• Deliver outstanding customer support via phone calls and emails • Support customers with basic network connectivity issues, including Wi-Fi and Ethernet troubleshooting • Identify root causes of technical problems and provide clear, step-by-step solutions to non-technical users • Document issues, resolutions, and troubleshooting steps accurately in the system • Escalate complex or unresolved issues to the appropriate teams when needed • Handle sensitive customer data with care and security • Communicate with developers and cross-functional specialists

• Deliver outstanding customer support via phone calls and emails; • Support customers with basic network connectivity issues, including Wi-Fi and Ethernet troubleshooting; • Identify root causes of technical problems and provide clear, step-by-step solutions to non-technical users; • Document issues, resolutions, and troubleshooting steps accurately in the system; • Escalate complex or unresolved issues to the appropriate teams when needed; • Handle sensitive customer data with care and security; • Communicate with developers and cross-functional specialists.

• Deliver outstanding customer support via phone calls and emails • Support customers with basic network connectivity issues, including Wi-Fi and Ethernet troubleshooting • Identify root causes of technical problems and provide clear, step-by-step solutions to non-technical users • Document issues, resolutions, and troubleshooting steps accurately in the system • Escalate complex or unresolved issues to the appropriate teams when needed • Handle sensitive customer data with care and security • Communicate with developers and cross-functional specialists

Role Description Are you driven by a passion for technology and the thrill of the automotive world? If you find excitement in tech, engines, motors, and the innovation behind them, we invite you to explore a rewarding opportunity with Bosch Service Solutions. Join us in a dynamic customer service role where your enthusiasm for vehicles will shine as you assist customers who share your interests. You don’t need extensive experience; what matters most is your eagerness to learn and your commitment to providing exceptional support to our valued clients. With comprehensive training provided, you’ll gain the knowledge and skills necessary to thrive in this fast-paced environment while representing a leading global motor company. SCOPE - Responsible for processing incoming customer and service-related tasks. - Works efficiently across multiple systems and tools, ensuring that all data is entered, updated, and completed correctly and on time. - Supports the Customer Service team by maintaining high data quality, structured workflows, and reliable case handling. RESPONSIBILITIES - Provide digital technical support on products, using databases, troubleshooting tools, knowledge articles, and other complex resources. - Manage renting service subscriptions (New subscription, subscription information, update products and services, etc.). - Billing (Change of payment method, incidence of billing, billing and other matters related to billing). - Update personal information and ensure the Privacy Regulations. - Know customer needs by issuing outgoing follow-up calls when needed. - Manage claims/problems, write down the update for each case, ensure follow-up and customer satisfaction, and report customer feedback on the product. - Strive to continuously develop and improve processes and service to always ensure the best customer experience. Focus on a precise and polite form of communication. You bring the passion, and we'll give you the training. This role includes a company-paid comprehensive training in English. Qualifications - Minimum 1–2 years of experience in customer service, data processing, or back-office roles. - Language skills: FRENCH: bilingual + ENGLISH: C1 (working proficient/Fluent). - Strong computer skills and ability to work with multiple systems at once. - Fast learner, organized, curious, and hungry to learn more. - Customer service mindset with a focus on accuracy and timely execution. - Ability to work efficiently in a high-volume environment. Requirements - Previous experience in customer service. - Strong multitasking skills across several tools and systems. - Advanced user in office tools like MS Office. - Reliable, structured, and solution-oriented. - Good judgement for recognizing unclear or special cases. - Good communication skills, both oral and written. Able to follow phone etiquette and use of formal and polite language. - Customer satisfaction oriented. Benefits - Comprehensive Training: Extensive training, equipping you with the skills and knowledge needed to excel in your role. - Development Opportunities: Diverse horizontal development paths for growth and progression within the company. - Home Appliances: Exclusive discounts on home appliances, power tools, and JUNKERS products. - Contract Stability: Long term oriented. - Opportunity for after 6 months for work abroad within the EU authorized countries for up to 30 days per year. - Work from Monday to Friday - Weekends off! - Remote or Hybrid work model - Work from anywhere in Spain! - Competitive Salary: Salary range between approximately 20.000€ and 23.000€ gross per year.