Emergent Holdings

Role Description The Pharmacy Technician is responsible for supporting the clinical and operational processes for Star measures within Medicare. This includes: - Making outreach to providers and pharmacies to assist medication adherence interventions by promoting program benefits with Medicare Part D members. - Interacting with BCBSM staff pharmacists, interns, and pharmacy students. - Assisting in maintaining call logs and database notes for Medicare membership. - Monitoring voicemailbox and facilitating responses. - Taking inbound customer service calls. - Creating comprehensive medication lists for professional staff. - Researching, analyzing, identifying, and evaluating data from assigned problems to evaluate existing issues. - Maintaining comprehensive knowledge of government business, products, programs including provider data, networks, etc., and corporate organizational structure. - Assisting leadership by investigating, reviewing, and recommending innovative solutions which identify problems/root causes of issues. - Documenting feedback between corporate business areas and participating in group or committee discussions. - Effectively communicating to upper management calls that require escalation. Qualifications - High School Graduate or GED equivalent required; Associate’s degree preferred. - Active unrestricted Pharmacy Technician License or Pharmacy Technician Certification (PTCB) Required. - At least one (1) year experience in retail, hospital, or managed care Pharmacy preferred. - Knowledge of pharmacy claims processing; working knowledge of Medicare Part D is preferred. - Excellent customer service and communication skills. - Ability to make competent, independent decisions. - Ability and proficiency in the use of computers and Company standard software specific to position. - High level of proficiency with Microsoft Office products. - Strong ability to work independently, within a team environment, and communicate effectively with employees and clients at all levels. - Ability to multi-task and shift priorities with ease to meet business needs. Requirements - All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability. - Candidates are hired on an "at will" basis. Nothing herein is intended to create a contract.

Role Description The Clinical Pharmacist is responsible for promoting appropriate and/or efficient utilization review of prescription drug claims among BCBSM participating physicians. This position is also responsible for the education of physicians and influencing of prescribing patterns to reduce BCBSM’s drug benefit payout and improve the quality of the benefits as it relates to our members. The incumbent serves as the liaison to the Medical Policy department assisting with the development of medical policy as it applies to drugs. - Provides clinical coverage review for medication requests. - Develops, implements, and updates Drug Utilization Review/Due Programs. - Provides effective and efficient communication of pharmacotherapy issues. - Develops and implements a variety of behavior modification principles to influence physicians to prescribe appropriately. - Identifies target physicians, establishes credibility and utilizes both verbal and written communications to modify behavior. - Serves as the key clinical support person for researching prescription drug inquiries. - Develops, implements and monitors the Corporate Drug Information Center. - Develops, implements and continually updates physician and patient educational materials. - Supports Drug Formulary development and serves on the BCBSM P and T Committee. - Serves as liaison to medical Policy assisting with the development of medical policy as it applies to drugs. - Participates in clinical and operational process improvement and cost savings opportunities. - Supports review and resolution of clinical and compliance grievances and appeals. - Supports clinical initiatives related to NCQA, HEDIS, CAHPS and STAR measures. - Adheres to Pharmacy Policies and Procedures. Qualifications - Must have superior oral and written communication skills and expertise in the design of presentations. - The incumbent must have the ability to obtain and devise relevant data and information from existing MIS Systems. - An understanding or knowledge of drug claims processing systems and/or medical information systems is preferred. - Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. - Ability to write reports, business correspondence, and procedure manuals. - Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Requirements - Relevant combination of education and experience may be considered in lieu of degree. - Bachelor’s degree or Doctorate in Pharmacy. - Current unrestricted Pharmacy License required, MI Pharmacy License preferred. - Three years of experience consulting with physicians on pharmaceutical issues or completion of an accredited American Society of Health-System Pharmacists/Academy of Managed Care Pharmacy, AMCP/ASHP, Managed Care Pharmacy or Pharmacy Practice Residency. - Drug Information Specialist with proven background and skills may also be considered. Benefits - Pay Range: Actual compensation decision relies on the consideration of internal equity, candidate's skills and professional experience, geographic location, market, and other potential factors. - It is not standard practice for an offer to be at or near the top of the range, and therefore a reasonable estimate for this role is between $107,000 and $179,300. - EEO Statement: All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability. - Candidates are hired on an "at will" basis. Nothing herein is intended to create a contract.

