GEHA Health

• Assist in building and maintaining data models, reporting systems, and data automation systems that support key business decisions. • Assist in staging data from multiple sources for integration into models. • Monitors the performance of analytic solutions and reports issues to senior engineers. • Implements quality controls and departmental standards to ensure quality standards, organizational expectations, and regulatory requirements. • Develops and maintains documentation of models, user guides, policies, and procedures. • Assists with employee training on newly developed models. • Adhere Data Governance first mindset and ensure that all data is managed in accordance with HIPAA and departmental and corporate guidelines.

• Cultivate relationships with federal agency benefits officers and HR professionals to promote G.E.H.A offerings. • Represent G.E.H.A at local agency events, health fairs, and virtual sessions to drive member engagement and lead generation. • Collaborate with internal sales and marketing teams to align outreach strategies with regional goals. • Identify and attend high-impact events that support federal employee health and wellness education. • Deliver compelling presentations and product overviews tailored to federal audiences. • Track engagement metrics, lead conversion, and event ROI to inform future strategy. • Stay informed on federal benefits trends, agency needs, and competitive landscape. • Serve as a regional expert and advocate for G.E.H.A’s mission and services. • Collaborate with internal stakeholders to identify opportunities for process improvement, efficiency enhancements, and resource optimization within the sales management process. • Maintain accurate records and documentation related to contractor activities, expenses, and performance metrics, providing regular updates and reports to management as required. • Stay informed about industry trends, best practices, and regulatory requirements related to field sales, incorporating insights and recommendations into program enhancements.

• Represent GEHA at local health fairs and wellness events • Educate federal employees and retirees about GEHA’s medical and dental plans • Become a go-to resource in your community • Share educational materials, answer questions, and help make health benefits easier to understand • Travel locally and get reimbursed for mileage and paid for your time

• Evaluates member health metrics and professional resources to inform, develop, select, implement, and sustain targeted UM/CM initiatives and programs. • Evaluates member level information regarding prospective Care Management or Utilization Management to determine whether intervention is necessary to meet the member’s needs. • Refers member and providers to G.E.H.A resources and programs, as indicated. • Leverages a spectrum of hard and soft skills to collaborate with others across the service continuum to address member and provider daily and escalated needs. • Using effective engagement techniques, guides, assists and informs members when appropriate in a manner that maximizes their health plan benefits including but not limited to coordinating services, accessing in-network providers, closing gaps in care and altering health behavior. • Encourages members to participate in their health care decisions and assists members with researching treatment options. • Proactively identifies potential barriers, proposes and implements solutions. • Maintains a clear understanding of Plan Benefits. • Monitors and evaluates program effectiveness, tracks relevant metrics, and reports outcomes. • Performs in-depth and root cause analysis to identify barriers to care or member/provider experience.

• Collaborate with team members to gather, refine, design, develop, and implement applications in a demonstration environment. • Assist in the development of cloud-based solutions and manage cloud infrastructure. • Build and maintain RESTful APIs for seamless data exchange. • Write clean, efficient, and well-documented code for both front-end and back-end components. • Assist in troubleshooting and debugging issues within piloted applications and cloud services. • Learn and apply industry best practices and coding standards across various development domains. • Collaborate with designers to create responsive and user-friendly interfaces. • Stay updated with emerging technologies and trends in full stack development.

• Act as a strategic thought partner to the President & CEO, helping frame issues, pressure-test thinking, and translate strategy into clear priorities and actions • Drive execution against the President & CEO’s annual priorities, enterprise goals, and turnaround initiatives, ensuring follow-through and measurable progress • Help the President & CEO stay focused on what matters most by triaging issues, preparing decision materials, and anticipating challenges before they escalate • Support preparation for key meetings, speaking engagements, enterprise communications, and external interactions • Serve as the President & CEO’s primary partner for Board and Committee coordination, ensuring disciplined, high-quality governance processes • Own the end-to-end process for Board agendas, materials, calendars, and cadence, in close partnership with the Chief Legal Officer, Corporate Secretary, and committee liaisons • Coordinate follow-through on Board actions, resolutions, and commitments, ensuring accountability and closure • Enable a high-performing ELT by helping set priorities and operating rhythms that drive enterprise outcomes • Help establish and reinforce strong management discipline, including enterprise tracking of priorities, milestones, risks, and results • Support efforts to strengthen culture, improve communication, and build strong relationships with the Board, executives, and broader organization

