Partner Success Manager Location: San Francisco, CA United States Job Description: Building at Check At Check, we make paying people simple. In doing that, we're not just building our own business- we're building payroll businesses together with every one of our partners. As the inventors of embedded payroll, we're redefining how people get paid and making it easier for payroll businesses to launch, grow, and thrive. Check out the full story | Tune in. Check is far more than just API infrastructure. We're a springboard for building and scaling payroll businesses. Our Team Payroll is broken. Come fix it alongside a team that's as passionate as you are! At Check, you'll use creative problem-solving, critical thinking, and grit to impact every business we build. We view problems to solve and jobs to be done as opportunities to contribute to the solution; we ignore conventional role boundaries in favor of the unique strengths and value each builder brings to our team and to our mission. Join us if you're ready to roll up your sleeves and redefine payroll. Let's simplify the complex, make a real impact, and create a better future for businesses of every size. Check is looking for it's next Partner Success Manager. This is a high visibility and strategic role where you'll serve as General Manager for a portfolio of 5-10 high priority partners. You'll manage these partners by establishing and maintaining a communication cadence with your portfolio, and provide proactive reporting on their status internally. We expect our team to roll up their sleeves and execute with a high degree of autonomy, sharing information and knowledge early and often with peers and stakeholders. You will work closely with cross-functional internal and external teams, including Sales, R&D, Marketing, Enablement, Product and others. Together, you'll identify trends, risks, and opportunities, and execute on targets with determination and precision. Candidates ideal for this role are tenacious, goal-oriented, and experienced with building detailed strategic plans with Partners/customers. You must have a knack for ruthless prioritization, and comfort operating in technical and commercially complex environments. In this role, you will: - Earn the trust of our Partners and build in-depth relationships by maintaining a complete understanding of their business goals and objectives across various stakeholders - Consult on our Partners' payroll business by investigating the root cause of blockers, outlining and selling Partners on the appropriate strategies to unblock inefficiencies and revenue, and creating strategic execution plans while acting as a trusted advisor to ensure every Partner is leveraging the full value of Check - Execute all phases of the post-sales Partner lifecycle, including launch, milestone setting and renewal negotiations - Outline mutual success metrics/KPIs with our Partners that align their and Check's revenue/growth goals - Develop, execute, and maintain a communication cadence with your portfolio of Partners - Inform cross-functional counterparts on focus areas relative to Partner needs and pain points - Partner with cross-functional teams to build appropriate communication plans including but not limited to releases, roadmap updates, compliance updates, and incident management - Introduce and implement new products and features to your Partners, evaluate their success, and navigate feedback channels with them and Check's Product team Many backgrounds could fit this role, but ideal candidates will have most or all of the following: - Bachelor's degree or equivalent, in a related field - 5+ years of relevant work experience, including: - Experience in the SaaS space - experience in the fintech or payroll space a plus - Strategic growth or consulting experience - Post-sales partner/account management or existing account growth experience - Demonstrated success owning a portfolio of customer or partner relationships with complex technical/product needs - Familiarity with AI tools and curiosity about how they can improve partner workflows - Empathy and genuine care for partners - you view their success as your own - You run toward hard problems, prioritize truth over consensus, and are energized by operating in technically and commercially complex environments - Ability to navigate the political landscape of our enterprise partner organizations, and to develop and expand meaningful relationships - Excellent written and verbal communication skills - including the ability to communicate complex ideas concisely in live partner calls, escalation conversations, and executive settings - Flexibility, ability to adapt and learn quickly, and to capably balance multiple priorities and projects (internally and externally) in a fast-paced environment - Fluency or familiarity with Check's primary software applications i.e. Zendesk, Google Workspace, Notion, etc. - Strong documentation muscle - you default to written record as a regular practice and maintain clean notes in tools like CRMs - Enthusiasm for planning, adjusting, executing, winning, and celebrating as a team - Ability to travel as required, up to 25% of the time during busy periods, including to Check's annual company retreat in Mexico each spring What we offer: For full-time employees, Check offers company-sponsored medical, dental, vision, short-term/long-term disability, and basic life insurance coverage, effective