Role Description This is the entry level professional claim handler. Exercises some discretion in the determination of compensability of claims. Considers many factors in the determination claim reserves. Negotiates and settles claims within given authority. This is the intermediate level of the claim handler career path. Handles moderate to difficult claims. Exercises progressively more discretion in the determination of compensability of claims. Considers many factors in the determination claim reserves. Negotiates and settles claims within given authority. This is the advanced level of the claim handler career path. Investigates claims and exercises significant discretion in the determination of compensability of claims. May handle large, more complex customers requiring high touch, labor intensive claim service. Considers many factors in the determination claim reserves. Negotiates and settles claims within given authority. Mentors lower-level claim handlers. Coordinates special projects and provides guidance to others. Responsibilities/Tasks - Verifies commercial auto coverage. - Determines compensability by thorough investigation of the claim. - Determines causal relationship to ensure appropriate payment of benefits. - Establishes timely and appropriate reserves based on the profile of the claim within given authority based on anticipated financial exposure. - Documents specifics of claims with potential for subrogation recovery, including amount of potential recovery monies. - Manages bills directly associated with the claim. Approves payment where appropriate. - Concludes and closes files following resolution of claims to meet internal performance standards while complying with state legislation to avoid penalties and manage expenses. - Negotiates settlements with attorneys or injured parties within given authority at the earliest possible point to bring cases to final disposition. - Works closely with manager on complex files or files above settlement/reserve authority. - Manages outside vendors to ensure cost containment efforts. - Establishes and maintains effective working relationships with all internal and external customers. - Stays abreast of changes in workers’ compensation statutes, case law and rehabilitation efforts/advancements to accurately interpret and apply relevant laws. Additional Responsibilities/Tasks - Administers complex claims and catastrophic exposures within authority. - Exercises independent judgment to settle cases prior to mediation or litigation. - Actively participates in agent/client relationship management. - Assists in mentoring team members. - Mentors team members. - Conducts audits of claim files. - Acts as a backup for team leader. - Coordinates special projects. Employment Qualifications Education or Equivalent Experience - Bachelor’s degree in a related field. Relevant combination of education and experience may be considered in lieu of degree. - Continuous learning, as defined by the Company’s learning philosophy, is required. Certification or progress toward certification is highly preferred and encouraged. Experience - Claim Representative I: Minimum one-year relevant experience that provides the necessary skills, knowledge and abilities or completion of claims trainee program. Bilingual skills preferred. - Claim Representative II: Three years’ experience in a commercial auto environment which provides the necessary skills, knowledge, and abilities, such as experience in reviewing, investigating, and closing claims. Experience handling claims in multiple jurisdictions preferred. Bilingual skills preferred. OR One year of AF Group Claims Representative I experience that includes handling of difficult or complex claims. - Claim Representative III: Five years’ experience in a commercial auto environment provides the necessary skills, knowledge, and abilities, such as experience in reviewing, investigating, and closing complex claims. Experience handling claims in multiple jurisdictions preferred. Bilingual skills preferred. OR Two years of AF Group Claims Representative II experience that includes discretion in determining compensability of complex claims and/or handling complex, high touch or labor-intensive customers. Skills/Knowledge/Abilities (SKA) Required - Ability and proficiency in the use of computers and company standard software specific to position. - Knowledge of medical and legal terminology related to the work. - Knowledge of commercial auto laws and regulations, including jurisdictional laws. - Effective oral and written communication skills. - Effective customer service skills. - Ability to negotiate, build consensus and resolve conflict. - Ability to manage multiple priorities and meet established deadlines. - Attention to detail and analytical skills. - Ability to work independently as well as within a team. Additional Skills/Knowledge/Abilities (SKA) Required - Ability to make independent decisions. - Ability to solve complex problems. - Ability to train and mentor others. Working Conditions Work is performed in an office setting with no unusual hazards. Minimal travel required. Pay Range Actual compensation decision relies on the consideration of internal equity, candidate’s skills and professional experience, geographic location, market, and other potential factors. It is not standard practice for an offer to be at or near the top of the range, and therefore a reasonable estimate for this role is between $64,000 and $108,700. The qualifications listed above are intended to represent the minimum education, experience, skills, knowledge, and ability levels associated with performing the duties and responsibilities contained in this job description. We are an Equal Opportunity Employer. Diversity is valued and we will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an "at will" basis. Nothing herein is intended to create a contract.

