Title: Senior Specialist, Collections Location: United States Job Description: Location Designation: Hybrid - 3 days per week Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a healthier, happier, and more secure workforce, contributing to New York Life's legacy of being there when we're needed most. Here, youll design, implement, and support these solutions directly impacting employees' lives. At our core, we provide financial security and peace of mind to people through our absence, accident, disability, voluntary benefits, and life insurance solutions. Click here to learn more about Group Benefits solutions. Role Overview: This position is responsible for the collection of overdue premiums for an assigned book of business that is comprised of clients' accounts that are maintained on various system platforms for New York Life Group Benefit Solutions. Core responsibilities include that individual collection efforts are met and maintained, researching status of payment receipt, analyzing payment history to ensure proper allocation and ensure the accuracy of >90-day receivables. This position will ensure that all departmental collection metrics are met and maintained, in addition to facilitating the efforts of other teams responsible for executing the daily account transactions. This position is also responsible for working directly with the clients as well as Account Management on the resolution of any issues that may arise during the normal course of business. Applicants are expected to provide excellent customer service to all internal and external business partners. What Youll Do: - Manages the assigned accounts to the current department collection metrics and timeliness standards. - Meets or exceeds all timeliness, productivity and quality standards established for the position. - Monitors and coordinates the efforts of the Cash Application and Reconciliation teams to ensure timely posting and reconciliation of all payments as it relates to their book of business. - Works directly with clients to facilitate resolution of any outstanding premium - Appropriately escalates to managers for review and support of their collection plans - Begin collection efforts for clients in the >60-day outstanding bucket to prevent clients from aging further - Research information as needed from various resources in resolution of issues or anomalies - Identifies potential problem areas needing further exploration and communicates such matters to their management as well as to Account Management and the client/customer as necessary - Utilizes effective communication, courtesy and professionalism in all interactions, both internally and externally - Maintains data within internal applications and or tracking tools - Participates in the implementation of process improvement initiatives - Supports training initiatives or quality initiatives, as assigned. What Youll Bring: - College Degree in Business or Accounting and/or equivalent work experience - Basic understanding of Group Insurance products and functional processes and supporting systems - Strong Verbal/Written Communication skills - Analytical and problem-solving ability - Strong organizational skills, attention to detail, and results oriented - Ability to work under strict time constraints - Ability to adapt within a fast-paced environment and to changing scope - Multi-task oriented - Ability to work independently with multiple systems - Excellent customer service skills - Basic accounting skills required - Proficient in Microsoft Office Suite (Excel, Word, Outlook, Access)and OneNote #LI-AP3 #LI-HYBRID Pay Transparency Salary range: $48,000-$55,000 Overtime eligible: Nonexempt Discretionary bonus eligible: Yes Sales bonus eligible: No Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program. Actual base salary within that range will be determined by several components including but not limited to the individuals experience, skills, qualifications, and job location. In addition to base salary, employees may also be eligible to participate in an incentive program. Our Benefits We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site. Our Diversity Promise We believe in a diverse workforce because it is our mission to advocate for the financial security and success of people in every community. This is why diversity, equity, and inclusion (DEI) are guiding principles that are embedded in our brand and our culture. Click here to learn more about how we have been recognized for our leadership. Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. Were proud that due to our mutuality, we operate in the best interests of our policy owners. Job Requisition ID: 94358 #GBS

Title: Collections Representative Location: Littleton United States Job Description: Lending 24.50-26.30 per hour Full Time Join Our Team at Red Rocks Credit Union! Looking for a workplace where culture, growth, and purpose come together? At Red Rocks CU we're more than banking, we're about enriching lives™, including yours. Why You'll Love Being a Red Rocker: - Employee Loan Discounts - Financial Growth: 401(k) match (100% on first 3%) - Tuition Reimbursement - Flexible PTO & 11 Paid Holidays What You'll Do: - Serve as the primary point of contact for past-due accounts and manage delinquent, bankrupt, negative share, and financially distressed accounts. - Prepare and analyze collection-related reports and provide accurate status updates on distressed member loan and deposit accounts. - Review and take action on Collateral Protection Insurance reports, e-Oscar credit dispute claims, and GAP claims. - Utilize credit counseling, loan extensions, and payment plans to help minimize loan and deposit losses. - Manage collection processes including garnishments, levies, foreclosures, bankruptcies, repossessions, and related claims while maintaining compliance with regulations. You'll Thrive in This Role If You: - Enjoy helping members navigate difficult financial situations with empathy and professionalism. - Demonstrate strong emotional intelligence and relationship-building skills. - Excel at planning, organizing, and prioritizing work in a fast-paced environment. - Have strong attention to detail and a commitment to accuracy and quality. - Maintain a positive attitude while handling challenging situations. - Put members first and align with Red Rocks CU's core values of Relentless Care for Others, Do the Right Thing & Do It Well, and Engaged Collaboration. What We're Looking For: - One to three years of similar or related collections, lending, or financial services experience. - High school diploma or GED required. - Strong communication, diplomacy, and conflict-resolution skills. - Ability to handle confidential information with discretion and professionalism. - Knowledge of collections processes, compliance requirements, and financial products is preferred. Work Environment: - Hybrid work opportunity available for eligible positions. - Employees working remotely are required to work in-office at least Tuesdays and Thursdays. - Additional in-office presence may be required based on business needs and manager discretion. - Red Rocks Credit Union provides reasonable accommodations to qualified individuals with disabilities. Ready to learn more, make an impact, and join a team that cares? View the full Job Description via the link below and apply today to start turning dreams into realities

• Manage collection activities for assigned third‑party portfolios, including financial loan accounts • Conduct professional collection calls with delinquent customers and negotiate settlement arrangements in accordance with client guidelines and established risk parameters • Apply advanced collection techniques to resolve delinquent accounts while maintaining a customer‑centric approach • Assess account risk and escalate cases requiring further intervention to senior levels • Accurately document collection activities, account updates, payment commitments, and settlement terms in management systems • Demonstrate strong negotiation, objection‑handling, and problem‑solving skills to manage difficult interactions effectively • Ensure compliance with regulatory requirements, client expectations, and industry best practices • Consistently meet individual collection targets and contribute to the team’s performance goals • Promote team success through collaboration, knowledge‑sharing, and a commitment to operational excellence • Perform other collection‑related duties as required

• Contactar a los comercios que se encuentren en mora y persuadirlos al pago por medio de marcadores predictivos o manuales. • Ofrecer alternativas de pago con el fin de normalizar las obligaciones. • Resolver o redireccionar las dudas de los comercios frente al producto. • Cumplir con la meta de recaudo establecida por el área. • Brindar insights que permitan la mejora de procesos.