Gearset Limited

Title: IT Systems Engineer Location: Cambridge, United Kingdom Type: Full-time Workplace: Hybrid Category: Operations Job Description: Gearset's IT team supports 350+ employees across multiple offices and a growing remote workforce. As we pursue an enterprise market, the expectation for a robust, secure, and highly available infrastructure has never been higher. We’re looking for a proactive, detail-oriented IT Systems Engineer to help keep our systems, endpoints, and networks running smoothly while supporting our strategic IT and security projects. This is an exciting opportunity for someone comfortable administering the tools and platforms we use. Their focus is on keeping our systems running smoothly day-to-day handling routine admin, maintenance and troubleshooting, making small improvements/automation where it helps and taking ownership of well-defined pieces of work within larger projects. They’re also a key escalation point for our IT Support Technician, helping unblock more complex issues while keeping documentation clear. What’s the opportunity for an IT Systems Engineer at Gearset? - Work alongside our Systems Administrator to maintain and enhance of our core systems. - Deepen your technical mastery in endpoint management, networking and scaling enterprise SaaS estates. - Gain hands-on technical experience working on complex high-impact projects, taking ownership of well defined pieces of work within larger strategic projects. What you’ll achieve Handle the day-to-day administration and maintenance of MDM and endpoint platforms (Jamf and Intune) to ensure fleet health and patching compliance. Administer and audit core Identity and Access Management (IAM) and SaaS lifecycles for seamless onboarding/offboarding. Serve as the primary 2nd line escalation point for our IT Support Technician, analysing systemic trends to reduce recurring tickets. Create and maintain thorough technical documentation and standard operating procedures. - Troubleshoot office networking infrastructure to ensure consistent connectivity. About you - A proven track record in related roles such as IT support, Tech Ops or EUC. - Comfortable administering Apple/macOS environments with JAMF our MDM platform. - Strong working knowledge of enterprise SaaS platforms (Google Workspace, Slack, Notion). - Familiarity with security best practices, patch management and strict access control principles. - Excellent communication skills, with the ability to explain complex technical details to both technical and non-technical audiences. Great to haves - An interest in automation, with the capability or willingness to learn to use scripting languages to optimise processes. - Network troubleshooting and diagnostics skills. Salary and benefits (the stuff you’d expect!) - Salary is £50k (depending on experience) - This is a full time opportunity, working Monday to Friday from our Cambridge office with the option of flexible home working (for most of us that looks like 2-3 days a week in the office) - Generous personal development budget for courses, conferences, or whatever is useful to your professional development in the role of up to £1500 per year - Top end hardware provided - Opportunity to join our Long Term Incentive Plan - Free lunch in the office - 25 days holiday plus bank holidays (with the option to buy an extra 5 each year) - Company Pension Plan (matching up to 5%) - Bupa health care - Life Insurance & critical illness cover - Discounted gym membership, as well as a range of health and wellness benefits

• Shape how the world sees Gearset, by crafting compelling narratives that resonate with our target audience. • Nurture and grow our thriving online communities, connecting with Salesforce professionals and fostering valuable relationships. • Lead our public relations efforts, securing media coverage and thought leadership opportunities that showcase Gearset's expertise. • Support our employees to become brand advocates, amplifying our message and reach across their networks. • Play a vital role in developing and executing our brand, community, and communications strategies, ensuring they align with our business goals. • Build strong relationships with key influencers, industry groups, and online communities, positioning Gearset as the leading voice in Salesforce DevOps. Your impact will drive brand awareness and industry influence. • Own and grow our DevOps Leaders Program and Customer Slack community, turning them into go-to hubs for knowledge and advocacy. Your leadership will deepen customer engagement and brand loyalty. • Lead PR and communications to produce newsworthy content, secure coverage and own thought leadership opportunities. Your work will shape industry perception and give Gearset a strategic edge. • Lead our employee advocacy program that turns our team into brand advocates on social media. Your strategy will expand our reach and amplify Gearset’s influence. • Drive PR and community strategies that align with business goals and deliver measurable impact. Your work will solidify Gearset’s brand and set new standards in DevOps.

