EIS Group

• Develop and execute digital transformation strategies aligned with organizational goals • Lead cross-functional projects involving process automation, system modernization, and digital innovation • Evaluate existing business processes and identify opportunities for improvement through technology solutions • Collaborate with stakeholders to define project objectives, requirements, and success metrics

• Manage and supervise deskside and end-user support personnel. • Oversee incident, problem, and service request management processes. • Monitor service desk performance metrics and implement continuous improvement initiatives. • Coordinate hardware and software deployment, maintenance, and lifecycle management. • Ensure compliance with company IT policies, security standards, and procedures. • Collaborate with internal departments and external vendors to resolve technical issues. • Develop and maintain support documentation, knowledge bases, and standard operating procedures.

• Lead, mentor, and manage a team of remote sales professionals. • Develop and execute strategic sales plans to achieve revenue and growth targets. • Monitor team performance and provide coaching to improve productivity and results. • Identify new business opportunities and market trends. • Build and maintain strong relationships with key clients and stakeholders. • Establish sales forecasts, budgets, and performance metrics. • Conduct virtual sales meetings, training sessions, and performance reviews. • Collaborate with marketing, operations, and customer success teams to optimize sales efforts. • Prepare and present sales reports to senior leadership. • Ensure compliance with company policies and sales procedures.

• Lead digital transformation strategies and remote technology initiatives • Manage implementation of cloud-based systems and digital platforms • Coordinate cross-functional projects involving IT, operations, procurement, and management teams • Analyze existing business processes and recommend technology-driven improvements • Oversee remote operational workflows and automation systems

• Determining client needs by conducting in-person or electronic meetings to outline their digital goals. • Developing and implementing a comprehensive digital strategy for assigned clients. • Overseeing the client's online presence and identifying areas of improvement. • Presenting effective social media strategies and training to clients when needed. • Analyzing the effectiveness of digital strategies by tracking metrics such as customer conversion rates and cost-per-click. • Creating and maintaining positive, long-term relationships with clients to build trust.

• Manage emails, calendars, and meeting scheduling • Respond to customer inquiries via email, chat, or phone • Prepare reports, presentations, and documents • Conduct online research and compile information • Manage data entry and maintain digital records • Assist with travel arrangements and event coordination