Role Description As a member of the Healthcare Call Center team, you will help people every day by taking calls, actively listening to understand customers' needs, and answering their questions. Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. Your punctuality and dependability are key to our clients’ success. In this position, you will be: - Answering calls regarding healthcare benefits. - Assisting members with enrollment into the Medicare plan. - Disenrolling them from their plan. - Processing claims regarding their plan. There are plenty of growth opportunities within the healthcare team. Starting pay is $13.67 an hour. Hours of Operation: Monday-Friday 8:00AM – 11:00PM EST, Saturday & Sunday 8:00AM EST – 8:00 PM EST Production Schedule: Assigned during training and will fall between the hours of operation. Must be flexible to work during hours of operation. Training is paid. - Training Duration: 7 Weeks & 2 Days in a Classroom and 2 Weeks & 2 Days Nesting. - You are not allowed to miss a day of training. Health benefits (medical, dental, and vision) are available on the 1st day of employment. Paid time off is accrued after 180 days of employment. Successfully learn and navigate 30-40 systems. Qualifications - Excellent communication skills. - Successfully complete customer service assessment & typing test. - Keyboarding and software proficiency. - Great problem-solving skills. - Ability to effectively multi-task. - High school diploma, GED, or college degree. - Ability to successfully complete a mandatory paid training program. - Successful completion of background check is required for this position. Requirements - Manage a steady volume of incoming calls from customers while navigating through multiple systems. - Ability to hardwire your work computer directly to your home modem via ethernet. - Must have a home internet connection with 25 Download and 10 Upload Speed. - Must have a quiet, distraction-free workspace. - Workspace must be clutter-free, free of distraction, and no one is allowed in the workspace during working hours. Benefits - Health insurance coverage. - Voluntary dental and vision programs. - Life and disability insurance. - Retirement savings plan. - Paid holidays. - Paid time off (PTO) or vacation and/or sick time.

Role Description Si tu recherches, un job étudiant ou, que tu souhaites compléter une activité ou, tout simplement un temps partielle et bien c’est possible ! Et en plus tu n’auras pas de déplacement. Même en télétravail tu pourras partager un vrai travail d’équipe. Ce poste te permet de te projeter dans ta vie professionnelle mais aussi dans ta vie personnelle ! - Poste 100% télétravail = pas de frais de déplacement !! - CDD à pourvoir dès maintenant jusqu'à fin Octobre 2026 - Amplitude de travail : du lundi au samedi de 9h00 à 18h00 - Temps de travail au choix : 35h, 37h30 ou 40h hebdo - Tickets restaurant, prestations du CSE - Fixe + Primes individuelles motivantes - Après une solide formation initiale, ton responsable t’accompagne au quotidien à distance. - Trouver des missions de garde d’enfant à nos nounous - Accompagner les nounous durant toute la durée de la garde - Fidéliser les nounous Qualifications - Tu es titulaire d’un bac +2, tu souhaites t’épanouir dans un poste gratifiant. - Une expérience commerciale est un plus dans ton parcours - Tu as un accès internet haut débit et les conditions appropriées pour le travail à distance. - Tu aimes le challenge et tu possèdes une aisance au téléphone. - Tu es autonome, digne de confiance et tu fais preuve d’initiative. - Tes qualités d’écoute, ton sourire et ton dynamisme te permettent de créer des échanges interactifs et chaleureux avec tes interlocuteurs. - Tu es très à l’aise avec les outils informatiques. Requirements - Rémunération entre 2133€ et 2333€ brut mensuel

• Gestire richieste dei clienti via telefono, e-mail e chat in italiano • Fornire assistenza chiara, empatica e professionale • Risolvere problemi tecnici o di account di base • Inoltrare i casi complessi ai reparti competenti • Mantenere registri accurati e organizzati nei sistemi CRM

• Respond to customer cases via Salesforce, using tools and guidance provided to maintain best practices. • Answer customer phone calls, capturing the conversation in a customer case • Complete customer-related tasks as directed, such as entering users into other AMA platforms beyond Salesforce • Collaborate with all AMA teams to help solve customer challenges • Help our members and customers with their inquiries about membership, events, publications, and issues. • Track cases for customers to ensure stellar service is received and that follow-ups are completed promptly. • Maintains membership data. Fixing any issues, updating customer information, and identifying duplicate accounts. • Provide excellent customer service to members and customers over the phone, email, or chat. • Help customers have an amazing experience when reaching out to us. • Ability to notice trends with issues so they can quickly be reported and addressed. • Completing other special projects as assigned.