Role Description We are seeking an experienced Workers’ Compensation Defense Attorney for an in-house litigation role supporting claims in the St. Louis region and across a Missouri/Illinois bi-state territory. - Defend workers’ compensation claims through hearings, depositions, and settlement negotiations - Represent the company before courts and administrative bodies - Draft pleadings, motions, and legal memoranda - Partner with claims professionals, insureds, and witnesses - Provide legal guidance and risk assessment This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required. Qualifications - A Juris Doctor Degree and admission to the bar (in good standing) in Missouri required (Illinois preferred) - Continuous learning, as defined by the Company’s learning philosophy, is required - 4+ years of legal experience (workers’ compensation/insurance defense preferred) - Southern Illinois docket experience a plus - Strong litigation, communication, and analytical skills Requirements - Work is performed remotely - Travel is required within Missouri and Illinois for hearings and proceedings - Must be able to drive an automobile and have valid operator license - Specific vision abilities required include close vision, distance vision, color vision, and ability to adjust focus - Frequently required to handle documents, books, manuals; reach with hands and arms; talk; and hear Benefits - Competitive benefit package which includes but isn't limited to: - 20+ Days of PTO - 10+ company holidays - Pension/401k plan - Annual bonus Pay Range Actual compensation decision relies on the consideration of internal equity, candidate’s skills and professional experience, geographic location, market and other potential factors. It is not standard practice for an offer to be at or near the top of the range, and therefore a reasonable estimate for this role is between $121,500 and $203,400. We are an Equal Opportunity Employer. We will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an "at will" basis. Nothing herein is intended to create a contract.

Role Description Workers Compensation Defense Attorney needed for fully remote in-house litigation position, working under the direction of the General Counsel. This attorney will work defending litigated Workers’ Compensation claims before the WCAB primarily in and surrounding Los Angeles, CA, and will handle a full caseload from referral through trial and/or arbitration. This attorney will conduct research, examine records, conduct investigations, work with Claims staff (our client), prepare defense strategy, appear virtually and in person to defend client, attend depositions, negotiate settlements, prepare DORs, petitions, objections, trial briefs, and settlement documents. - Responsible for applying legal principles, knowledge and skills based on experience. - Evaluates and selects appropriate legal techniques, procedures and criteria using judgment in solving legal issues. - Drafts and/or dictates legal correspondence and memorandums and works with minimal supervision on all assigned matters. - Conducts legal research and offers timely legal opinions and advice upon reasonable demand. - Provides objective assessment of risk areas. - Works on special projects as assigned. Qualifications - A Juris Doctor Degree and admission to the bar (in good standing) in California required. - Continuous learning, as defined by the Company’s learning philosophy, is required. - A minimum of four (4) years of legal experience, with two years of experience in the insurance industry preferred. Requirements - Knowledge of federal and state laws and regulations governing insurance. - Ability to understand complex legal issues. - Excellent analytical and communication skills; ability to interface with legal counsel and business groups at all levels of the organization. - Effective leadership, management and advocacy skills. - Strong problem solver; excellent project management skills; attention to detail. - Skilled in development of policies, procedures, training methods and materials. - Basic to working knowledge of corporate policies and procedures. - Basic to working knowledge of contracting concepts and Uniform Commercial Code. - Ability to draft and review simple contractual instruments. - Ability to read, analyze and interpret statutes, general business and legal periodicals, professional journals, technical procedures and governmental regulations. - Highly developed sense of ethics and integrity. - In-depth knowledge of federal and state laws and regulations governing the enterprise. - Ability to work independently as well as in a team environment. - Illustrates sound judgment and has the ability to encourage others to use professional judgment. - Ability to develop optimistic and collaborative relationships both internally and externally. - Possesses understanding of the business and has an appreciation of financial/analytical issues and profit and loss implications. - Significant ability to influence senior corporate management. - Ability to perform in complex cross-functional business environment. - Must be able to develop rapport with client and to engender confidence with the client and in their own professional competence and judgment. - Excellent presentation, teambuilding and leadership skills. - Good analytical, negotiation, organizational, presentation, verbal