Fortanix

• Provide post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web • Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner • Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues • Work to reproduce customer issues and qualify critical issues • Publish Technical Support Bulletins and other user documentation in the Knowledge Base • Build a positive customer experience by working closely with Development, Sales, Quality Assurance • Responsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem solving guides, etc • Provide on-call support 24x7 on an as needed basis

Role Description We are seeking a Product Support Engineer who will help deploy, implement, upgrade and optimize the Fortanix platform. This position requires a mixture of excellent project management, problem solving, troubleshooting, analytical and strong technical skills. The ideal candidate will be comfortable interacting with customers at all levels, working with our engineering teams and driving technical work streams. - Provide post sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, e-mail, and web. - Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups finished in a timely manner. - Use fault isolation and root cause analysis skills to diagnose and tackle complicated technical issues. - Work to reproduce customer issues and qualify critical issues. - Publish Technical Support Bulletins and other user documentation in the Knowledge Base. - Build a positive customer experience by working closely with Development, Sales, Quality Assurance. - Responsible for reviewing user documentation for training materials, technical marketing collateral, manuals, problem solving guides, etc. - Provide on-call support 24x7 on an as needed basis. Qualifications - Hands-on 5+ years related experience working in a support organization. - Strong technical experience with Linux, Kubernetes, Docker, Python, or other scripting languages - required. - Familiarity with HSM and KMS in the cloud (AWS CloudHSM, AWS KMS, Google KMS, Azure KeyVault, IBM KeyProtect, etc.). - Understanding of HSM and various crypto interfaces (PKCS#11, CAPI, CNG, JCE, etc.). Experience with HSM from another company is a plus. - Understanding of KMS interfaces (KMIP, REST API, etc.). - Ability to work in a highly fast paced, rapid growth environment. - Strong collaboration, written and communication skills. Benefits - Collaborative work environment. - Amazing equity. - Great benefits. - Competitive salary. - Unlimited PTO (it’s between you and your work!). - 40 hours of Volunteer Time Off/year. - Internet stipend. - Friendly culture that brings the best out of everybody. - 401k. - Medical, Dental, Vision, Life Insurance, Retirement Savings, Wellness Program, Short-and Long-Term Disability, Holidays, and more. - The compensation for this role is $70,000 - $120,000 / Year.

• Own the technical win. You’ll be a core driver of revenue—leading the technical strategy behind deals, from first conversation to close and beyond. • Run consultative, high-value engagements • Guide prospects through complex security challenges and position Fortanix as a core part of their infrastructure • Translate deep technical concepts into real business value • Lead discovery that actually matters • Get to the root of customer problems—not just surface requirements • Shape solutions that align to real-world use cases and constraints • Drive POCs and technical validations • Own technical evaluations end-to-end • Partner with customers to prove value quickly and decisively • Deliver standout demos and enablement • Build tailored demos that resonate with technical and executive audiences • Train and enable customers to adopt and expand • Stay sharp on the product and market • Work closely with Engineering and Product to stay ahead of what’s coming • Bring back real-world feedback that influences roadmap and positioning • Build long-term customer success • Turn wins into expansions, renewals, and strong references • Be a trusted advisor—not just a pre-sales resource

