Fullbay

• Design and implement complex, high-impact features that significantly increase business value and advance Fullbay's capabilities • Drive architectural decisions that simplify implementations, improve performance, and establish patterns for the entire engineering organization • Investigate and evaluate new technologies, establish the technical platform, and define the stack • Quickly prototype solutions and deliver proof-of-concepts that turn speculative ideas into concrete implementations • Own production excellence—proactively identify issues, establish monitoring standards, and drive performance, scale, and availability goals • Work with principal engineers as a unified team to coordinate on technical initiatives spanning multiple domains • Establish and promote best practices for software development, including coding standards, system design patterns, and integration approaches • Lead Architecture Decision Record (ADR) processes and ensure alignment on technical standards • Serve as technical advisor to senior leadership—communicate development goals, progress, and strategic direction • Collaborate with the dev lead to define entry/exit criteria for how Product, QA, and Development teams work together, including checkpoints and release cadence • Train engineers across the organization on modern programming practices, platform capabilities, and effective use of tools • Mentor other engineers through code reviews, pairing sessions, and formal training • Establish code review standards, branching strategies, and software development methodologies • Work with the Internal Developer Platform to improve developer experience and productivity • Establish metrics and standards for performance, scale, and availability • Evaluate and integrate third-party technologies to enhance the Fullbay stack.

• Software Design and Development using modern frameworks, backend and front-end technologies and working at multiple layers of the full product - UI/UX, Middleware, Microservices and Databases and Platform • Drive large features and capabilities that will drive an increase of business value of Fullbay • Create game-changing product capabilities and features that will change the trajectory of the company • Develop best practices on how to design and code features, modern programming and platform practices and use of tools • Investigate, explore new technologies and establish the tech platform and define the stack for the company • Establish entry and exit requirements and for how the Product and QA will work with Dev and define checkpoints and release cadence • Establish code and branching design for the Org, Github and other interfaces and software development methodologies and process • Establish metrics and bar for Performance, Scale and Availability and drive to goals established • Work with Senior Engineers to communicate Development goals and where we are, where we are going • Work with 3d party applications and companies to add to our Fullbay stack for best results • Adheres to all confidentiality and compliance regulations • Performs other duties as assigned

• Design, execute, and optimize programs that drive engagement and conversion throughout the marketing funnel. • Leverage Marketo and complementary marketing tools to create automated, data-driven journeys. • Lead the development of nurture campaigns and build conversion experiences. • Collaborate closely with Marketing, Sales, and RevOps teams for measurable impact. • Manage multiple campaigns simultaneously while meeting tight deadlines. • Troubleshoot and resolve issues independently within Marketo programs. • Develop lifecycle strategies to engage, convert, and re-engage leads. • Act as a key contributor across Marketing, Sales, and RevOps.

