Job Closed

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Evolution Group logo
Evolution Group

Work From Home

Digital Processing Supervisor

Location

United States + 1 moreAll locations: United States | Canada

Posted

83 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Digital Processing Supervisor

Evolution Group

Role Description - Managing the Email and SMS customer service function, ensuring timely, accurate, and consistent handling of high-volume inbound customer requests. - Lead a structured discovery and improvement initiative to better understand customer behavior on Email and SMS. - Identify automation opportunities and support the design of appropriate operating and remuneration model for this service-led environment. Qualifications - Relevant tertiary diploma or degree or Certification in management. - 2+ Years customer service/collections operations experience. - Experience working with data, reports, and basic performance metrics. - Experience leading or supervising a customer service or operational team. - Strong analytical thinking and ability to identify patterns in large volumes of written customer interactions. - Comfortable working with data, reports, and basic performance metrics. - Ability to document processes and suggest practical improvements. - Interest in automation, AI, and process improvement (hands-on exposure advantageous, not required). - Strong written and verbal communication skills. - Good organizational and time management skills in a high-volume environment. - Ability to work collaboratively across multiple departments. - High attention to detail and commitment to service quality. Requirements - Mid-Level Work Level. - Permanent Job Type. - Market Related Salary. - EE Position: No. - Location: Work From Home.

Job Requirements

  • Relevant tertiary diploma or degree or Certification in management.
  • 2+ Years customer service/collections operations experience.
  • Experience working with data, reports, and basic performance metrics.
  • Experience leading or supervising a customer service or operational team.
  • Strong analytical thinking and ability to identify patterns in large volumes of written customer interactions.
  • Comfortable working with data, reports, and basic performance metrics.
  • Ability to document processes and suggest practical improvements.
  • Interest in automation, AI, and process improvement (hands-on exposure advantageous, not required).
  • Strong written and verbal communication skills.
  • Good organizational and time management skills in a high-volume environment.
  • Ability to work collaboratively across multiple departments.
  • High attention to detail and commitment to service quality.
  • Mid-Level Work Level.
  • Permanent Job Type.
  • Market Related Salary.
  • EE Position: No.
  • Location: Work From Home.

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