• Manage and develop relationships with key regional systems integrators, aiming to help build a growth engine for Gearset with partner-led opportunities. • Provide our regional systems integrators with the necessary education, resources, and support to promote and sell Gearset’s products within their client base. • Partner with internal Gearset teams (sales, marketing, product, etc) to ensure alignment and support for regional systems integrators. • Collaborate with partners on joint GTM activities, events, campaigns and help drive leads referred by RSIs to opportunities.

• Manage and develop relationships with key regional systems integrators, aiming to help build a growth engine for Gearset with partner-led opportunities. • Provide our regional systems integrators with the necessary education, resources, and support to promote and sell Gearset’s products within their client base. • Partner with internal Gearset teams (sales, marketing, product, etc) to ensure alignment and support for regional systems integrators. • Collaborate with partners on joint GTM activities, events, campaigns and help drive leads referred by RSIs to opportunities.

• Own our security and compliance documentation accurate and up to date, such as policies, procedures, and support documentation across our information security and compliance programs. • Support our commercial teams in complex information security and compliance negotiations, while making sure we respond accurately and within given timescales. • Take ownership of maintaining our current ISO 27001 compliance and certification through continuous improvement activities, as well as supporting preparation for internal and external audits. • Own our internal Data Protection compliance program and make sure we comply with various regulations globally including UK GDPR, EU GDPR, and CCPA. • Gain experience in the implementation and ownership of additional compliance based projects as we increase the international regulation and standards we comply with. • Help us work efficiently by identifying common deal blockers and standardising documentation and processes.

• Take ownership of the Core group's product strategy, diagnosing the problem space and building a clear plan, making real trade offs and not trying to do everything. • Own the commercial success of your group's products. From shaping our positioning and route to market with Product Marketing, to driving adoption and activation with Sales and Customer Success. You'd iterate on how we get products into customers' hands and ensure they deliver real value once they're there. • Report directly to our VP Product and partner closely with the other Group Product Managers and the CPO. Your engineering counterpart is an experienced Dev Manager, and the product managers in the group are strong individual contributors who are ready for someone to help them connect their work to a wider strategy. • Manage, coach and develop a team of product managers. Your success isn't just about what the group ships, it's about the people in your team growing and you actively finding them opportunities to do that.

• Proactively identify and generate opportunities within a designated list of high-potential target accounts. • Collaborate with marketing to leverage account-based marketing (ABM) campaigns, using these as a complement to direct outreach efforts. • Partner with BDRs to research, qualify, and engage prospects effectively • Manage and drive the full sales cycle from prospecting to close, navigating complex deals within enterprise-level organizations. • Work closely with the internal alliances team and GSIs and Salesforce account teams to align on mutual objectives, co-sell effectively, and drive shared customer success. • Develop multi-threaded relationships within target accounts, engaging stakeholders across technical, business, and executive teams.

• Proactively identify and generate opportunities within a designated list of high-potential target accounts. • Collaborate with marketing to leverage account-based marketing (ABM) campaigns, using these as a complement to direct outreach efforts. • Partner with BDRs to research, qualify, and engage prospects effectively • Manage and drive the full sales cycle from prospecting to close, navigating complex deals within enterprise-level organizations. • Work closely with the internal alliances team and GSIs and Salesforce account teams to align on mutual objectives, co-sell effectively, and drive shared customer success. • Develop multi-threaded relationships within target accounts, engaging stakeholders across technical, business, and executive teams. • Use your curiosity to map the Salesforce ecosystem, identifying strategic co-sell opportunities that drive genuine value for both our partners and our customers. • Stay updated on Salesforce ecosystem trends, tools, and certifications to position Gearset effectively within customer environments. • Share insights, learnings, and best practices with peers to continuously improve the sales organization. • Demonstrate a strong understanding of DevOps practices and how Gearset’s solutions enable Salesforce teams to achieve their goals. • Embrace Gearset’s collaborative culture, contributing to the success of the broader team