and written communication skills. - Qualified to effectively present information and respond to questions from courts, regulators, clients, customers and the general public. Working Conditions - Work is performed remotely. - Travel is required to WCAB for Expedited Hearings and Trials. - Must be able to drive an automobile and have valid operator license. - Specific vision abilities required by this job includes close vision, distance vision, color vision, and ability to adjust focus. - While performing the duties of this job, the employee is frequently required to handle documents, books, manuals; reach with hands and arms; talk; and hear. Pay Range “Actual compensation decision relies on the consideration of internal equity, candidate’s skills and professional experience, geographic location, market and other potential factors. It is not standard practice for an offer to be at or near the top of the range, and therefore a reasonable estimate for this role is between $133,650 and $223,740.” We are an Equal Opportunity Employer. We will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an "at will" basis. Nothing herein is intended to create a contract.

Role Description Workers Compensation Defense Attorney needed for in-house litigation position, working under the direction of the General Counsel. This position will work defending litigated Workers’ Compensation claims before hearing locations, primarily in and surrounding the Illinois area. - Conduct research where necessary. - Examine records and conduct investigations. - Attend depositions and consult with witnesses, insured(s), legal assistants, and/or personnel. - Participate in negotiations on behalf of the Company, including settlements. - Provide leadership and expertise on major company projects as necessary. This position will provide state-specific legal representation before courts, arbitration panels, and/or administrative bodies. - Serve in an advisory capacity to the company and employees. - Prepare legal pleadings, motions, memorandums, trial briefs, etc. - Prepare appeals and perform the necessary research. Qualifications - A Juris Doctor Degree and admission to the bar (in good standing) in employed state(s) required. - Continuous learning, as defined by the Company’s learning philosophy, is required. - A minimum of four (4) years of legal experience, with two years of experience in the insurance industry preferred. Requirements - Knowledge of federal and state laws and regulations governing insurance. - Ability to understand complex legal issues. - Excellent analytical and communication skills; ability to interface with legal counsel and business groups at all levels of the organization. - Effective leadership, management, and advocacy skills. - Strong problem solver; excellent project management skills; attention to detail. - Skilled in development of policies, procedures, training methods, and materials. - Basic to working knowledge of corporate policies and procedures. - Basic to working knowledge of contracting concepts and Uniform Commercial Code. - Ability to draft and review simple contractual instruments. - Ability to read, analyze, and interpret statutes, general business and legal periodicals, professional journals, technical procedures, and governmental regulations. - Highly developed sense of ethics and integrity. - In-depth knowledge of federal and state laws and regulations governing the enterprise. - Ability to work independently as well as in a team environment. - Illustrates sound judgment and has the ability to encourage others to use professional judgment. - Ability to develop optimistic and collaborative relationships both internally and externally. - Possesses understanding of the business and has an appreciation of financial/analytical issues and profit and loss implications. - Significant ability to influence senior corporate management. - Ability to perform in a complex cross-functional business environment. - Must be able to develop rapport with clients and engender confidence with the client and in their own professional competence and judgment. - Excellent presentation, teambuilding, and leadership skills. - Good analytical, negotiation, organizational, presentation, verbal, and written communication skills. - Qualified to effectively present information and respond to questions from courts, regulators, clients, customers, and the general public. Benefits - Actual compensation decision relies on the consideration of internal equity, candidate’s skills and professional experience, geographic location, market, and other potential factors. - A reasonable estimate for this role is between $121,500 and $203,400. Working Conditions - Work is mostly performed in an office setting with no unusual hazards – work is primarily remote and not in an office. - Travel is required – some travel within the state likely required. - Must be able to drive an automobile and have a valid operator license. - Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. - While performing the duties of this job, the employee is frequently required to handle documents, books, manuals; reach with hands and arms; talk; and hear. Company Description We are an Equal Opportunity Employer. We will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an "at will" basis. Nothing herein is intended to create a contract.

