• Develop and refine predictive dialing strategies to maximize contact rates, conversion, and profitability. • Build and maintain models to forecast call volumes and optimize staffing schedules for efficiency and service levels. • Design and execute experiments on contact center scripting, agent routing, and engagement strategies to improve outcomes. • Implement intelligent routing logic that aligns customer-agent interactions with profitability metrics. • Create dashboards and reports to monitor KPIs, identify trends, and recommend actionable insights. • Partner with Operations, Technology, and Revenue teams to align analytics initiatives with business goals.

• Analyze and interpret large (PB-scale) volumes of transactional, operational and customer data using proprietary and open source data tools, platforms and analytical tool kits • Translate complex findings into simple visualisations and recommendations for execution by operational teams and executives • Analyse data independently to deliver insights about operational performance and proactively drive improvements • Write and optimize SQL queries to extract, clean, and analyze data from multiple data sources • Act as a strategic data business partner to your stakeholders • Support ad-hoc analysis requests from business and operational teams • Be part of a fast-paced industry and organisation where time to market is critical

• Analyse IVR journeys, call drivers, and routing outcomes across enterprise contact center environments • Identify patterns impacting containment, transfer logic, failure rate, and overall customer effort • Validate assumptions regarding speech recognition vs DTMF performance • Perform detailed IVR log analysis (DTMF events, routing events, call lifecycle events) • Extract, clean, and transform data from contact center platforms and relational databases • Model customer journeys to identify friction points and optimization opportunities • Support IVR architecture and design decisions with data-backed evidence • Produce concise, planning-ready bullet-style insights for executive and internal distribution • Develop dashboards and analytical reports (e.g., Tableau) to monitor IVR KPIs • Measure and track IVR effectiveness metrics such as containment rate, transfer rate, time-in-IVR, and failure rate • Collaborate with Architects, Engineers, and Product stakeholders to define and refine analytics requirements • Translate complex datasets into clear explanations for both technical and business audiences

• You will serve two primary functions: (1) designing and performing analyses that help the Economics and Executive Leadership teams make informed, data-driven decisions, and (2) building and maintaining systems for the parameterization of production applications. • You will work on a wide array of blockchain economics projects, analyses, and systems, including: • Designing novel mechanisms and incentive schemes • Building models and simulations to evaluate investment opportunities • Designing and parameterizing trading systems • Optimizing parameters for production applications • Contributing to the design of Economics programs and applications • You will optimize network incentives and systems by engaging directly with the Economics, Product, Engineering, Research, and Data Science teams to understand network dynamics at the deepest level. • You will meticulously operationalize processes, and coordinate cross-functionally to implement them. • This is both a highly technical and highly social role. You will have high visibility and a large impact on how Chainlink builds the world’s first fully sustainable decentralized oracle network.