Manage customer service activities for assigned accounts, serve as the primary contact for inquiries, and collaborate with internal teams to ensure seamless service delivery and customer satisfaction.

Graduation Services Advisor (UPDATED) Location: Tucson, AZ, United States Req 25321 Graduation Services Advisor (UPDATED) Posting Numberreq25321 DepartmentOffice of the Registrar Department Website Linkhttps://registrar.arizona.edu/ LocationTucson Campus AddressTucson, AZ USA Position HighlightsPlease note: Information about this position and the department has been added to the ''Position Highlights" field. The Graduation Services Advisor (GSA) plays a key role in supporting students and campus partners throughout the degree candidacy and graduation process. The GSA guides students and staff through degree audits, provides accurate interpretation of academic policies, and ensures the integrity of degree completion decisions. This position contributes to continuous improvement efforts related to degree awarding and diploma management, helping to streamline processes and enhance service delivery. As a member of the Graduation, Records, and Certifications team, the GSA serves as a liaison to colleges and academic units, supporting student persistence, timely degree attainment, and a consistent, student-centered graduation experience. The Office of the Registrar is responsible for the accuracy and integrity of the academic record. Serving all students, faculty, academic units, and student support functions, the Office is charged with the implementation of academic and student policies and their alignment to state and federal regulations and accreditation standards. The Office strives to be a leader and thought partner in creating efficient processes that are designed in a way that supports student success and service excellence. This position offers a hybrid work arrangement. While many responsibilities may be completed remotely, the role requires weekly on‑site presence at the Tucson, Arizona campus to fulfill duties that must be performed in person. Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more! The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here Duties & Responsibilities - Advises students and staff on the degree candidacy application process, senior degree audits, and academic policy issues. - Certifies completion of degree programs, posts degrees on the student information system (Uaccess). - Makes adjustments to students' records including changing or adding majors and minors and adjusting repeat codes. - Serves as college liaison with faculty and staff advisors and students, maintains accurate records of degree audits and responds to phone, email, and in-person inquiries regarding application for degree candidacy, senior degree audits, and graduation issues. - Assists team lead with current and new projects that will provide more efficiency in the awarding process and participates in testing new programs and processes. Knowledge, Skills, and Abilities: - Knowledge of University of Arizona policies. - Ability to effectively use standardized software programs including Microsoft Office Suite and UAccess.  - Ability to learn new software and systems. - Written and verbal communication skills. - Focused attention to detail skills and a high standard of excellence. - High levels of initiative, dependability, flexibility and motivation skills. - Ability to establish, maintain and sustain positive, professional working relationships internally and cross-functionally. - Ability to work independently and as part of a team in an office environment. - Ability to multi-task during critical time periods. This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve. Minimum Qualifications - Bachelor's degree or equivalent advanced learning attained through professional level experience required. - Minimum of 3 years of relevant work experience is required. Preferred Qualifications FLSAExempt Full Time/Part TimeFull Time Number of Hours Worked per Week40 Job FTE1.0 Work CalendarFiscal Job CategoryStudent Services Benefits EligibleYes - Full Benefits Rate of Pay$47,356-$59,195 Compensation Typesalary at 1.0 full-time equivalency (FTE) Grade6 Compensation GuidanceThe Rate of Pay Field represents the University of Arizona’s good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, key skills, and internal equity. The Grade Range represent a full range of career compensation growth over time. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator. Career Stream and LevelPC2 Job FamilyRegistration & Records Job FunctionStudent Services Type of criminal background check required:Name-based criminal background check (non-security sensitive) Number of Vacancies1 Target Hire Date Expected End Date Documents Needed to ApplyResume and Cover Letter Special Instructions to Applicant Notice of Availability of the Annual Security and Fire Safety ReportIn compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University’s campuses. These reports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures.

Answer inbound customer calls, assist with product and service inquiries, document interactions accurately, and support operational tasks such as order processing and data entry to ensure effective service delivery.

• Handling telephone and written customer inquiries • Assisting customers with connecting and setting up electrical appliances • Proactively calling customers back to find the best solution — no sales