• Provide strategic leadership for IT infrastructure across cloud, on-premise, and hybrid environments. • Oversee infrastructure operations, cloud platforms, networks, data centers, and security. • Develop and manage high-performing technical teams. • Lead infrastructure modernization, cloud transformation, and disaster recovery initiatives. • Establish infrastructure standards, governance, and technology roadmaps. • Manage budgets, vendor relationships, and contract negotiations. • Ensure compliance with regulatory, legal, and corporate requirements.

• Own day-to-day optimization, testing, and experience QA of core digital experiences. • Ensure experiences are functioning as intended and aligned to UX standards. • Define and drive A/B testing and experimentation opportunities. • Lead the optimization of end-to-end user journeys across web, CRM, and enrollment touchpoints. • Identify and address journey-level friction points and gaps.

Role Description The Director, Experience & Payments serves as a trusted advisor within Cornerstone Advisors' Experience & Payments practice, partnering with banks and credit unions to shape and execute strategies across retail and commercial digital banking, contact center operations, branch transformation, and end-to-end customer and member experience. This client-facing leadership role combines deep operational banking expertise with strategic consulting capabilities to help drive measurable outcomes, including improved service delivery, enhanced operational performance, modernized technology ecosystems, and stronger customer engagement. The Director leads consulting engagements, facilitates executive-level discussions, develops actionable recommendations, and contributes to business development efforts, while helping to advance the growth of the Experience & Payments capability. Key Responsibilities - Lead and deliver strategic consulting engagements focused on retail and commercial digital banking, contact center operations, branch strategy, and customer/member experience. - Assess current-state operating models, technology environments, and service delivery capabilities for banks and credit unions. - Develop strategic roadmaps that align people, processes, technology, and business objectives. - Advise clients on digital banking transformation initiatives, including online banking, mobile banking, digital onboarding, treasury management, and self-service capabilities. - Lead vendor evaluation, selection, and RFP processes for digital banking platforms, contact center solutions, CRM systems, and related technologies. - Facilitate executive workshops, strategic planning sessions, governance meetings, and client roundtables. - Analyze operational, financial, and experience data to identify opportunities for process improvement and operational efficiencies. - Leverage Cornerstone's proprietary research, benchmarking, and industry intelligence to develop actionable client recommendations. - Develop and deliver executive-level presentations, strategic assessments, and client deliverables. - Contribute to business development efforts, including proposal development, client relationship expansion, conference presentations, and thought leadership initiatives. - Collaborate across Cornerstone practice areas to deliver integrated, cross-functional consulting solutions. - Maintain deep knowledge of emerging banking technologies, payments trends, fintech innovation, and evolving customer experience expectations. Qualifications - Strong knowledge of retail banking, treasury management, commercial digital banking, contact center operations, and branch network management. - Understanding of digital transformation strategies within community banks and credit unions. - Knowledge of customer experience design, omnichannel delivery, and operational excellence methodologies. - Familiarity with digital banking platforms, contact center technologies, CRM solutions, and branch technologies. - Ability to translate complex operational challenges into practical strategic recommendations. - Strong project leadership, facilitation, presentation, and executive communication skills. - Ability to build trusted advisor relationships with senior banking executives. Requirements - Bachelor’s degree in business, Finance, Information Systems, Management, or a related field. - Minimum of 7 years of progressive leadership experience within a bank, credit union, fintech, or financial services consulting organization. - Demonstrated leadership experience in one or more of the following: - Retail Banking - Treasury Management - Commercial Digital Banking - Digital Banking Strategy - Contact Center Operations - Branch Operations or Branch Strategy - Customer or Member Experience - Experience leading strategic initiatives, technology implementations, operational improvement programs, or digital transformation efforts. - Strong proficiency with Microsoft Office applications, particularly Excel and PowerPoint. Benefits - Highly competitive salaries - Outstanding benefits including Medical, Dental, Vision, HSA, 401k, Profit sharing, Life Insurance, Parental Leave, PTO, and EAP Work Environment / Travel Requirements - Approximately 30–50% travel, depending on client engagements and business needs. - Prolonged periods of sitting and working at a computer. - Ability to communicate effectively in virtual and in-person environments. - Ability to travel independently and transport standard business equipment. EEO Statement Cornerstone Advisors provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, our firm complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

• responsible for the day-to-day leadership and delivery management of the NBA platform's software engineering pods • manage a multifunctional organization of leads and contractor resources across the platform's full stack • keep teams unblocked, contractors accountable, and delivery on track • involved in all stages of software development, including front-end development, back-end development, database integrations, network and hosting management, user interface, user experience, and back-end server management • maintain visibility across all active pods and workstreams • identify blockers, dependencies, and risks before they become delivery problems • set and enforce consistent engineering practices • serve as the integration point across software teams • translate delivery status, risks, and tradeoffs into clear updates for leadership • partner with the Director on contractor sourcing and staff augmentation decisions • manage relationships with software delivery contractors and external development partners