Role Description TOC (Transportation Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, TOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving, TOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, TOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time. A Trans Ops Specialist at TOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Trans Ops Specialist at TOC works across two verticals – Inbound and Outbound operations. - Inbound Operations: Deals with Vendor/Carrier/FC relationship, ensuring that the freight is picked-up on time and is delivered at FC as per the given appointment. Addresses any potential issues occurring during the lifecycle of pick-up to delivery. - Outbound Operations: Deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to deliver customer orders as per promise. Addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises. A Trans Ops Specialist provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements, analyze data, notice trends, and drive Customer Experience without compromising on time. The candidate should have a basic understanding of Logistics and should be able to communicate clearly in written and oral form. Trans Ops Specialist should be able to ideate process improvements and should have the zeal to drive them to conclusion. Responsibilities - Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers). - Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus. - Develop and/or understand performance metrics to assist with driving business results. - Ability to scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools used by TOC. - Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data. - Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered. - Work within various time constraints to meet critical business needs, while measuring and identifying activities performed. - Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these findings in a review forum. - Knowledge of Excel at a basic level (e.g., UX navigation, math & logical functions, lookup functions, etc.). - Hindi and English Communications. Company Description Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

• Execute brand strategy and tactics in field • Effectively manage assigned territory and targeted accounts • Build strong customer relationships to maximize sales performance • Differentiate AbbVie’s value proposition with health providers • Develop and execute a call plan that achieves set call metrics

• Execute brand strategy and tactics in field • Manage assigned territory and targeted accounts • Build strong customer relationships and customer needs solving capability • Deliver sales performance, brand KPIs, and financial targets to meet or exceed objectives • Create pre-call plan objectives and execute post-call evaluation to improve sales performance • Proactively serve customer needs, expectations, and challenges • Develop and execute a call plan to maximize access and sales opportunities • Continuously build understanding on customer needs, market landscape, and optimize brand strategy

• Execute brand strategy and tactics in field, sales performance, effectively manage assigned territory and targeted accounts, build strong customer relationships and customer needs solving capability to maximize short and long term sales performance placing the patient into the center of any efforts and operating within AbbVie’s business code of conduct, policies and all applicable laws and regulations. • Deliver sales performance, brand KPIs, financial targets, marketing objectives, etc. to meet or exceed on those objectives. • Create pre-call plan objectives and execute post-call evaluation to continuously improve sales performance. • Effectively handle objections, misunderstandings, concerns and consistently gain logical and reasonable calls to action to close on every sales call. • Proactively and continuously aspire to serve customer needs, customer expectations and challenges to build trusted customer relationships and to achieve win-win agreements between AbbVie and customers. • Develop and execute a call plan that achieves set call metrics and optimizes coverage and frequency to key customers to maximize access and sales opportunities. • Continuously build understanding on customer needs and expectations, territory market landscape, competitors, market segments/dynamics, accounts, disease, product, clinical and sales expertise and share this market intelligence information with in-field team, brand team and sales manager to achieve alignment, to anticipate environmental changes and challenges and to optimize brand strategy and its execution. • Differentiate AbbVie’s value proposition with health providers assigned and identify, develop, and maintain disease state experts and speakers/advocates to maximize brand performance.