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Personal VIP Manager
Location
Poland + 1 moreAll locations: Poland | Ukraine
Posted
1 day ago
Salary
0
Seniority
Lead
No structured requirement data.
Job Description
Personal VIP Manager
Excellus BlueCross BlueShield
Role Description Твої майбутні задачі: - контроль VIP бази; - підтримка активності користувачів на проєктах; - повернення клієнтів з неактивності; - аналіз поведінки клієнтської бази, надання персоналізованої допомоги користувачам та формування позитивного досвіду на проєкті; - обробка вхідних та вихідних комунікацій відповідно до завдань та клієнтських запитів; - робота в кількох каналах комунікації: листи, месенджери, дзвінки. Qualifications - вільна англійська (як розмовна, так і письмова); - досвід роботи у сфері iGaming/Gambling; - вміння спілкуватися телефоном та в листах; - вміння зацікавити клієнта проєктами, цікаво підкреслювати позитивні сторони проєкту; - досвід роботи з запереченнями; - вміння розподіляти робочий час і вкладатися в встановлені терміни виконання; - бажання вивчати нові інструменти, працювати з ними та розвивати нові знання; - емпатійність та стресостійкість у складних кейсах; - можливість працювати за графіком 18:00 - 02:00 за Києвом (7 робочих годин + 1 година на перерву, стабільний графік з понеділка по п'ятницю без змін). Requirements - бажано, але не критично: вміння користуватися Excel; - досвід роботи з адмінкою SoftSwiss. Benefits - працюй там, де комфортно та безпечно – в офісах або віддалено; - офіційне оформлення в Україні або Польщі – підтримаємо у вирішенні бюрократичних питань та допоможемо з документами; - 20 робочих днів оплачуваної відпустки та лікарняних – ми за ворк-лайф беленс; - медичне страхування у топових клініках і покриття витрат на психолога на платформі Pleso; - Benefit cafe – щомісячно витрачай кошти на уподобання, хобі, спорт тощо; - івенти – бери участь у майстер-класах, відвідуй тімбілдинги та корпоративи; - навчання під будь-який запит – індивідуальний бюджет на курси, корпоративна англійська, воркшопи та онлайн-бібліотека.
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