Role Description The HEDIS Improvement Team supports quality improvement initiatives with a primary focus on Stars performance. The team partners closely with Clinical Operations to identify opportunities for improvement, develop actionable insights, and measure the impact of quality improvement initiatives. Our analytics environment is built within a modern Informatics platform utilizing Databricks for data storage, transformation, and advanced querying. Team members leverage large-scale healthcare datasets, including claims, enrollment, provider, and clinical data, to drive data-informed decision making and improve member outcomes. The Expert Analyst is responsible for identifying, collecting, analyzing, and maintaining data to evaluate issues that support prospective business decisions. This role also coordinates projects for senior management. - Develops documentation, reports and presentations for all levels within the organization including executive leadership. - Responsible for trend analysis, report development, ad-hoc analysis and support. - Develop and present complex analytics concisely for consumption by upper management and Executive leadership. - Design and implement epidemiologic studies to evaluate the effectiveness of clinical programs. - Ability to manage multiple projects simultaneously by establishing project plans and objectives to ensure goal attainment within defined parameters. - Compile data from a variety of sources and conduct analytics using software including Excel, Oracle (SQL) and SAS to support business decisions. - Ensures complete, accurate and timely data for reporting purposes. Qualifications - Advanced experience working with healthcare data, including HEDIS data. - Strong proficiency in SQL and/or SAS and experience developing complex queries against large healthcare datasets. - Hands-on experience using Databricks for data exploration, transformation, and analytics. - Familiarity with healthcare data sources such as claims, enrollment, provider, laboratory, and electronic health record (EHR) data. - Experience building dashboards, reports, and analytical solutions using business intelligence tools such as Tableau. - Demonstrated ability to translate complex analytical findings into actionable recommendations for business and clinical stakeholders. - Knowledge of NCQA HEDIS specifications, CMS quality programs, and healthcare performance measurement methodologies. - Experience working in a collaborative, cross-functional environment and managing multiple priorities in a fast-paced setting. - Experience with Python programming and automation within Databricks is considered a strong plus. - Self-directed and adaptable, with the ability to manage multiple priorities, independently drive work forward, and quickly learn new tools, technologies, and business concepts in a dynamic environment. - Strong problem-solving skills with a continuous improvement mindset, proactively identifying opportunities to enhance processes, efficiency, and analytical capabilities. Requirements - Bachelor’s degree in Business Administration, Economics, Health Care, Information Systems, Statistics or a related field. - Master’s Degree in Public Health, Epidemiology or other related field preferred. - Continuous learning, as defined by the Company’s learning philosophy, is required. - Certification or progress toward certification is highly preferred and encouraged. - Five (5) years of experience in a related field required to provide the necessary knowledge, skills, and abilities for the role. Benefits - Pay Range: Actual compensation decision relies on the consideration of internal equity, candidate's skills and professional experience, geographic location, market, and other potential factors. - It is not standard practice for an offer to be at or near the top of the range, and therefore a reasonable estimate for this role is between $73,600 and $123,200. EEO Statement All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability. Candidates are hired on an "at will" basis. Nothing herein is intended to create a contract.