Title: Health Coach II Location: Remote Full time Job requisition id R-005251 Job Description: Government Employees Health Association, Inc. (G.E.H.A) is a nonprofit member association that provides health and dental benefits that millions of federal employees and retirees, military retirees and their families have counted on since 1937. Offering one of the largest health and dental benefit provider networks available to federal employees in the United States, G.E.H.A empowers health and wellness by meeting its members where they are, when they need care. G.E.H.A has one mission: To empower federal workers to be healthy and well. The Health and Well-Being Coach II will care for GEHA health plan members through health coaching, and health and well-being education. The primary mode of delivering this coaching will be telephonic and digital. This coach will be a valued team member who contributes to several health and well-being programs, such as: lifestyle coaching, adaptive exercise, fitness training, health education, well-being content creation, and care coordination with a multidisciplinary team. This role is primarily responsible for supporting members in their efforts to achieve a higher level of well-being and performance in life and work. The coach will elicit autonomous motivation, increase the capacity to change, and facilitate a change process through visioning, goal setting, and accountability, which leads to sustainable change for the good. The coach may occasionally collaborate with subject matter experts on well-being initiatives for GEHA health plan members. This position emphasizes evidence-based practice, whole-person centered care, and the value of a caring culture for both federal health plan members and GEHA employees. To excel in this role, the coach will need skills and/or knowledge related to: transtheoretical coaching model, facilitating lasting behavior change, motivational interviewing, health education, human physiology, goal setting, mindfulness, resiliency, and physical activity progression. SKILLS Duties and Responsibilities: Health Coaching: - Perform initial evaluation of members through an assessment related to the service provided: health coaching with personalized lifestyle improvement support targeting dimensions of health. - Use Clinical and Motivational interviewing skills to assess member’s need and establish mutually agreeable goals while supporting member in developing self-management skills in adopting positive behavior changes. - Guide members related to defining their health and well-being vision, setting their health and well-being goals, building their support and accountability networks, achieving their health improvement plans, and improving their quality of life. - Document encounters, facilitating outcomes recording, tracking, and analyzing. - Review health risk assessments, biomarker, or lab data, claims history, and medical records to inform health education needs. - Outreach to any members needing additional support or resources. - Assist member with maximizing their member benefits and coordinate referrals to other team members, healthcare professionals, or specialty programs. - Comply with all accreditations, State and Federal mandates. - Demonstrate respect and sensitivity for all health plan members, regardless of race, ethnicity, religion, language, sexuality, gender identity, gender expression, nationality, or health diagnosis. - Assist in creating and delivering presentations for the Health and Well-Being, Quality, Medical Management, and Proactive Care Management teams. - Design and organize member-facing and coach-facing well-being content which follows department guidelines for citations, reviews, sharing, and distributing. - Perform other related tasks incidental to the above-described responsibilities. Workplace and Schedule - Monday to Friday, full time - Primary hours are 8-5 PM CST; a minimum of 32 hours per week must fall between these hours for member-facing care. - Remote or hybrid position. We predict onsite team meetings at our Lee’s Summit, MO or Independence, MO locations at least once per quarter when COVID-19 transmission rates permit. - Flexible work location: work from home or elect to use one of our office locations (in Lee’s Summit, MO). Offices are equipped with vending, sit/stand desks, and fitness facilities. Experience and Qualification Requirements - NBC-HWC Certification: Certified by the National Board for Health & Wellness Coaching (current) - Education: Bachelor’s degree in a related field (e.g., health sciences, nutrition, psychology). - Experience: A minimum of 2 years of coaching experience. Some coaching experience within a telehealth/virtual environment is preferred. - Communication Skills: Active listening, empathetic, clear, motivational interviewing, non-judgmental attitude, feedback, encouragement, and cultural sensitivities. - Empathy: Ability to empathize with clients and provide compassionate support. - Adaptability: Flexibility in approach to meet individual client needs. Resiliency with change during growth and transition opportunities. - Ethical conduct: Adherence to ethical standards and confidentiality guidelines. Desired non-clinical skills in the following areas: Microsoft Teams and Microsoft Office tools (particularly Excel and Power Point), change management, written and verbal communication, teamwork, data analysis, strategic problem-solving and ability to recommend changes/solutions. Work-at-home requirements - Must have the ability to provide a non-cellular High Speed Internet Service such as Fiber, DSL, or cable Modems for a home office. - A minimum standard speed for optimal performance of 30x5 (30mpbs download x 5mpbs upload) is required. - Latency (ping) response time lower than 80 ms - Hotspots, satellite and wireless internet service is NOT allowed for this role. - A dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information How we value you - Competitive pay/salary ranges - Incentive plan - Health/Vision/Dental benefits effective day one - 401(k) retirement plan: company match – dollar for dollar up to 4% employee contribution (pretax or Roth options) plus a 6% annual company contribution - Robust employee well-being program - Paid Time Off - Personal Community Enrichment Time - Company-provided Basic Life and AD&D - Company-provided Short-Term & Long-Term Disability - Tuition Assistance Program While this is a remote opportunity, at this time G.E.H.A does not hire employees from U.S. territories or the following states: Alaska, Hawaii, California, Washington, Oregon, Colorado, Wyoming, Montana, New York, Connecticut, Vermont, Pennsylvania, Maine. Please note that the salary information is a general guideline only. G.E.H.A considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as, market and business considerations when extending an offer. The hiring range for this position is $65,195 - $82,475 USD. At G.E.H.A, the current maximum salary for this role is $91,901 USD. While initial compensation may vary based on experience and qualifications, there is a path to work toward this top rate through performance and continued growth within the organization. G.E.H.A is an Equal Opportunity Employer, which means we will not discriminate against any individual based on sex, race, color, national origin, disability, religion, age, military status, genetic information, veteran status, pregnancy, marital status, gender identity, and sexual orientation, as well as all other characteristics and qualities protected by federal, state, or local law. G.E.H.A will not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their compensation or the compensation of another employee or applicant. We are committed to creating an inclusive environment for all employees. G.E.H.A is headquartered in Lee's Summit, Missouri, in the Kansas City area. We recognize the importance of balance and flexibility and offer hybrid and work-from-home options for many of our roles.