About Us:   In today's world, where data spreads across various clouds and devices, traditional security measures aren't enough. Businesses need a dynamic approach to defend against constant cyber threats and ensure agile data security. Fortanix leads the way in data-centric cybersecurity for hybrid multicloud environments, using advanced cryptography, encryption, and confidential AI solutions.   As data breaches become more frequent and traditional defenses fall short, we focus on data exposure management to keep your information safe. Our unified data security platform addresses vulnerabilities in hybrid multicloud environments, defends against threats, and makes it easier to discover, assess, and fix data exposure risks. Whether implementing a Zero Trust model or preparing for the post-quantum computing era, we help businesses worldwide protect their most sensitive data, wherever it is.  Our commitment to solving the world’s toughest data security challenges has earned Fortanix multiple Cybersecurity Excellence and Innovation Awards, as well as recognition from industry giants such as INVIDIA, Microsoft, Intel, ServiceNow, and Snowflake.  Our team includes industry leaders and cryptography experts, creating a culture of trust, innovation and collaboration where every voice is valued. Recognized as a Great Place to Work, we're looking for passionate individuals to help us shape the future of data security and work towards a safer digital future.    Sales Engineer – Enterprise Security (Cloud, Cryptography, Confidential Computing) At Fortanix, we’re redefining how the world secures data—in use, in motion, and at rest. From confidential computing to AI security, we help some of the most security-conscious organizations protect what matters most. We’re looking for a Sales Engineer who doesn’t just support deals—but drives them. Someone who thrives in technical conversations, builds trust quickly, and turns complex security challenges into clear, compelling solutions. This is a high-impact, high-visibility role where you’ll partner closely with Sales while also influencing Product, Engineering, and Customer Success—and directly shape how customers adopt cutting-edge security technologies. What You’ll Do Own the technical win. You’ll be a core driver of revenue—leading the technical strategy behind deals, from first conversation to close and beyond. Run consultative, high-value engagements - Guide prospects through complex security challenges and position Fortanix as a core part of their infrastructure - Translate deep technical concepts into real business value Lead discovery that actually matters - Get to the root of customer problems—not just surface requirements - Shape solutions that align to real-world use cases and constraints Drive POCs and technical validations - Own technical evaluations end-to-end - Partner with customers to prove value quickly and decisively Deliver standout demos and enablement - Build tailored demos that resonate with technical and executive audiences - Train and enable customers to adopt and expand Stay sharp on the product and market - Work closely with Engineering and Product to stay ahead of what’s coming - Bring back real-world feedback that influences roadmap and positioning Build long-term customer success - Turn wins into expansions, renewals, and strong references - Be a trusted advisor—not just a pre-sales resource Why This Role - Work on cutting-edge security problems (AI security, confidential computing) - Be part of a category-defining company with real traction - Direct impact on revenue, product direction, and customer success - High autonomy, high ownership, and high visibility

• Lead business and technical design workshops with customers • Design, Configure and Implement our platform • Drive product adoption, usage and account expansion • Ensure customers are wildly successful and renewing and referenceable • Be the voice of the customer with engineering, product management and rest of the company • Support the sales cycle • Travel might be required

About Fortanix:   In today's world, where data spreads across various clouds and devices, traditional security measures aren't enough. Businesses need a dynamic approach to defend against constant cyber threats and ensure agile data security. Fortanix leads the way in data-centric cybersecurity for hybrid multicloud environments, using advanced cryptography, encryption, and confidential AI solutions.   As data breaches become more frequent and traditional defenses fall short, we focus on data exposure management to keep your information safe. Our unified data security platform addresses vulnerabilities in hybrid multicloud environments, defends against threats, and makes it easier to discover, assess, and fix data exposure risks. Whether implementing a Zero Trust model or preparing for the post-quantum computing era, we help businesses worldwide protect their most sensitive data, wherever it is.  Our commitment to solving the world’s toughest data security challenges has earned Fortanix multiple Cybersecurity Excellence and Innovation Awards, as well as recognition from industry giants such as NVIDIA, Microsoft, Intel, ServiceNow, and Snowflake.  Our team includes industry leaders and cryptography experts, creating a culture of trust, innovation and collaboration where every voice is valued. Recognized as a Great Place to Work, we're looking for passionate individuals to help us shape the future of data security and work towards a safer digital future.  Job Description This position requires a mixture of excellent project management, problem-solving, advisory, and strong technical skills. The ideal candidate will be comfortable interacting with customers at all levels, working with our engineering teams, and driving technical work-streams. Success will be measured by customer's product usage and adoption, renewal, and expansion.  You will: - Lead business and technical design workshops with customers  - Design, Configure and Implement our platform  - Drive product adoption, usage and account expansion  - Ensure customers are wildly successful and renewing and referenceable  - Be the voice of the customer with engineering, product management and rest of the company  - Support the sales cycle  - Travel might be required