Role Description This position will be involved with supporting enterprise compliance goals through research and analysis of regulatory claims and/or policy compliance items, assisting with the establishment and implementation of enterprise best practices, involvement with claims and product filings, and internal systems support. This position will also assist with development of enterprise compliance procedures and training and participate in compliance audits to ensure consistent application of compliance-driven processes throughout the enterprise. Responsibilities/Tasks - Analyzes, researches, and reports on regulatory claims and/or policy compliance trends, issues, laws, rules, regulations. - Assists with the establishment and implementation of best practices. - Keeps abreast of compliance with the best practices and procedures for all applicable states and lines of business. - Assists with the development and implementation of reference materials, training programs, and other pertinent communications. - Researches, develops, and provides input on compliance policies and procedures. - Researches new states and/or lines of business for potential compliance concerns and provides educational material, as necessary. - Participates in compliance audits to ensure consistent application of compliance processes throughout the enterprise. - Determines audit parameters, reviews files, analyzes results, and contributes to communication of audit findings. - Researches and responds to questions and concerns from business units and others on compliance-related processes and decisions. - Assists with implementation and validation of compliance requirements for diversification efforts. - Tracks fines, fees, and penalties related to claims and/or policy compliance for the enterprise. - Assists with the review of fines, fees, and penalties related to claim and/or policy compliance, including identifying root cause and procedure gaps. - Other duties, as assigned. Qualifications - Bachelor’s degree in business administration, Finance or related field or the equivalent in relevant coursework and experience. - Continuous learning required, as defined by the Company’s learning philosophy. Certification, or progress toward, highly preferred and encouraged. - CPCU designation strongly preferred. Requirements - Minimum two years’ experience in a Worker’s Compensation or Property & Casualty compliance environment, or equivalent. - Thorough familiarity with Worker’s Compensation or Property & Casualty insurance concepts that provide the necessary skills, knowledge, and abilities. Skills/Knowledge/Abilities (SKA) Required - Detail oriented. - Good organizational skills. - Ability to analyze and solve problems. - Above average verbal and written communication, interpersonal, and customer service skills. - Knowledge of workers’ compensation insurance and underwriting techniques. - Knowledge of insurance operations, jurisdictional property and casualty laws, regulatory authorities, and industry trends and their impact. - Proficient in Microsoft Windows including spreadsheet applications and Microsoft Word. - Ability to work independently, as well as within a team. Pay Range Actual compensation decision relies on the consideration of internal equity, candidate’s skills and professional experience, geographic location, market, and other potential factors. It is not the standard practice for an offer to be at or near the top of the range, and therefore a reasonable estimate for this role is between $54,000 and $90,550. Working Conditions Work is performed in an office setting or remote setting with no unusual hazards. Minimal travel may be required with occasional overnight stays.

