Role Description Onebeat is looking for a hands-on Customer Success Team Leader to lead our LATAM CS team. This is an independent contractor engagement — you will work on an invoicing basis with no employer-employee relationship. We prefer candidates based in Colombia or Mexico, but will consider strong profiles from other countries in the region. This is not a pure management role. We are looking for someone who still loves working directly with customers — someone who leads by example, runs their own projects, and brings both strategic thinking and operational depth. If you've moved fully into people management and stepped away from customer-facing work, this is probably not the right fit. You will lead the LATAM CS team while personally owning strategic accounts and complex delivery projects. You'll report to senior leadership and play a key role in building scalable processes across the region. What You Will Do - Team Leadership - Lead, mentor, and develop the LATAM Customer Success team - Set team KPIs and ensure continuous improvement in customer outcomes - Foster a collaborative, customer-centric, and results-oriented team culture - Recruit and onboard new team members as the team scales - Hands-On Customer Work - Personally own and manage a portfolio of strategic accounts - Lead complex onboarding and implementation projects end-to-end - Run QBRs, executive business reviews, and strategic sessions with key stakeholders - Drive change management processes and demonstrate clear ROI to customers - Cross-Functional Collaboration - Partner with Product, Sales, Support, and Engineering to deliver seamless customer experiences - Surface customer feedback to influence product roadmap and business strategy - Collaborate with Sales to identify upsell and expansion opportunities - Reporting & Visibility - Monitor team performance and customer health, providing regular reports to leadership - Use data insights to identify trends and improve CS initiatives across the region Qualifications - 5+ years in Customer Success or Project Management in a SaaS environment, with at least 2 years in a team lead or senior individual contributor role - Proven ability to manage complex, multi-stakeholder implementation projects — not just account management - Deep understanding of the retail world: inventory management, supply chain, demand forecasting, or merchandising planning - Background in consulting or prior experience as an ERP/software implementer strongly preferred - Industrial Engineering degree or equivalent — comfort with data, processes, and systems - Spanish — native or mother-tongue level - English — fluent (written and spoken) - Strong analytical skills; Excel proficiency required - Excellent communication, leadership, and stakeholder management skills Requirements - Experience in Retail Fashion or Inventory Management platforms (nice to have) - Background in Fintech or SaaS (relevant if retail experience is limited) - Demonstrated ability to build and scale CS processes from the ground up (nice to have) Engagement Terms - Contract type: Independent contractor (freelance / invoicing basis) - No employer-employee relationship — contractor is responsible for own taxes and filings - Location: Remote, based in Colombia or Mexico (other LATAM countries considered) - Travel: Occasional travel to customer sites required

• Own a portfolio of strategic enterprise accounts with global complexity. • Lead executive business reviews and strategic planning aligned to customer outcomes. • Drive adoption and maturity of Jamf solutions across large-scale deployments. • Own renewal cycle for CS-owned strategic accounts, including forecasting, negotiation, and closure. • Partner with Sales and Technical counterparts to identify growth opportunities and execute expansion strategies. • Act as a thought leader, influencing Jamf’s product roadmap and success programs. • Travel between 20% - 40% to attend events specific to your role including international travel.

Role Description Join a rapidly growing team at a global growth agency. We partner with fast-growing international businesses to deliver impactful digital strategies, world-class websites, and high-converting sales solutions. Our collaborative, fast-paced environment values initiative and innovation. You’ll work with talented professionals across design, development, operations, and sales—all focused on helping clients expand and succeed in competitive markets. - Serve as the main point of contact for clients. - Coordinate project delivery and ensure client satisfaction. - Translate client goals into actionable strategies. - Collaborate with design, development, and operations teams to execute campaigns and projects smoothly. - Identify and pursue new business opportunities with a sharp eye for detail. - Manage leads and prospects efficiently to drive growth. Qualifications - Bachelor’s degree in a relevant field. - Minimum of 2 years’ experience with a proven record in sales and client communications. - Solid experience in account management, sales, and project management. - Experience with CRM systems, especially HubSpot. - Comfortable working with cross-department teams, including design, development, and operations. - Understanding of revenue operations (RevOps). - Comfortable with video conferencing for client support and sales presentations. - Strong communication and relationship-building skills. - Highly organized, proactive, and detail-oriented. - Ability to manage multiple clients and projects at once. - Digital marketing or agency background is a strong plus. Benefits - Competitive salary DOE ranging from USD550 - USD1000 (PHP 31.000 - 60.000). - Health insurance. - Paid time off, including flexible holidays and sick leaves. - Opportunities for professional growth, certifications, and upskilling. - Supportive and collaborative remote work culture. Company Description

Role Description You will be the "glue" that holds our agency together. While our leadership focuses on vision and strategy, you will own the execution. You will oversee project delivery, manage client relationships to prevent churn, and ensure our internal operations (running on EOS®) are flawless. If you love turning chaos into order and ensuring nothing slips through the cracks, this role is for you. Salary: IDR5.000.000 - IDR10.000.000/month DOE What You Will Do - Client Success & Retention - Zero Churn: Serve as the primary point of stability for key clients. Your goal is to ensure they feel valued and heard, preventing cancellations before they happen. - Crisis Management: De-escalate issues when deliverables miss the mark. You are the "cool head" who steps in to fix the relationship while the PM fixes the project. - Strategic Communication: Draft clear, professional updates. You aren't just forwarding status reports; you are interpreting them to show value to the client. - Account Growth & Sales - Pipeline Acceleration: Actively manage prospects in our CRM, moving them up the conversion ladder from initial interest to contract. - Quarterly Deal Goals: You will own a revenue target. This includes upselling existing clients (expansion) and converting warm leads into new retainers. - CRM Management: Keep our HubSpot CRM spotless. You will log communications, update deal stages, and ensure our sales data is accurate for reporting. - Operational Excellence (The Glue) - Project Oversight: While you won't manage every task (our PM does that), you will monitor high-level project health to ensure it matches the promise you sold the client. - Process Improvement: Identify bottlenecks in our delivery or sales process and implement fixes to make the agency run faster. Qualifications - 2+ Years of Agency Experience: You have worked in a digital marketing agency, software house, or consultancy. You understand the pace of client work. - Project Management Expertise: You are proficient with PM tools (e.g., ClickUp, Asana, Monday.com) and can manage complex timelines without micromanagement. - Impeccable English: You have native or near-native written and spoken English. You can write nuanced emails to C-level clients without needing an editor. - Commercial Mindset: You are comfortable carrying a revenue target. You view "Operations" not just as cost management, but as a revenue driver. - Client-Facing Confidence: You are comfortable jumping on calls, managing expectations, and de-escalating issues when necessary. Good to Have (Bonus Points) - HubSpot Experience: You hold HubSpot certifications or have managed a HubSpot portal previously. - EOS® Knowledge: You are familiar with the Entrepreneurial Operating System. You know what a "Level 10" meeting is and understand the concept of an "Integrator." - "Rocket Fuel" Reader: You have read the book Rocket Fuel or Traction and truly understand the Visionary/Integrator dynamic. - Technical Background: While you don't need to code, understanding the basics of web development, automation, or CRM architecture is a massive plus. - Remote Work Veteran: You have a dedicated workspace and established habits for staying productive in a remote environment. Benefits - Work with a high-performance team that values clarity and results. - Opportunity to truly own the "engine room" of a growing agency. - Remote work environment. - Health insurance. - World-class certifications to level up. - PTO and paid sick leave.