Evolution Group

Role Description - Managing the Email and SMS customer service function, ensuring timely, accurate, and consistent handling of high-volume inbound customer requests. - Lead a structured discovery and improvement initiative to better understand customer behavior on Email and SMS. - Identify automation opportunities and support the design of appropriate operating and remuneration model for this service-led environment. Qualifications - Relevant tertiary diploma or degree or Certification in management. - 2+ Years customer service/collections operations experience. - Experience working with data, reports, and basic performance metrics. - Experience leading or supervising a customer service or operational team. - Strong analytical thinking and ability to identify patterns in large volumes of written customer interactions. - Comfortable working with data, reports, and basic performance metrics. - Ability to document processes and suggest practical improvements. - Interest in automation, AI, and process improvement (hands-on exposure advantageous, not required). - Strong written and verbal communication skills. - Good organizational and time management skills in a high-volume environment. - Ability to work collaboratively across multiple departments. - High attention to detail and commitment to service quality. Requirements - Mid-Level Work Level. - Permanent Job Type. - Market Related Salary. - EE Position: No. - Location: Work From Home.

Role Description - Vetting and conclusion of new Applications (HF & RPL) - Assist with POD / Courtesy calls to customers post disbursement - Assisting QA function with sampling / testing of customer interactions etc. Qualifications - Grade 12 or equivalent qualification - Certification in Financial Literacy / management preferred - At least 1 year experience in areas of functional responsibility as set out above Requirements - Technical skills and self-management ability relating to areas of functional accountability - Ability to work without direct / constant supervision - Telephone etiquette - Transcribe - Ability to engage telephonically in conversation / listening to recordings while data capturing - Attention to detail - Data capturing speed and accuracy - Multilingual (Read / write / speak) Benefits - Market Related Salary Company Description - Work From Home

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description - Provide direct oversight of escalated queries and complaints - Collate responses to regulatory bodies - Identify areas of high risk through evaluation of all queries logged and resolved - Minimise the volume of risk-related queries - Maintain and update accurate records of all risk-related queries - Liaise with stakeholders and departments to resolve risk management issues - Implement controls, procedures, and reports as requested by senior management - Perform other functions and tasks as requested by management, ensuring alignment with company goals and risk management strategies - Ensure all regulatory queries such as credit balance, prescription, and balance disputes are dealt with in accordance with relevant legislation, irrespective of the department where the query is managed Qualifications - Minimum qualification: Matric - A tertiary qualification in Legal, Compliance, or Risk Management is advantageous - Understanding of key regulatory frameworks, such as the National Credit Act and Consumer Protection Act - Minimum of 3 years in a supervisory experience in an operational function - Experience working within a risk, compliance, or legal environment - Strong attention to detail and analytical thinking - Ability to work independently with minimal supervision - Excellent communication and problem-solving skills - High level of EQ and ability to negotiate using persuasion skills - High proficiency in MS Word, MS Excel, MS Outlook, and risk management systems Requirements - Minimum qualification: Matric - A tertiary qualification in Legal, Compliance, or Risk Management is advantageous - Understanding of key regulatory frameworks, such as the National Credit Act and Consumer Protection Act - Minimum of 3 years in a supervisory experience in an operational function - Experience working within a risk, compliance, or legal environment - Strong attention to detail and analytical thinking - Ability to work independently with minimal supervision - Excellent communication and problem-solving skills - High level of EQ and ability to negotiate using persuasion skills - High proficiency in MS Word, MS Excel, MS Outlook, and risk management systems Benefits - Market Related Salary - Work From Home

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Ensure the comprehensive training and development of Evolution Finance Credit Champions, customer service representatives, and debt collection/recovery agents through both in-person and virtual training sessions. This includes designing and delivering engaging and effective training programs that enhance the skills and knowledge of trainees, enabling them to perform their roles proficiently and contribute to the company's success. - Collaborate closely with Evolution Finance Management, Sales Managers, and Merchants to ensure that the training programs are aligned with the company's business objectives and operational needs. - Continuously assess and improve training content to meet evolving industry standards and business requirements, thereby supporting the overall strategic goals of the organization. Qualifications - Senior Certificate; a tertiary qualification would be advantageous. - ETDP Certificate or Diploma is essential. - Certification in L&D practices is advantageous. - Minimum 3 years experience as a trainer in the microlending, sales, customer service, debt collection or financial services industry. - Minimum 3 years experience and proficiency working with e-learning authoring tools. - Minimum 3 years experience and proficiency working with training assessment and evaluation processes. - Minimum 3 years experience and proficiency working with Learning Management Systems and Platforms. - Knowledge of relevant Financial Services laws and regulations is advantageous. - Ability to travel frequently and work in various environments; extended hours may be required, including evenings and weekends. Requirements - Skilled work level. - Permanent job type. - Market related salary. - EE position. - Work from home location.