Role Description Leads the design, development, and support of modern software solutions in an Agile/Scrum and DevOps environment, with specialization in Enterprise Content Management (ECM) and workflow automation. Applies modern engineering practices CI/CD, automated testing, infrastructure as code, and observability to deliver secure, resilient, and scalable services. Provides technical leadership for ECM technologies (e.g., OnBase, Kofax, ImageRight or similar) and integrates content services with enterprise applications and cloud platforms. - Serves as technical lead for Enterprise Content Management (ECM) platforms and content services (e.g., OnBase, Kofax, ImageRight), including workflow automation, integrations, and platform modernization. - Leads end to end delivery for ECM and content enabled applications: planning, design, build, test, release, and support; ensures alignment to enterprise architecture standards. - Partners with Product Owners, Scrum Masters, architects, and business stakeholders to refine roadmaps, define outcomes, and prioritize backlogs; translates requirements into executable delivery plans. - Implements Agile/Scrum practices and DevOps automation CI/CD pipelines, automated testing, code quality gates, and infrastructure as code; drives release management across environments to improve delivery speed and reliability. - Provides technical direction to the team; establishes patterns, ensures consistent implementation, and coaches engineers through design and delivery decisions. - Diagnoses and resolves incidents and performance issues across ECM platforms, APIs/integrations, and supporting services (application, database, and infrastructure). - Works with the Product Team to ensure user stories for content capture, workflow, and records requirements are developer-ready with clear acceptance criteria and test scenarios. - Builds automated tests and performs resiliency, failover, and load testing to validate non-functional requirements for ECM services in production. - Ensures ECM solutions align with security, retention, privacy, and audit requirements; partners with IT Security and Records to implement governance controls. - Leads and participates in engineering excellence activities: design reviews, architecture discussions, communities of practice; mentors engineers on modern development practices. - Performs and facilitates code reviews to enforce standards, secure coding practices, and maintainable designs; drives consistent patterns for integrations and workflow components. - Drives operational readiness: monitoring/alerting, runbooks, root cause analysis, and continuous improvement to maintain high availability in production. - Extensive knowledge of software architecture and design, modern engineering practices, and delivery including Agile/Scrum, CI/CD, and DevOps operations. - Expertise with cloud technologies (Azure, O365, AWS) and enterprise platforms (e.g., SharePoint) and experience integrating with ECM/content services. - Ability to build services and applications using .NET / ASP.NET / C# / SQL Server and integrate with CRM and other enterprise systems. - Experience integrating ECM platforms via REST/SOAP APIs, webhooks, and event-driven patterns; strong understanding of content capture, indexing, and workflow concepts. - Strong knowledge of C#, .Net framework, Asp.Net, and MVC. - Strong knowledge of OOAD and multi-tier architectures, including MVC/MVP/MVVM design patterns. - Strong knowledge of web services, WCF, REST, and SOA Architecture. - Knowledge with MS Entity Framework. - Strong knowledge of MVC GUI design including the ability to incorporate JQuery, JavaScript and CSS, plus expertise with AJAX/SPA. - Expertise with tools such as MS SQL Studio, PL/SQL Developer / Toad etc. - Strong analytical, problem solving, and planning skills. - Excellent interpersonal and communication skills. - Ability to multi-task in a fast-paced environment. - Team player who is flexible, delivery-oriented, and takes responsibility for the team’s success. - Enthusiastic attitude with the drive to continually learn and improve. Qualifications - Bachelor’s degree in information services or related field. - Combinations of relevant education and experience may be considered in lieu of a degree. - Continuous learning, as defined by the Company’s learning philosophy, is required. - Certification or progress toward certification is highly preferred and encouraged. - Minimum seven years experience of development and system design which provides the necessary skills, knowledge, and abilities. Requirements - Ability to understand business needs and conceptualize and implement information systems that support those business strategies. - Experience working within an agile framework like Scrum based development organization. - Thorough knowledge of departmental procedures processes and work flows. - Knowledge of standard languages, coding methods, company coding standards and quality requirements. - Excellent oral and written communication skills required. - Demonstrated abilities to successfully document and communicate software platform designs to all levels of staff (technical and non-technical). - Ability to work constructively with other technical experts in a group setting. - Knowledge of object-oriented development languages and web-related technologies. - Ability to comprehend the consequences of various problem situations and address them, or refer them for appropriate decision making. - Ability to effectively exchange information clearly and concisely, and present