FARFETCH

• As a Customer Service Advisor you have a vital role in the Customer Service Department, where you are responsible for mentoring, reporting to supervisors, as well as solving customer inquiries and problems and improving strategies and procedures. • Provide subject matter expertise and interpretation of procedures to less experienced Customer Service Representatives and provide direction to meet defined productivity and performance goals; • Conduct extensive research to resolve complex customer problems and assist managers and supervisors in handling escalated inquiries or complaints; • Provide feedback and present ideas for improving or implementing processes and tools with an overall customer service impact; • Interact with immediate team and communicate with other departments • Interpersonal verbal communication skills that build rapport and trust, deliver information in an easy to understand manner, and clearly articulate why a solution is the best course of action; • Interpersonal written communication skills to accurately document activity in proper business writing • Ability to breakdown complex problems into sequential priorities and then select solutions to resolve the entire problem (Analytical, critical and design thinking) • Seeks opportunities to improve depth/breadth of knowledge and personal performance (Desire to learn)

• Oversee the customer service team daily work towards operational targets; • Train/coach team members; • Handle customer escalations; • Identify key areas for improvement in terms of the standards of service, current policies, operative mode towards efficiency and customer/client satisfaction; • Propose projects and initiatives to tackle those areas for improvement and oversee its implementation and success; • Be the face of FARFETCH and bring the Voice of the Customers to our partners;

• Search for our listed products on various online marketplaces and retailer websites. • Compare product details such as images, descriptions and specifications; • Identify exact matches, close matches, or mismatches; • Maintain accuracy and efficiency in product verification.

Director of Brand Management (E-concessions) UK London, United Kingdom Farfetch - Commercial – Brands & Category Management / Permanent / Hybrid Farfetch is a leading global marketplace for the luxury fashion industry, connecting customers in over 190 countries with items from more than 50 countries and over 1,400 of the world’s best brands and charming boutiques from around the world. Farfetch opens a world of luxury for endless expressions of style, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace. LONDON Our London office is located in Old Street, London’s tech hub, and is home to a wide range of teams. Our open space is ideal for collaborative work and sharing ideas. We also have a large outdoor terrace, which is the perfect spot to have a team lunch or host events. COMMERCIAL The Commercial team drives our strategic partnerships with the world's leading brands and boutiques to source the best selection and optimise sales channels for our partners. Their work offers our customers access to incredible products and the most extensive selection of luxury for endless style. THE ROLE The Director of Brand Management (E-concessions) is responsible for leading a 550-brand portfolio managed by a team of 20+ Brand Managers accountable for partners’ sales growth, supply expansion and price competitiveness. The role acts as the primary internal and external voice for Brands, from representing brand interests within the organisation to leading commercial conversations directly with top Fashion & Luxury Brand partners, and works cross-functionally with Business Development, Merchandising, Planning & Analytics, Marketing, Private Client and Operations teams to align on growth strategy, forecasting, assortment opportunities and portfolio-wide initiatives. You are a natural people leader, comfortable managing distributed teams across geographies and building the trust needed to influence stakeholders at every level, internally and externally. You bring sound commercial judgement, using data to get to the root of a problem and moving quickly from insight to action. Comfortable operating with autonomy, you balance long-term strategic thinking with hands-on delivery, and are resilient enough to keep BAU running smoothly while managing multiple high-impact projects in parallel. WHAT YOU'LL DO - Manage a global team of 20+ Brand Managers (spanning from Brand Specialists to Head of) across London, Porto and Sao Paulo - Own the sales performance, supply growth and parity vs. Brands .com, operational efficiency and account management approach (dedicated vs digital) of 550 Brands under an e-concession marketplace business model - Be the voice of Brands within the organization, leading on dedicated workstreams during internal business reviews with C-levels, and the internal escalation point for all Brand related initiatives and issues - Lead commercial conversations with Top Fashion and Luxury Brands, including hosting regular Business Reviews and Business Plan meetings, managing external stakeholders at Director level and above - Work with Business Development to align on new prospects, growth objectives and onboarding strategy of newly signed Brands - Lead on the oversight and execution of sales forecasts and merchandising recommendations, working alongside the Merchandise Planning & Analytics team - Own the roll-out of a brand-new consignment model across Europe and UK, including pitching to top Brands, leading commercial negotiations, aligning pricing strategy, supporting marketing campaign creation, and monitoring performance - Co-Lead strategic cross-functional projects with key departments leaders, such as Private Clients events, Marketing Advertising campaigns, Regional expansions, Content excellence initiatives, Pricing and Promotions campaigns - Influence the supply management approach to identify the appropriate operating model for Brands aside of the traditional 3P e-concession model (including 1P wholesale model and 2P consignment model) WHO YOU ARE - A conscious leader with the vision required to manage a team, you inspire the trust and respect of everyone around you while fostering agile collaborative work environments across departments - A trustworthy partner for Brands, as well as a relevant voice within the organization, building lasting relationships with a variety of stakeholders - Even in the most ambiguous situation, you make educated decisions using data to identify the root cause of a problem before creatively and efficiently identifying the solutions with the biggest possible impact - You thrive when faced with autonomy and minimal guidance, and are confident to bring your own thoughts to the table - You seamlessly move between strategic forward-thinking and tactical implementation leveraging project management ability and clear prioritisation - Responsible, resilient and adaptable, you take pride in your ability to manage a wide range of projects and programs while always delivering the BAU REWARDS & BENEFITS - Employee Pension Scheme - Flexible Benefits Program - Health Insurance & Critical Illness cover - Flexible work environment- 3 days a week in the office, 2 days from home EQUAL OPPORTUNITIES STATEMENT & SCAM DISCLAIMER - EQUAL OPPORTUNITIES STATEMENT- Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. - SCAM DISCLAIMER- It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

