Role Description Capital Heating, Cooling, Plumbing, & Electric is seeking a friendly and detail-oriented Customer Service Representative (CSR) I/II to join our team. As the first point of contact for our valued customers, you will play a vital role in delivering exceptional service and support. This position involves handling customer inquiries, scheduling appointments, providing product and service information, and ensuring customer satisfaction. - Answer inbound customer calls and respond to inquiries professionally and promptly. - Schedule service appointments and coordinate with technicians to ensure timely customer service. - Maintain accurate and detailed customer records in company systems. - Assist customers with billing questions, service issues, and product information. - Follow up with customers to ensure satisfaction and resolve any outstanding issues. - Work closely with other departments to facilitate communication and efficient service delivery. - Perform other administrative tasks as needed to support daily operations. Qualifications - Previous experience in customer service or a related field is preferred. - Excellent verbal and written communication skills. - Strong organizational and multitasking abilities. - Proficiency with computer systems and software, including CRM tools. - Ability to remain professional and patient when dealing with customers. - Team-oriented with a positive attitude and strong work ethic. - High school diploma or equivalent; additional education is a plus. Benefits - Comprehensive training. - Supportive work environment. - Opportunities for growth.

Title: Remote Customer Service Representative Location: Charlotte United States Job Description: Overview Candidates hired for work-from-home positions will receive company-issued equipment. Additional details regarding equipment policies and procedures will be provided during the interview and onboarding process. After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process. Work Location: This is a remote/work from home position. Compensation: $15.00/hour Build Your Future! Come join our thriving team as a Remote Customer Service Representative! We are seeking ambitious, self-motivated and driven people just like you for a rewarding career in the customer service arena. Why should you consider TSI (part of TSI family of companies)? - Work from home - Paid training - Team-oriented work environment - Growth opportunity - individuals hired for this role may have the potential opportunity to be considered for career advancement directly with the assigned client after 6 months of employment. Employees must meet all performance requirements and pass a client required assessment to qualify. Advancement availability will be based on client and business need. - Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays! Responsibilities In This Role, You Will: - Assist customers with inquiries/concerns - Ensure all account information is accurately documented and inputted into client system - Provide detailed explanations of account status and inquiries to customers - Adhering to State and Federal regulations pertaining to your job duties - Assist customers with delinquent accounts according to various state guidelines - Consistently discuss additional product and service offerings with customers on qualified calls - Utilize exceptional communication skills to fulfill both client and customer goals Key Results Areas: - Maintain an average Inbound Handle Time - Achieve Quality Assurance goals - Adhere to Production measures (time spent on calls, schedule adherence, etc.) Qualifications - Detail oriented and have the ability to organize and prioritize work and meet strict deadlines as well as the ability to effectively communicate with outside parties. - Effective call handling skills and high levels of professionalism are required. - A strong focus on exemplary shift attendance is required. - One to two years' experience working in a call center environment is preferred. - The candidate has to be proficient with Microsoft applications, and have the ability to learn software applications. A High School graduate/ equivalent is required. For Remote Positions: The minimum internet speed requirements for remote work are as follows: - Broadband internet connection (No DSL, or Dial Up) - Hard wired connection required (no Wi-Fi, Wi-Fi hotspots) - Speed Test Results: 25 mbps download, 20 mbps upload This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the company. We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.

• Follow up on inbound and warm sales leads and convert them into confirmed sales • Cold calling and business development • Engage with prospective clients to understand their needs and clearly explain the services. • Provide professional customer support to existing clients, responding to queries via email, phone, or online platforms. • Maintain accurate records of client interactions, sales activity, and follow-ups. • Support onboarding of new clients by ensuring all required information and documentation is completed. • Collaborate with internal consultants to ensure smooth handovers and ongoing client satisfaction. • Assist with basic administrative tasks related to sales and customer support as required.

Role Description We are currently expanding and are seeking qualified individuals who succeed with assisting their clients and managing multiple responsibilities. In this role, you will assist with coordinating reservations and related services, which may include accommodations, activities, transportation arrangements, and event-based services. This role is for candidates who are detail-oriented, highly organized, communicate effectively, and are comfortable working independently in a remote environment while collaborating with a distributed team. - Assist clients with coordinating personalized service arrangements - Research and compare available options to meet client preferences - Confirm reservations and ensure accuracy of details - Provide clear, professional communication via email and phone - Support updates, modifications, and service-related inquiries - Maintain accurate records and documentation - Complete required training and participate in team communications Qualifications - Authorized to work in the US, UK, Mexico, Australia, or Spain - Strong written and verbal English communication skills - Reliable internet connection and smartphone (computer is also strongly recommended) - Must be at least 18 years of age Benefits - Fully remote - Flexible schedule - Ongoing training - Collaborative team culture Company Description