on their first day of work. We also provide stock options, flexible PTO and sick leave, up to 16 weeks of fully paid parental leave for all new parents, flexible return-to-work, 9 annual holidays, a 401k retirement plan, and a $100 monthly stipend for home internet and mobile phone expenses. The actual annual salary for this role is dependent on each candidate's experience, qualifications, and work location. - In NYC, SF, LA or Seattle, the expected base salary range is between $168,500 and $185,350, with a variable performance-based compensation target between $42,000 and $46,200 (total on-target cash compensation between $210,500 and $231,550). - For all other locations, the expected base salary range is between $143,000 and $157,300, with a variable performance-based compensation target between $36,000 and $39,600 (total on-target cash compensation between $179,000 and $196,900). We accept applications on an ongoing basis with no specified deadline. Travel and Office Policy This role can be remote, hybrid, or based in one of our offices in New York City or San Francisco. The Check team is distributed across the US! While we welcome remote work, personal time is valuable and important. We offer ample opportunities and encourage employees to attend team offsites, events, and hackathons a couple of times a year! All employees must be willing to attend our annual 3-day company offsite in the spring. For our in-office and hybrid employees, our offices are open all week. We provide meals on Tuesdays and Thursdays and the team hosts regular happy hours, game nights, etc. Remote work at Check requires the ability to perform all responsibilities without distraction or disruption, while maintaining quality, effective communication, and productivity. Check is proud to be an Equal Opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, provided they are consistent with applicable federal, state, and local laws. Check is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. Check participates in E-Verify and will provide the federal government with Form I-9 information from all new employees to confirm that they are authorized to work in the U.S. Check does not use E-Verify to pre-screen applicants.

Title: Agent Success Associate Location: Denver United States Job Description: About Orchard Orchard's mission is to make home buying and selling, stress free, fair and simple. For the average American, the home purchase and sale process takes months, creates anxiety, and is filled with uncertainty and hassle. Orchard has reimagined the end-to-end experience of buying and selling, from innovative home search tools to find the perfect home to the ability to buy a new home before selling your current one. Orchard customers manage the entire experience through a personalized online dashboard, while also getting the support of best-in-class Orchard real estate agents. Headquartered in New York City with teammates across the US, Orchard has 150+ full time employees and 600+ real estate agents. We have financing from top-tier investors including Revolution Growth, Firstmark, Accomplice, Navitas and Juxtapose, who have also backed the likes of Pinterest, AirBnb, Shopify and Sweetgreen. We're proud to have been recognized by Crain's, Inc. 5000, Glassdoor, Parity.org and Built In on their lists of best places to work. About the Role At Orchard, Agent Success Associates play a crucial role in ensuring the success of our agents. We are dedicated to supporting both current agents and new recruits through effective onboarding and ongoing assistance. Our dynamic team collaborates with Training and Product teams to manage systems and processes aimed at achieving agent excellence. This is a full-time remote position reporting to the Senior Manager of Transaction Operations. The role requires a strong commitment to customer service and availability to work Central Time hours from 8:00 AM-5:00 PM CST, including one Saturday per month. The pay range for this position in Denver is $60,000-65,000/year. The actual base pay offered may vary within the range provided depending on job-related knowledge, skills, and experience. Equity and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position offered.  What You'll Do Here: - Monitor and manage Agent Workflow requests by updating Orchard systems and escalating issues to cross-functional teams. - Oversee questions and requests on various Slack channels, ensuring prompt and effective responses. - Assess agent readiness by facilitating Listing presentation tests and delivering constructive feedback. - Set up agents in multiple systems and track their compliance to qualify for leads. - Assisting onboarding agents with their first 4 leads - Monitoring and managing Orchard's social media accounts - Facilitate pre-onboarding communications - Provide 1:1 support to onboarding agents, assisting them with technological issues and general inquiries. We'd Love to Hear from you if you Have: - 2-3 years of relevant work experience in operations or support - Proficient in Click up, Slack and a CRM tool (preferably Follow Up Boss) - Excellent communication and collaboration skills - Ability to multitask and prioritize effectively in a fast-paced environment. - Professional demeanor and ability to foster positive interactions with internal and external stakeholders. Orchard is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable law.