Notice to Candidates: Please respond only to emails from the @fullbay.com domain when communicating about this position. Be cautious of potential phishing attempts from external addresses. If you receive a message that seems suspicious or is not from @fullbay.com, do not engage and report it immediately. Your security is important to us. Outbound Business Development Representative The Customer Support Representative handles incoming customers calls, serves as a liaison providing product/services information, and troubleshooting and resolving any emerging problems customer accounts might face with accuracy and efficiency. This role is responsible for ensuring excellent service standards are in place, responding efficiently to customer inquiries and maintaining high customer satisfaction in accordance with Fullbay policies and procedures. Primary Duties & Responsibilities: - Manages large amounts of incoming calls while following Fullbay communication procedures, guidelines and policies. - Generates sales leads. - Takes the extra mile to engage customers by identifying and assessing customers’ needs to achieve satisfaction. - Builds sustainable relationships and trust with customer accounts through open and interactive communication. - Ensures excellent service standards, responds efficiently to customer inquiries and maintain high customer satisfaction - Provides accurate, valid and complete information by using the appropriate resources, methods/tools. - Completes expectations of position in order to meet established personal/customer service team sales targets and call handling quotas. - Handles customer feedback and complaints, provides appropriate solutions and alternatives within the time limits; follow to ensure resolution. - Troubleshoots and investigates if there is not enough information to resolve customer complaints - Keeps records of customer interactions, process customer accounts and file documents. - Performs other duties as assigned. Minimum Education & Work Experience: - High School Degree or equivalent - Two (2) Years of prior customer support work experience or experience working as a Client Service Representative or related position Key Skills and Qualifications: - Strong computer skills and experience with MS Office Products (Word, Excel, Powerpoint) and Google Suite. - Familiarity with CRM systems and practice - Track record of over-achieving quota - Strong phone contact handling skills and active listening skills - Excellent communication (both verbal and written) and presentation skills - Customer service focussed with the ability to adapt/respond to different types of characters - Troubleshooting and problem solving ability - Strong interpersonal skills and able to demonstrate patience, empathy, and ability to be passionately communicative. - Ability to multitask, prioritize, and manage time effectively - Proficiency with 10-key typing and data entry. Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions - Regularly required to sit at a desk in front of a computer and use hands to finger, handle, or feel objects, tools, or controls (including a computer keyboard and operating a telephone), lift and/or move up to 10 pounds. - Frequently requires the use of hands and arms for reaching, as well as the ability to walk and communicate effectively through speaking and listening. - Specific vision abilities required by this position include close vision, color vision, and the ability to adjust focus. - Noise level in the work environment is usually moderate. - Type on a computer keyboard and look at a computer monitor, and operate a cell phone or a computer-based phone. Location Phoenix, Arizona (Remote) Department Support Employment Type Full-Time Minimum Experience Entry-level Compensation $18.00 - $22.05 per hour

• Define and evolve technician-facing capabilities that improve workflow efficiency and usability. • Prioritize initiatives that improve technician productivity and reduce friction in daily workflows. • Represent technician needs in product decisions by identifying workflow gaps and operational friction. • Conduct technician interviews and field research to inform product direction. • Lead day-to-day delivery using Kanban practices to maintain focus and flow. • Collaborate with Product Managers and other Product Owners to maintain alignment across domains. • Communicate progress, risks, and decisions clearly to engineering leadership and stakeholders.

• Design and implement a comprehensive observability strategy (logging, metrics, tracing, alerting) across all AWS environments, leveraging AI-powered tools to detect anomalies and surface insights automatically • Build and manage monitoring platforms such as Datadog, Grafana, Prometheus, and AWS CloudWatch — actively exploring AI-native features within these tools to reduce alert fatigue and improve signal quality • Use AI coding assistants (e.g. GitHub Copilot, Claude) to accelerate development of dashboards, runbooks, and automation scripts • Own the incident management lifecycle — on-call rotations, post-mortems, root cause analysis — and apply AI-assisted log analysis to speed up diagnosis and resolution • Instrument Java, Kotlin, and Node.js-based cloud-native applications to emit structured logs, distributed traces, and metrics; identify opportunities to use ML-based anomaly detection in place of static thresholds • Build repeatable, code-first observability pipelines that treat dashboards, alerts, and runbooks as first-class software — versioned, tested, and deployed through Harness • Leverage AWS PaaS services (Lambda, API Gateway, ECS, RDS, SQS, SNS, and others) to build scalable, automated operational tooling • Collaborate with development teams to embed observability and AI-assisted quality checks into CI/CD pipelines via Harness • Own the FinOps function for our AWS environment — tracking cloud spend, building cost dashboards, identifying waste, and using AI-powered cost analysis tools to surface optimization opportunities and drive accountability across engineering teams • Monitor AWS infrastructure for performance, availability, and cost — partnering with finance and engineering to enforce spend governance • Develop and maintain Infrastructure as Code using Terraform, using AI pair programming to improve quality and consistency • Contribute to architectural decisions with a focus on resilience, automation, and reducing toil through intelligent systems • Adheres to all confidentiality and compliance regulations • Performs other duties as assigned

