• Planning, developing, and executing registration program operations • Lead on small, mid-size and/or large events (approximately 500-5,000+ attendees) and/or participate in larger programs as supporting team member • Manage pre-program and on-site registration process • Manage data management for specific role and responsibility within a team dynamic (depending on size of event) as needed • Responsible for all program reporting, ensuring the integrity and accuracy of data • Manage and support all customer service efforts (phone/email communication) • Constantly evaluate process and progress of assigned programs and recommend staffing and/or timeline adjustments • Manage and train registration desk staff onsite • Participate in site inspections (as needed) • Act as liaison between project team regarding all registration facets of a program • Support development of registration websites, forms and materials in conjunction with Operations, Air and Web Development/Platform • Ensure that all communication received from client is effectively disseminated to the project team as well as attendees • Primary contact with hotel CSM and/or Rooms Manager, and outside vendors (for air and registration specific needs and out-sourced air and registration services) • Manage room block through final billing/establish initial hotel contact • Manage internal weekly registration meetings • Participate in any aspect of on-site program production that may be requested • Train internal team for any custom process for specific program (ie; Passkey, 3rd party registration system, virtual, etc.)

• Manage and supervise the day to day operations of the registration process on specified projects • Administer project budgets on Registration-only projects • Lead the registration group and act as main point of contact for attendees, clients, hotels, and internal team managers • Ensure all facets of registration run flawlessly on-site • Communicate expertly with team members and make decisions for successful events • Oversee complete Registration process of programs for flawless delivery and service • Manage pre-program and on-site registration process • Manage data management within a team dynamic based on event size • Manage vendor relationships and approve registration collateral onsite • Train on-site registration desk staff on database and registration procedures

Role Description We are looking for a Build and Release Manager to support the planning and delivery of projects by coordinating activities, tracking progress, managing risks and dependencies, and maintaining accurate reporting. The role provides governance and administrative support, improves portfolio visibility, and enables project teams to focus on effective, timely delivery. - Partner with business stakeholders to analyse requirements and manage priorities - Act as the primary liaison between Portfolio Management, business stakeholders, and IT delivery teams - Own and maintain the central portfolio backlog and support prioritisation decisions - Manage budgets, resource allocation, and capacity planning - Provide regular portfolio and operational reporting - Align teams, manage dependencies, and support PMO governance activities - Administer portfolio tooling (e.g. Planview), including project initiation, resourcing, tracking, and closure - Plan and coordinate application releases with development teams, including scheduling, UAT, change management, and rollout support - Provide early life support activities following releases Qualifications - Bachelor's degree and 1 year related experience Requirements - Experience supporting IT projects that include both application development and operational/support elements - Working knowledge of project management practices, with a recognised qualification (e.g. PRINCE2 Foundation) or equivalent hands-on delivery experience - Familiarity with common software delivery lifecycles, including Agile and waterfall methodologies - Strong communication skills, with the ability to work effectively with technical teams and engage confidently with business and senior stakeholders - Well-organised and detail-focused, with the ability to coordinate multiple workstreams, priorities, and deadlines concurrently Benefits - Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days - Defined contribution pension scheme, which Gallagher will also contribute to - Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x - Income protection, we’ll cover up to 50% of your annual income, with options to top up - Health cash plan or Private medical insurance - Three fully paid volunteering days per year - Employee Stock Purchase plan, offering company shares at a discount - Share incentive plan, HMRC approved, tax effective, stock purchase plan - Critical illness cover - Discounted gym membership, with over 3,000 gyms nationally - Season ticket loan - Access to a discounted voucher portal to save money on your weekly shop or next big purchase - Emergency back-up family care - And many more…

• Accountable for the Medical Loss Ratio (MLR) compliance and reporting program across assigned lines of business, ensuring accurate calculation, strong governance and controls, and timely submission of federal and state filings. • Provides strategic and operational leadership for end-to-end MLR activities, including methodology oversight, documentation standards, audit readiness, rebate execution, and regulatory examinations. • Leads and develops a team, sets priorities and deliverables, and drives cross-functional alignment with Finance, Actuarial, Legal/Compliance, Government Affairs, and operational partners. • Serves as the escalation point for complex interpretation and judgment matters, proactively identifies and mitigates enterprise risk, and sponsors continuous improvement initiatives that strengthen data quality, consistency, and regulatory confidence. • Provides oversight of the MLR reporting calendar and delivery model for assigned lines of business; set expectations, assign work, and ensure filings to CMS and state regulators are accurate, complete, and submitted on time. • Provides oversight and final review of MLR methodology, assumptions, and classifications; ensure consistent application of federal and state requirements (e.g., ACA commercial markets, Medicare Advantage, Medicaid) and alignment with internal policy. • Leads cross-functional forums and working sessions with Finance, Actuarial, Legal/Compliance, Government Affairs, and operations to drive decisions, resolve issues, and ensure clear ownership of actions that impact MLR results and regulatory posture. • Designs, implements, and maintains MLR governance, internal controls, and documentation standards; approve key artifacts and ensure an audit-ready trail from data sources through final filing outputs. • Oversees MLR performance monitoring and threshold management; interprets drivers, evaluates emerging risk, and sponsors mitigation strategies and corrective action plans in partnership with business owners. • Has oversight of MLR rebate planning and execution, including governance over inputs, leadership approvals, and downstream communications to ensure compliance with federal and state requirements and timelines. • Establishes a risk-based monitoring and review plan; oversees deeper-dive analyses, internal audits, and control testing; ensures remediation is implemented, validated, and sustained. • Maintains awareness of legislative and regulatory changes impacting MLR; assess impact, advise leadership on options and risk, and lead implementation of required policy, process, and control updates. • Maintains oversight of MLR-related policies, procedures, and tools (or their enterprise alignment); set standards for accurate classification of claims, quality improvement activities, and administrative expenses, and resolve interpretation disputes. • Serves as the primary accountable leader for regulatory inquiries, audits, and examinations related to MLR; approve responses, ensure supporting documentation quality, and coordinate cross-functional participation. • Coaches and develops team members; provides consultation and training to stakeholders on MLR requirements, controls, and risk management expectations. • Provides executive-ready reporting and recommendations to senior leadership and governance committees on MLR compliance status, key risks, control effectiveness, and remediation progress. • Contributes process improvement and data governance initiatives (e.g., standardization, automation, reconciliations, evidence retention) to improve oversight, efficiency, and consistency across the MLR lifecycle. • Performs other duties as assigned. Complies with all policies and standards.