ideas, reports facts and other information, and respond to questions as appropriate. - Demonstrated leadership abilities. - Ability to make competent, independent decisions. - Ability to manage technical services and software vendors. - Ability and proficiency in the use of project management tools and techniques. - Ability to maintain confidentiality. - Ability to perform other assignments at locations outside the office. Recommended Skills/Qualifications - Experience with Enterprise Content Management (ECM) platforms, including: - OnBase by Hyland (workflow design, Unity scripting, WorkView, API integrations) - Kofax (Capture, Transformation Modules, workflow automation) - ImageRight (content storage, workflow configuration, system administration) - Other ECM/document-management systems supporting imaging, workflow, and records retention - Ability to integrate ECM platforms with enterprise applications, including .NET systems, CRM platforms, and cloud services. - Knowledge of document capture, indexing, classification, and automated workflow design. - Experience modernizing or migrating legacy ECM solutions to cloud or hybrid architectures. - Familiarity with REST APIs, webhooks, and service-based integrations used in ECM ecosystems. - Understanding of security, retention, and governance practices related to enterprise content. - Ability to troubleshoot and optimize ECM workflows and performance. Working Conditions - Work is performed mainly in an office environment with minimal hazards. - Ability to work extended hours as needed. - Travel may be required. Pay Range “Actual compensation decision relies on the consideration of internal equity, candidate’s skills and professional experience, geographic location, market and other potential factors. It is not standard practice for an offer to be at or near the top of the range, and therefore a reasonable estimate for this role is between $82,900 and $217,250.” We are an Equal Opportunity Employer. We will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an "at will" basis. Nothing herein is intended to create a contract.

Role Description This highly specialized client facing General Liability, Excess and Surplus position is responsible for: - Agency marketing, risk selection, underwriting, pricing, and cross-sell initiatives with other business units. - Gaining and servicing new and renewal business. - Assisting in the development of new products. - Working independently with limited supervision requiring proven expertise in General Liability with Excess & Surplus Lines experience. Key responsibilities include: - Vetting of submissions – New and renewal business, including analyzing risk, loss runs, exposures, terms, profit, and loss statements, emails, and calls with brokers. - Completing the pricing tool and pricing of accounts. - Preparing quotes & binders to release to brokers, determining proper terms and exclusions unique to each account. - Full negotiations with brokers and/or agents. - Writing referrals regarding risks outside of underwriters’ authority. - Conducting in-person and virtual visits with Brokers/Agencies. - Working with internal and external partners to ensure proper endorsements are handled within guidelines. - Collaborating with corporate underwriting on writing and approval of manuscript endorsements. - Cultivating existing and new relationships to support business unit goals. - Coordinating special projects as assigned. - Maintaining underwriting files and documentation to support the underwriting thought process. - Assisting the management team with mentoring, training, and development of other team partners. - Serving as a technical expert. Qualifications - Bachelor’s degree preferred; additional insurance certifications or designations preferred. - Relevant combination of education and experience may be considered in lieu of degree. - A minimum of eight years’ experience required. - Experience in underwriting with an insurance organization with demonstrated technical knowledge in one or more areas: underwriting, marketing, loss prevention, or similar knowledge. - State licenses may be required. - Continuous learning required, as defined by the Company’s learning philosophy. Requirements - Demonstrate superior judgment and analytical abilities to analyze risks and identify corrective action. - Strong relationship management skills. - Ability to work independently. - Ability to work in a fast-paced environment while handling multiple tasks. - Ability to take a lead role and/or assist in training and mentoring of others. - Values the ability to work in a team-friendly work environment. - Thorough knowledge of the marketplace, departmental procedures, processes, and workflow. - Ability to understand business needs and conceptualize and implement processes and procedures that support business strategies. - Demonstrate ability to communicate our value proposition to the brokerage community. - Ability to understand market trends, loss development, and deliver tough messages when needed. - Demonstrate leadership abilities. Benefits - Pay Range: Actual compensation decision relies on internal equity, candidate’s skills and professional experience, geographic location, market, and other potential factors. - Reasonable estimate for this role is between $137,900 and $231,000 (add 10% to this range for AK, CA, CT, DC, HI, IL, MD, MA, NJ, NY, WA). Company Description We are an Equal Opportunity Employer. We will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an "at will" basis. Nothing herein is intended to create a contract.