• Generate new sales leads through a mixture of outbound phone and email prospecting, following up on marketing campaigns and inbound inquiries. • Schedule meetings and product demos for Account Executives • Manage inbound leads process to maximize conversion and pipeline development. • Understand the Fortanix use cases and competitive positioning to effectively communicate and apply them to a prospect’s needs. • Accurately enter, update, and maintain daily activity and prospect information in HubSpot. • Achieve and exceed monthly quotas and objectives.

About Fortanix:   In today's world, where data spreads across various clouds and devices, traditional security measures aren't enough. Businesses need a dynamic approach to defend against constant cyber threats and ensure agile data security. Fortanix leads the way in data-centric cybersecurity for hybrid multicloud environments, using advanced cryptography, encryption, and confidential AI solutions.   As data breaches become more frequent and traditional defenses fall short, we focus on data exposure management to keep your information safe. Our unified data security platform addresses vulnerabilities in hybrid multicloud environments, defends against threats, and makes it easier to discover, assess, and fix data exposure risks. Whether implementing a Zero Trust model or preparing for the post-quantum computing era, we help businesses worldwide protect their most sensitive data, wherever it is.  Our commitment to solving the world’s toughest data security challenges has earned Fortanix multiple Cybersecurity Excellence and Innovation Awards, as well as recognition from industry giants such as Microsoft, Intel, ServiceNow, and Snowflake.  Our team includes industry leaders and cryptography experts, creating a culture of trust, innovation and collaboration where every voice is valued. Recognized as a Great Place to Work, we're looking for passionate individuals to help us shape the future of data security and work towards a safer digital future.  The Job Fortanix is seeking a hard-working, driven, enthusiastic, and outgoing individual to join our Business Development team. In this role you will be responsible for making outbound calls to target accounts and generating qualified business opportunities as you execute our prospecting process. Our ideal candidate is an excellent communicator who it motivated by hitting goals and excited about working in an entrepreneurial team environment. Key responsibilities include: - Generate new sales leads through a mixture of outbound phone and email prospecting, following up on marketing campaigns and inbound inquiries. - Schedule meetings and product demos for Account Executives - Manage inbound leads process to maximize conversion and pipeline development. - Understand the Fortanix use cases and competitive positioning to effectively communicate and apply them to a prospect’s needs. - Accurately enter, update, and maintain daily activity and prospect information in HubSpot. - Achieve and exceed monthly quotas and objectives.

- Consultative Selling. As a member of the sales team engage prospects in a consultative sales process around Fortanix as part of their core security infrastructure and operations. - Discovery. Work closely with prospects early in the sales process to gain deep understanding of their technical requirements and propose how best to address them. - Technical Evaluations. Work with deep technical resources, sales team and prospects to manage successful customer evaluations and proof of concept deployments. - Demos and Training. Prepare and document customer demonstrations as well as formal and informal customer training. - Product Knowledge. Work closely with Engineering and Product teams to maintain a deep understanding of Fortanix products and core technology. - Market Feedback. Continuously gather product and market feedback to guide new products. - Customer Success. Ensure customers are getting the most from their investment in Fortanix, creating strong references, renewals and opportunities for upsell.

• Participate and lead technical design workshops with customers • Design, Configure and Implement our platform • Customer training and enablement • Drive product adoption and usage • Ensure customers are wildly successful and renewing and referenceable • Troubleshoot and resolve production issues • Stay current with the latest tools and methodologies; share knowledge by clearly articulating results and ideas to key decision makers • Be the voice of the customer with engineering, product management and rest of the company