Friendly Faces Senior Care

• Caregiver scheduling and shift coordination • Recruiting caregivers/CNAs • Calling applicants and conducting initial screenings • Following up on call-outs and open shifts • Maintaining communication with caregivers and office staff • Assisting with administrative office tasks • Updating client and caregiver information in software systems

• Support recruiting and business development operations by recruiting and sourcing candidates • Building talent pipelines • Prospecting prospective clients • Conducting outbound calls and follow-up • Scheduling interviews and appointments • Managing CRM and recruiting systems • Supporting staffing and workforce development initiatives • Source candidates using job boards, LinkedIn, databases, social media, referrals, and recruiting platforms • Conduct candidate outreach via phone, email, text, and LinkedIn • Screen resumes and conduct initial candidate interviews • Build and maintain active talent pipelines • Coordinate interviews between candidates and hiring managers • Maintain accurate candidate records in CRM and ATS systems • Conduct outbound calls to prospective clients and facilities • Identify staffing and recruiting opportunities • Generate leads and schedule appointments for leadership • Assist with email marketing and LinkedIn outreach campaigns • Research target companies and decision-makers • Update CRM and pipeline systems daily • Track recruiting and sales activity metrics • Maintain organized databases and documentation • Participate in virtual meetings and training sessions

• Conduct outbound calls, texts, and emails to warm and cold leads • Follow up with prospects and referral partners consistently • Qualify leads and schedule discovery or sales calls • Maintain accurate CRM records and sales pipelines • Support proposals, follow-ups, and closing activities • Recruit Virtual Assistants, caregivers, CNAs, and support staff for multiple subsidiaries • Source candidates through job boards, referrals, and direct outreach • Conduct initial screening and pre-qualification calls • Schedule interviews and onboarding sessions • Maintain applicant tracking systems and recruiting pipelines • Coordinate, host, and facilitate virtual Lunch & Learn sessions • Confirm attendees, manage calendars, and send reminders • Present company overview, services, and value proposition (training and materials provided) • Manage Q&A and post-event follow-up • Track attendance, referrals, and conversions • Manage and prioritize sales and recruiting pipelines • Ensure consistent follow-up and task completion • Track KPIs including appointments booked, hires made, and event outcomes • Provide weekly performance and activity reports

• Schedule appointments and manage calendars • Answer phones, emails, and patient/client inquiries • Complete medical intake forms and documentation • Enter and update data in EMR/EHR systems • Assist with insurance verification, referrals, and authorizations • Support clinical teams and care coordinators • Maintain HIPAA compliance and confidentiality at all times

• Schedule and manage caregiver shifts • Handle call-outs, last-minute changes, and coverage needs • Communicate professionally with caregivers and clients • Maintain accurate schedules and documentation in scheduling software • Support day-to-day operational needs related to scheduling

• Make outbound calls to prospective clients interested in staffing services • Follow up with leads and inquiries • Schedule discovery calls or meetings for leadership • Maintain accurate notes and updates in the CRM • Source and contact candidates for open staffing roles • Send outreach messages, emails, and make recruiting calls • Schedule interviews and maintain candidate tracking • Assist with onboarding coordination for placed candidates • Assist with organizing and preparing RFP responses for staffing opportunities • Track proposal deadlines and submission requirements • Maintain organized records of contracts and client documentation • Conduct service quality survey calls for our sister company Friendly Faces Senior Care • Contact a percentage of clients and employees to gather feedback on their experience • Perform surveys at key milestones including initial 24 hours, 7 days, and 30 days of service or employment • Collect feedback used to measure Net Promoter Score (NPS) and service satisfaction • Document survey responses and provide reports to management • Maintain organized records and documentation • Update internal tracking systems and spreadsheets • Assist with general operational and administrative tasks as needed