar work experience required. - 2+ years of experience in a digital marketing or account management role. - Google certifications in Analytics, Search, Ads, and Display are preferred. - Proven track record in knowledge and utilization of PPC, SEO, and social media marketing best practices. - Strong organizational and project management skills. - Strong people skills, in-person and over the phone. - Passion for being customer service-oriented. - Internet savvy with excellent computer literacy and typing skills. - Excellent grammar and written skills. - Works well in a team environment. - Independent thinker and self-starter. - Able to meet deadlines and work with a schedule. Requirements - Travel Requirement: Less than 5%. Benefits - Salary: $50,000 - Eligible employees may receive: - Medical, dental, vision, and life insurance - 401(k) with company match - Paid time off and holidays Work Environment & Physical Requirements - This role may be performed in a remote, hybrid, or office-based environment depending on business needs. - Ability to remain in a stationary position (sitting or standing) for extended periods. - Ability to operate a computer and standard office equipment (e.g., keyboard, mouse, headset). - Ability to view and interpret information on a computer screen for extended periods. - Ability to communicate effectively via phone, video, and written communication. - Ability to participate in virtual meetings with or without reasonable accommodation. Remote Work Expectations - Maintain a dedicated, safe, and distraction-free workspace. - Reliable high-speed internet connection sufficient for video conferencing and job-related systems. - Ability to maintain productivity in a remote environment. - Must reside in a state where the company is authorized to employ workers. - Must be able to work core hours aligned to Eastern, Central, Mountain, and Pacific timezones. Additional Information - Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. - Employment may be contingent upon a background check in accordance with applicable laws.

• Perform customer service activities for internal and external customers • Be the principal contact for target customers across the Integer organization • Work collaboratively with Operations, Planning, Engineering, Quality and Sales to provide accurate solutions • Responsible for the end to end order management relationship with Global target customers • Coordinate responses from various internal stakeholders to assist in responding to customer inquiries • Problem solve moderately complex issues and analyze possible solutions • Execute contract review for order entry process • Establish and communicate standard product lead times • Support Operations and Sales goals while championing customer requirements • Communicate customer requests to internal decision makers and escalate when necessary • Support continuous improvement efforts in Customer Success • Provide feedback related to customers’ order requirements • Ensure accurate data input for quotes and quote tracking reporting. • Review and receive approval from account owner/sites for changes to customers • Interface with internal stakeholders to coordinate return goods activity • Understand key performance indicators and strive to meet/exceed expectations • Perform other duties as required.

Role Description We partner with our customers to remove barriers to growth and build long-term loyalty to the eBay marketplace by understanding the unique needs of scaling businesses. As a Pan-European Onboarding Advisor, you will play a key role in the commercial funnel, helping high-potential merchants successfully launch and grow their businesses on eBay. Working closely with Business Development teams across Europe, you will own the onboarding journey for qualified merchant leads, guiding sellers from account setup and listing launch through to their first verified GMV and ongoing marketplace success. This role combines customer relationship management, operational execution, and commercial problem-solving to help merchants realize value from the eBay platform as quickly as possible. Please Note - This role requires fluency in English & Spanish. - This role is based in the Republic of Ireland. What you will accomplish: - Guide merchants through a structured onboarding journey, from account setup and listing launch to achieving their first verified GMV on eBay. - Manage activation pipelines, track onboarding milestones, and contribute to activation targets, velocity metrics, and operational performance reviews. - Build trusted relationships with merchants, proactively identifying and resolving technical, operational, and compliance-related barriers to growth. - Use eBay systems and tools to document customer interactions, monitor onboarding progress, and support performance against commercial objectives. - Provide consultative support on marketplace growth strategies, cross-border shipping programs, billing setup, technical integrations, and other aspects of the seller lifecycle. - Partner with Business Development teams and Vertical Managers to deliver a seamless onboarding experience while educating sellers on platform enhancements, new product releases, and marketplace best practices. Qualifications - 1+ years of experience in e-commerce, account management, sales onboarding, or a related customer-facing commercial role. - Demonstrated ability to achieve performance goals, with an understanding of sales funnels, conversion metrics, activation performance, and pipeline management. - Strong organizational skills and attention to detail, with the ability to manage multiple onboarding activities while maintaining a high-quality customer experience. - Effective communication and relationship-building skills, with the ability to engage international merchants and collaborate across cross-functional and geographically distributed teams. - Knowledge of e-commerce business models, online marketplace operations, multi-channel selling, merchant onboarding processes, and technical platform integrations. - Strong problem-solving and adaptability skills, full fluency in English and Spanish, and willingness to travel as a representative of the eBay brand when required. Benefits - Annual Salary of €45,240 - 5% Language Differential - Annual Bonus Plan - 25 days Holidays - Educational Assistance - Healthcare Plan - Life Assurance - Pension Plan - Sabbatical every 5 years