• Perform assigned data modeling and analyses under direct supervision • Use data engineering tools to provide meaningful results • Prepare, as directed, accurate and insightful communication of findings using verbal and graphic techniques • Properly apply benchmarks, reviews, and controls to ensure quality and reliability of results • Provide an overview of the respective area and allow learning in the healthcare industry. • Work with reports, queries and extracts using structured query languages (like SQL), spreadsheets (Excel), presentation applications (Word, Power Point) and other business intelligence (BI) tools (PowerBI, Tableau, others) • Gain understanding of the various analytic platforms in support of the Data & Analytics team

• Conduct legal research on a variety of topics, including health law, insurance law, tax matters, and federal contracting • Assist with drafting and reviewing legal memoranda, summaries, and other legal documents • Support attorneys with routine legal and administrative tasks related to ongoing matters • Help organize, track, and maintain legal files and documentation • Assist with preparation of materials for internal meetings and presentations • Collaborate with legal team members and cross-functional partners as needed • Participate in departmental meetings and learning opportunities to gain exposure to in-house legal operations

• Assist with configuration, testing, and support of Salesforce and Microsoft 365 applications • Support digital workplace tools such as SharePoint Online, Teams, Power Platform, and related collaboration solutions • Help document system processes, configurations, and user guides • Assist with testing new features, enhancements, and platform updates • Research platform capabilities, best practices, and improvement opportunities • Collaborate with technical teams and business partners to understand requirements and support solutions • Participate in working sessions, knowledge-sharing activities, and team discussions • Hone Tier 2 and Tier 3 troubleshooting skills through hands-on troubleshooting and diagnostic analysis.