EQL Tech (sales & engineering talent)

• Own a portfolio of enterprise SaaS accounts - clear visibility of customer goals, commitments, adoption, risks, and next steps • Lead weekly check-ins and QBR-style reviews; coordinate responsive support between meetings • Onboard new customers and expanded user groups so WaterOne.AI becomes embedded in their working processes • Drive customer retention, renewals, and expansion revenue; contribute to sales conversations, pilot design, and success criteria • Deliver focused research and advisory projects that sharpen customers' go-to-market decisions • Use AI tools (Claude, ChatGPT, and similar) to build, test, and refine workflows through natural-language instructions - traditional coding experience is not required • Build the customer success operating system: account plans, customer health tracking, onboarding standards, renewal processes, and a repeatable playbook Role mix: about 50% customer success and consulting, 25% AI workflow development, 15% renewals, expansion and sales support, 10% building the function. Your first 90 days • Build a strong understanding of the platform, customer base, data, and operating model • Take ownership of the existing portfolio and weekly engagement rhythm • Improve onboarding, action tracking, and renewal visibility • Identify practical wins in customer research, reporting, and AI-enabled workflows • Deliver an initial customer success playbook and recommendations for scaling the function.

• Reposition the website messaging so it says what the company does and why it matters. • Build the founders' LinkedIn presence into a credible, consistent channel. • Establish the social cadence and voice for the company. • Prepare press and partner-facing materials so they're ready to go the moment the seed round and partnership news land. • Leave behind a playbook the team can run once the engagement ends.

• Engage leading experts, practitioners, funders, and institutions across biosecurity, biodefense, AI safety, global health security, and biotechnology • Identify gaps, weaknesses, or missing priorities • Produce a final, yet living, endorsed version of the plan that reflects broad community input • Translate the plan into an operational roadmap with milestones, metrics, owners, and funding requirements • Define and refine those milestones, metrics, and funding needs • Identify critical gaps where no credible executor currently exists • Establish a quarterly system to track progress across the plan • Mobilize funding for the Action Plan, including helping organizations secure resources to hit plan milestones • Maintain a current view of where funding is flowing and where it's most needed • Support organizations and initiatives seeking funding for plan-relevant work • Help funders evaluate opportunities with rigor, urgency, and technical judgment • Establish a quarterly review process for tracking progress against plan milestones • Prepare concise progress reports for funders, partners, and relevant stakeholders • Identify where execution is stalled and recommend interventions • Convene the right people around specific bottlenecks, not just broad discussions

• Manage and grow 6–8 senior leaders as a true manager-of-managers — coaching them, raising their leadership capability, and holding a high performance bar with empathy. • Build a high-trust, high-energy culture that pairs rigor and urgency with the morale and momentum demanding work requires. • Own execution across Blueprint's programs, including flagship initiatives like Project AIR, translating the North Star into ambitious, measurable goals. • Make and own hard calls — weighing trade-offs, flagging risks early, and driving work across the finish line. • Lead communications strategy, ensuring Blueprint's work reaches funders, partners, policymakers, and the public with clarity and impact. • Steward the government affairs function, sustaining the policy momentum influencing pandemic-preparedness funding and deployment. • Extend the Executive Director's capacity, representing Blueprint externally with funding partners, research institutions, and government stakeholders.

• Commercial Expansion & Upsell Hunting (50%): Monetise Grassroots Love, Own the Net Revenue Retention (NRR) Quota, Execute Strategic Cross-Sells. • High-Impact Customer Success & Training (50%): Drive Platform Obsession, Prevent Churn with Data, Frontline Support & Asset Creation.

• AI-Assisted Content Engine: Produce high-quality, AI-assisted content that drives organic traffic. You will act as a high-volume prompt engineer, generating, fact-checking, and refining up to 20 articles a day using tools like Claude. • AEO & SEO: Ensure the content is optimized not just for Google (SEO), but for AI Engines (AEO) to put our client in front of the right audience. • Outbound Sales & Hustle: Run cold outreach campaigns -- email, LinkedIn, and beyond -- to identify and engage prospective clients in the education sector. • Pipeline Management: Qualify inbound and outbound leads, gather the right information, and pass sales-ready opportunities to senior team members. • Adapt & Scale: Take on whatever else needs doing, within reason. This is a startup. The above list will grow.

• lead the execution of our UK Residency program • manage operational foundations needed for UK presence • deepen partnerships with ARIA and build relationships with funding agencies • represent Convergent across UK policy and science circles • serve as a voting board member on multiple UK-based FROs • work with leadership to refine the UK expansion roadmap

• Automation & Systems Engineering: Own all automations built in n8n and related tooling. You will build new automations that remove manual work across sales, onboarding, finance, and reporting. • CRM Architecture: Take total ownership of the HubSpot CRM architecture, data model, and lifecycle logic. • Data Hygiene: Maintain strict data accuracy across HubSpot, Stripe, and internal tools to ensure clean handoffs between marketing, sales, success, and finance. • GTM & Outbound Enablement: Build AI-driven pipeline generation systems, including enrichment, sequencing, and routing to surface high-intent accounts and renewal risks. • Tech Stack Mastery: Act as the internal owner of systems decisions, reducing tool sprawl while increasing leverage per system.

• Manage a portfolio of mid-market professional services and compliance clients, serving as their primary point of contact and trusted advisor. • Own renewal cycles and identify upsell and cross-sell opportunities within your book of business. • Conduct regular business reviews to surface evolving workflow and compliance challenges, aligning our SaaS solutions to clients' changing needs. • Maintain and deepen relationships across stakeholder layers including Managing Partners, IT/Security leads, and Finance Directors. • Maintain accurate account records and renewal forecasts in CRM using a structured methodology (e.g., MEDDICC).

• Lead a transformative effort to decentralize clinical trial access • Develop and execute strategies that empower health systems, community organizations, and patients • Design and implement strategies to increase clinical trial accessibility • Collaborate with health systems, patient advocacy groups, and research institutions • Facilitate integration of community engagement methodologies into clinical trial planning • Advocate for policy changes at local, state, and federal levels • Monitor and evaluate initiative progress