• Analyse, create and/or edit information of the items that arrive production accordingly to our guidelines; • Identify similar products across multiple sources; • Verify and validate product information to ensure accuracy and completeness by cross-referencing across multiple sources; • Compare product information to determine if items are the same or different, identifying variations in attributes such as name, description, and other specifications; • Investigate and resolve discrepancies found during the validation process, documenting issues and communicating findings effectively to relevant stakeholders; • Use the internal platform to register and monitor data quality; • Analyse product defects and identify actions required to resolve them.

Associate Project Manager - Privacy Porto Farfetch - Legal – Legal / Permanent / Hybrid LEGAL TEAM The Legal team is a strategic business area ensuring we navigate the complexities of a global business and acting as guardians of our legal integrity, providing expert advice to protect our interests, manage risks, and ensure compliance. PORTO Our office is near Porto, in the north of Portugal, and is located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals. THE ROLE The Associate Project Manager - Privacy will join the Farfetch Legal, Ethics & Compliance Team, with the aim of assisting the Legal Privacy Team in ensuring that the FARFETCH Group complies with the data protection standards applicable worldwide, implementing and improving procedures to demonstrate accountability of the Group around privacy and security issues. WHAT YOU'LL DO Drive Impact Across the Business - Lead and coordinate cross-functional privacy initiatives, aligning teams and ensuring smooth execution from planning to delivery - Partner with stakeholders across Legal, Security, Product, and Business teams to bring initiatives to life - Own multiple projects simultaneously, balancing priorities while proactively identifying and mitigating risks Shape Our Privacy Program - Help design and implement a scalable, forward-thinking data privacy framework - Maintain and evolve records of processing activities across the group, working closely with business owners - Support and guide teams through Data Protection Impact Assessments (DPIAs), collaborating with Legal, Security, and the Data Protection Officer (DPO) - Ensure Privacy Policies and related frameworks stay up to date through structured review cycles Turn Data into Insights - Define and track KPIs to measure the success and maturity of the privacy program - Build dashboards and reports with the DPO to provide clear visibility on initiatives and risks - Communicate progress, insights, and outcomes to stakeholders and senior leadership in a clear and compelling way Enable Efficient Operations - Support the management of Data Subject Rights Requests (DSRRs) - Leverage privacy tools (e.g., OneTrust or similar platforms) to streamline processes and improve efficiency - Manage and oversee the Brightflag legal operations platform system, including handling legal financial operations, reviewing and processing invoices, ensuring billing accuracy, and supporting cost control and reporting for the legal department. WHO YOU ARE - You have a degree in Management, IT, or a related field - Experienced in project management, delivery, or similar roles - Experience or exposure to privacy, data protection, or cybersecurity is a plus—but not a must - You’re highly organized and thrive managing multiple projects, stakeholders, and deadlines - You’re a strong communicator who can clearly express ideas and influence different audiences - You’re proactive, solutions-oriented, and comfortable navigating ambiguity - You enjoy working collaboratively in cross-functional environments - Familiarity with privacy management tools (e.g., OneTrust, TrustArc) REWARDS & BENEFITS - Health insurance for the whole family, flexible working environment and well-being support and tools - Extra days off, sabbatical program and days for you to give back for the community - Training opportunities and free access to Udemy - Flexible benefits program

Prepare accounting entries and provide analytical insights on financial fluctuations to support business understanding.

Farfetch is a leading global marketplace for the luxury fashion industry. The Farfetch Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,400 of the world’s best brands, boutiques, and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace. CREATIVE OPERATIONS We're a creative team, building copy, data and visual assets for all our channels. We are dedicated to providing gold standard imagery, content and production services for our partners and creating an engaging on-site experience for our customers. THE ROLE We are looking for a detail-oriented Product Matching Technician to help us verify and compare the products listed on our website with those on other e-commerce platforms. The ideal candidate will research different websites, compare product specifications, images, and descriptions, and determine whether they match our listings. WHAT YOU’LL DO - Search for our listed products on various online marketplaces and retailer websites. - Compare product details such as images, descriptions and specifications; - Identify exact matches, close matches, or mismatches; - Maintain accuracy and efficiency in product verification. WHO YOU ARE - Strong attention to detail and analytical skills; - Experience with e-commerce platforms and online product research; - Ability to compare product specifications and spot differences accurately; - Familiarity with online marketplaces (Amazon, eBay, Shopify, etc.) is a plus; - Basic spreadsheet or data entry skills for reporting findings; - Ability to work independently and meet deadlines. EQUAL OPPORTUNITIES STATEMENT - Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. SCAM DISCLAIMER - It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.

Partner & Financial Reporting Specialist Porto Farfetch - Business Services – Financial Accounting and Controlling / Full-time / Hybrid FINANCE We're a diverse team who partners and supports the business to enable delivery against our strategic and financial goals. All of our functions have an instrumental role within Farfetch to drive forward a financially sustainable business, ensuring we set the guardrails for financial control and enable financial performance. PORTO Our office is near Porto, in the north of Portugal, and is located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals. ROLE Reporting to the Financial Operations Lead, you will have an important role within the financial operations of the business. Working together with the finance team to achieve the department and team goals, ensuring efficient, timely and accurate information. WHAT YOU'LL DO - Cash Collections and receivables bookings; - Ensure accurate and updated account statements; - Ensure that Partners accounts are reconciled to the accuracy of the data; - Acquire and interpret data, analyze results and provide/improve ongoing Partner finance reports; - Assure all the deadlines are met regarding the accounting monthly closing; - Ensure compliance with internal financial and accounting procedures; - Respond to Partners’ queries in a timely manner; WHO YOU ARE - Graduated in Accounting, Management or similar subject; - A professional with a minimum of 3 years of professional experience in Finance Operations; - Fluent in English, both written and spoken is mandatory; - Have excellent verbal, listening and written communication skills; - Microsoft Office experienced, mainly Excel; - Have a high degree of accuracy and attention to detail; - A team worker, with ability to interact with different departments; - Have effective organizational, stress and time management skills; - Dynamic, with high sense of responsibility, autonomy and critical sense; - Well organized and proactive, with the ability to handle multiple tasks at a fast pace; REWARDS & BENEFITS - Life insurance, health insurance and dental - Gym membership, meal allowance and transportation vouchers - Nursery reimbursement - Special discounts at farfetch.com and brownsfashion.com

Data Engineer Porto Farfetch - Technology – Data / Full-time / Hybrid TECHNOLOGY We're on a mission to build end-to-end products and technology that powers the an incredible e-commerce experience for luxury customers everywhere, understanding the motivations and needs of our customers and partners, to designing and testing hypotheses, to creating industry-leading experiences for luxury customers. PORTO Our office is near Porto, in the north of Portugal, and is located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals. THE ROLE We're a Data team that implements methods to improve data reliability and quality by combining raw information from different sources and developing architectures that enable data extraction and transformation for data modeling. Our aim is to provide an unrivaled customer experience and promote FARFETCH's growth. You will be integrated with the Data Engineering team, being responsible for helping maintain and improve the Data architecture and tools. WHAT YOU'LL DO - Contribute to the hiring and training of engineers within the managed team - Assure the collaboration of managed team across different engineering teams (inside and outside of the domain) and adherence to the defined global engineering best practices - Design and build scalable & reliable data pipelines (ETLs) for our data platform - Constantly evolve data models & schema design of our Data Warehouse to support self-service needs - Work cross functionally with various teams, creating solutions that deal with large volumes of data - Work with the team to set and maintain standards and development practices - Be a keen advocate of quality and continuous improvement. WHO YOU ARE - You have experience as a professional with solid technical background building and maintaining data pipelines in a custom or commercial ETL tool (eg. SSIS, Talend, Informatica) (Airflow is a plus) - You have experience working in a Data Warehouse environment with varied forms of data infrastructure, including relational databases, Hadoop, and Column Store - Expert in creating and evolving dimensional data models & schema designs to improve accessibility of data and provide intuitive analytics - Basic experience and knowledge of cloud environments (eg. AWS, GCP, Azure) - Expert in SQL - You are proficient in one of the following programming languages: C#, Java, Python - You have 2+ years experience working with a BI reporting tool (eg. Tableau, QlikView, PowerBI, Looker) - Proficient applier of continuous delivery principles: version control, unit and automated tests - You are fluent in English, both written and spoken - You have good analytical and problem solving skills, the ability to work in a fast moving operational environment and you are enthusiastic and with a positive attitude. REWARDS & BENEFITS - Health insurance for the whole family, flexible working environment and well-being support and tools - Extra days off, sabbatical program and days for you to give back for the community - Training opportunities and free access to Udemy - Flexible benefits program