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Lead IT Service Delivery – Provisioning
Location
United States
Posted
2 days ago
Salary
0
Seniority
Senior
Job Description
Lead IT Service Delivery – Provisioning
Engio
• Employ advanced, proactive risk management skills to "look around the corner" and identify systemic or complex delivery challenges, implementing preventative measures across the delivery methodology. • Drive continuous improvement by aligning the delivery methodology with ITIL framework best practices. • Mentor junior staff on advanced process execution and governance. • Take responsibility for expert resource forecasting, capacity planning, and reporting on team workload/utilization to senior management to optimize operational efficiency. • Own and manage high-level, complex customer and vendor escalations to ensure rapid resolution and a positive outcome, protecting key relationships and revenue streams. • Manage and coordinate large-scale implementations that span Finance, Engineering, and Operations, ensuring all functional heads are aligned on project objectives.
Job Requirements
- 6+ years of extensive experience in Service Delivery leadership, managing complex implementations, and handling executive-level escalations.
- Advanced knowledge and practical application of the ITIL framework in service transition and delivery management.
- Proven ability to mentor staff, drive significant process improvements, and report on high-level operational metrics.
- Deep understanding of how service delivery impacts financial reporting and ability to influence revenue realization strategy.
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