• Own the full lifecycle of promotional codes in Salesforce — from creation to retirement, ensuring every code is applied within approved parameters, audited regularly, and never becomes a source of revenue leakage. • Keep standard pricebooks in Fullbay accurate and current, incorporating product updates, new SKUs, and pricing tier changes so that every quote and order reflects approved rates. • Coordinate and execute the downsell workflow from initiation to system update: validate eligibility, obtain required approvals, update subscription records, and confirm downstream systems reflect the change. • Maintain a clean audit trail. • Maintain data integrity across CRM and billing systems by running regular reconciliation checks on subscription records, product configurations, and account data — catching and resolving discrepancies before they surface in reporting or invoicing. • Build and manage custom pricebooks for non-standard commercial agreements. • Track ramping schedules (multi-year escalators, usage-based tiers, step-up pricing) and ensure each stage is executed on time and recorded accurately. • Process new customer orders accurately and on time, reviewing each deal for completeness, flagging missing data early, and partnering with Sales to resolve issues before close — enabling a clean handoff from closed-won to onboarding. • Follow and help improve Deal Desk SOPs. • Escalate non-standard deals requiring RevOps or Finance approval. • Maintain documentation standards and contribute to a scalable, low-friction deal process.

• Design, code, and test software functions and modules under the guidance of senior engineers • Write complete, efficient, and well-commented code that meets customer experience needs • Create unit and feature tests to ensure compliance with performance, scalability, and security standards • Address bugs within the product and engage with stakeholders to refine approaches • Develop software that delivers on Scalability, Performance, Security, Accessibility, and Localizability • Review design with peers, incorporate feedback, and learn from mistakes • Solve problems with ambiguity in requirements and proactively prevent issues • Test work by creating necessary unit and feature tests

• Ensure execution across the Payments lifecycle (onboarding, activation, processing, expansion) • Drive clean handoffs between Payments Account Executives (PAEs), Onboarders and Payments Account Managers (PAMs) and CSMs • Identify where execution breaks down and ensure ownership is clear and work is progressing • Track execution of key workstreams and ensure teams are moving forward • Clarify ownership, remove ambiguity, and ensure follow-through across teams • Build and refine cross-functional workflows that enable consistent execution for payment initiatives • Identify recurring operational issues and implement fixes at the root cause • Partner with Product, Engineering, and RevOps to improve systems not just manage around them • Reduce reliance on manual coordination by improving underlying processes • Identify patterns in operational issues impacting onboarding, processing, or customer experience • Ensure issues are routed to the correct owners rather than becoming a central escalation point • Drive follow-through until issues are resolved and underlying causes are addressed • Implement changes that prevent repeat issues • Support PAE and PAM teams by improving operational workflows that impact onboarding, activation and GMV • Reduce friction in underwriting, activation, and processing flows • Ensure Revenue teams have clear processes and visibility into operational status • Coordinate with partners such as Stripe when issues impact execution • Monitor and make recommendations to improve key Payments operational metrics, including but not limited to: Time-to-activation, authorization, decline rates and payment failure trends • Identify where revenue leakage may be occurring and make recommendations for change • Identify trends and implement improvements that increase reliability and efficiency • Continuously improve how Payments operates as a system

• Conduct initial reviews of contracts, agreements, and legal documents prior to submission to external legal counsel • Identify legal issues, risks, inconsistencies, and deviations from approved templates or standard language • Prepare redlines, summaries, and issue lists to support efficient review by internal stakeholders and external counsel as needed • Conduct initial reviews of employment-related legal documents, including offer letters, employment agreements, contractor agreements, and other workforce-related documentation • Draft, review, and manage administrative and supporting documentation related to equity programs, including equity grant agreements and related records, in coordination with external legal counsel and internal Finance leadership • Serve as the owner of legal document organization and management, ensuring all documents are properly housed, structured, and maintained (primarily in Google Drive today) • Establish and maintain clear folder structures, naming conventions, version control, and access controls for legal documentation • Maintain contract lifecycle records, including executed agreements, amendments, and renewals • Support internal teams (e.g., Sales, Finance, People Experience, Operations) by managing incoming legal document requests and ensuring timely review • Assist in standardizing legal templates and documentation to improve consistency and reduce external legal review needs • Coordinate with external legal counsel to ensure documentation is complete, organized, and ready for final review • Track and report on legal document workflows to help identify opportunities for efficiency and cost reduction • Handle sensitive and confidential information with discretion and professionalism