• Design and maintain a B2C lead scoring model in HubSpot to prioritize high-intent leads across a high monthly contact volume • Segment and continuously enrich the CRM database, including deduplication, data hygiene, and contact lifecycle staging • Track and optimize Customer Acquisition Cost (CAC) by source, flagging underperforming channels and surfacing insights to the Marketing and Sales teams • Build and manage lifecycle email workflows covering activation (post-lead), conversion (deposit → program fee), and retention (post-booking through to post-trip) • Own the editorial calendar for newsletters and one-off campaigns, ensuring messaging is on-brand, audience-segmented, and results-oriented • Continuously A/B test subject lines, copy, CTAs, and send-time to improve open rates, click-through rates, and downstream conversion • Build and manage automated push notification flows for key lifecycle moments, including welcome journeys, booking milestones, payment reminders, and community prompts • Sync CRM audience segments with paid ad platforms (Meta and Google) to run remarketing campaigns targeting high-score leads • Ensure all CRM data is accurately tracked from source, including UTM parameters, lead origin, funnel stage, and revenue attribution • Maintain full compliance with GDPR, LGPD, and other applicable data privacy regulations across all channels and automations • Produce weekly and monthly performance reports on key lifecycle metrics such as activation rate, deposit-to-program-fee conversion, cancellation rate, and CAC by source

Role Description As an Enterprise Customer Success Manager, you will own the post-sale relationship for a portfolio of Syndigo’s largest and most valued customers. You will act as a trusted advisor to executive stakeholders, driving measurable business outcomes, product adoption, retention, and expansion across complex, multi-threaded enterprise accounts. You will manage a book of business of approximately 15–18 enterprise customers, fostering strong partnerships through a deep understanding of each customer’s business objectives, priorities, and challenges. HOW WE’LL BE WINNING TOGETHER DAY TO DAY - Customer Value & Outcomes - Own the end-to-end success of assigned enterprise accounts following implementation. - Establish, document, and track customer goals, success metrics, and ROI realization plans. - Lead recurring executive-level conversations focused on value delivered, business impact, and strategic alignment. - Relationship Management - Build and maintain trusted relationships with senior customer stakeholders (Director, VP, C-level). - Serve as the primary point of contact and escalation owner for assigned accounts, internally and externally. - Lead structured performance reviews (including QBRs) that highlight outcomes, insights, risks, and next steps while driving ongoing discovery. - Adoption & Retention - Drive deep product adoption across customer teams and use cases. - Identify adoption barriers, limitations, and risks, and partner with customers to remove roadblocks. - Document risk within ChurnZero and proactively develop and execute mitigation and success plans with internal stakeholders. - Collaborate with Commercial Sales and CSM Leadership to support customer renewals through insights and strategic guidance. - Growth & Expansion - Identify expansion opportunities through value discovery and product alignment, creating qualified lead pass opportunities for Sales. - Partner with Account Executives to support upsell and cross-sell initiatives. - Advocacy - Identify, develop, and nurture customer advocates within your book of business. - Proactively identify advocacy risk and develop mitigation strategies to preserve long-term relationships. - Partner with internal teams to secure customer referrals, testimonials, and event speakers. - Cross-Functional Leadership - Serve as the voice of the customer internally, influencing Product, Support, and Services. - Coordinate internal resources to deliver a seamless, high-quality enterprise customer experience. Qualifications - 2-4 years of experience in a customer success role with demonstrated success in client relationship management in SaaS. - Experience managing a book of business in the $2–$3M ARR range. - ChurnZero experience is a plus. - Knowledge of the CPG industry is strongly preferred. - High degree of comfort with technology, particularly databases and syndicated data. - Strong presentation skills with the ability to communicate value and insights to professional and executive audiences. - Ability to work independently and make decisions across a wide range of complexity. - Proven ability to troubleshoot and resolve customer challenges. - Demonstrated success working with both large, complex enterprises and mid-sized organizations. Requirements - Your individual compensation within the budgeted salary range is determined based on your skills, education, experience, and internal equity. - This position is commission eligible. Benefits - For full-time U.S. based employees, we offer competitive health insurance benefits. - PTO and volunteer time off. - Employer-paid short- and long-term disability. - Parental and adoption leave. - 401(k) and tuition reimbursement. Company Description Syndigo powers the continual flow of data and content throughout the entire commerce ecosystem—accelerating delivery of accurate and compelling information that increases sales on every shelf. We are the recognized leader in software and services for the management of master data, product information, digital assets, and content syndication and analytics across various industries. Syndigo serves the industry’s largest two-sided network, connecting more than 50,000 global users across 12,000+ global brands with more than 1,750 global retailers. Diversity is woven into our fabric at Syndigo and it’s how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful!