Ecotrak Facility Management Software

Role Description Ecotrak is looking for a Senior Technical Product Owner to help drive execution across complex B2B SaaS workflows. This role is ideal for someone who thrives in ambiguity, thinks systematically, writes exceptional requirements, and partners closely with Engineering, UX, and QA to deliver scalable product solutions. You’ll own product execution from intake through development readiness, translating business needs, operational workflows, and technical constraints into clear requirements, refined stories, and implementation-ready work. What You Will Own - Own execution for complex product domains and workflows - Translate business and customer needs into clear requirements and acceptance criteria - Partner with Engineering, UX, and QA to refine and deliver high-quality solutions - Lead backlog refinement and sprint readiness activities - Maintain high-quality Jira artifacts so stakeholders clearly understand scope, readiness, priority, risks, and status without relying on undocumented verbal context - Identify edge cases, dependencies, risks, and implementation impacts early - Help simplify operational complexity into intuitive user experiences - Drive alignment across Product, Support, Customer Success, Sales, and leadership Qualifications - 3+ years of Product Management, Product Owner, Business Analyst, or Technical Product experience in B2B SaaS or workflow-heavy platforms - Proven ability to independently own a product domain as a senior IC - Strong requirements writing skills including workflow logic, acceptance criteria, edge cases, and development-ready stories - Strong systems thinking across permissions, configurations, APIs, integrations, notifications, reporting, audit history, and UX impacts - Experience partnering closely with Engineering and QA to improve delivery predictability and implementation clarity - Strong Jira discipline including backlog grooming, prioritization, refinement, sprint readiness, and story development - Experience working cross-functionally with UX/UI, Engineering, QA, Support, Implementation, Customer Success, Sales, and leadership - Strong communication skills with the ability to clarify tradeoffs, align stakeholders, and push back constructively - Comfort operating in a fast-moving startup environment with competing priorities and frequent releases - Working knowledge of Jira, Figma, Confluence, Postman, Swagger, analytics platforms, or similar collaboration tools Nice to Have - Experience with facilities management, CMMS, field service, restaurant operations, or operational SaaS platforms - Experience with enterprise workflows involving approvals, invoices, work orders, vendors, assets, or reporting - Familiarity with API debugging, SQL, integrations, automation workflows, or backend process flows Benefits - Medical, FSA, Dental, Vision, and Life insurance - 401(k) with 4% match - Tuition reimbursement - Unlimited PTO - 12 paid holidays - Company swag and team-building events

• Help Build the Sales Strategy – Partner directly with leadership and product teams to define our go-to-market approach, pricing strategy, and competitive positioning • Be the Customer’s Technical Voice – Translate complex customer needs into actionable product improvements • Design Repeatable Processes – Train the sales team and help them run quick demos with prospects to help shorten sales cycles • Demo Innovation – Find new tools and methods to get prospects close to the product even without formal demos • Shape the Culture – As a founding hire, you’ll set the tone for collaboration between sales, product, and engineering • Hands-On Execution – Lead technical presentations and proofs-of-concept, iterate on messaging, build enablement materials, and analyze performance metrics

Your Role in Keeping Things Running As our Product Marketing Manager, you’ll be the connective tissue between our product and the market—translating what we build into compelling stories that drive adoption, retention, and growth. You’ll own the full product marketing lifecycle: from crafting release notes and launch plans to producing creative assets, videos, and campaign materials that hit every channel. This is a hands-on, execution-first role where your work will be seen, felt, and measured. You’ll partner directly with Product, Sales, and Customer Success to ensure every feature we ship lands with clarity, impact, and momentum. What You’ll Get Done Own Product Launches and Release Notes Communications • Own and publish Release Notes for every product and feature launch, ensuring customers, partners, and internal teams are informed clearly and on time. • Coordinate with Marketing team to develop and execute go-to-market (GTM) plans for new features and product updates from strategy through execution. • Coordinate with Product and Engineering to maintain a marketing-ready view of the product roadmap. • Ensure consistent messaging across every launch touchpoint: in-app, email, website, sales materials, and social. Lead Marketing Campaigns from Idea to Impact • Plan, lead, and EXECUTE multi-channel marketing campaigns tied to product and feature releases. • Manage campaign calendars and ensure on-time delivery across email, social, paid, and content channels. • Partner with the broader marketing team to align messaging across inbound and outbound efforts. • Track and report on campaign performance, using data to optimize and improve with each launch. Create Content & Marketing Materials • Produce high-quality marketing collateral including product one-pagers, flyers, sell sheets, case study templates, and presentation decks. • Script, produce, and edit product videos—including feature demos, explainer videos, and customer-facing content. • Own and update product-related website pages to reflect the latest messaging, features, and positioning. • Build and maintain a library of reusable sales enablement and marketing assets. • Partner with integration partners and ENTOUCH team (sister company) to develop and execute marketing materials, ensuring brand alignment and consistency across organizations. Shape Positioning & Messaging • Develop and maintain clear, differentiated product messaging for each targeted industry that resonates with buyer personas - facilities managers, multi-location operators, and service providers. • Conduct customer and market research to inform positioning, personas, and value propositions. • Partner with Sales to arm the team with competitive insights, battlecards, and objection-handling tools. • Collaborate with Customer Success to surface customer stories and turn them into compelling proof points. • Collaborate closely with agency partners to develop high-quality materials, while also taking initiative to create compelling copy and assets independently when needed. What You’ll Bring to the Crew • 4+ years of product marketing experience, with a minimum of 2+ years in a B2B SaaS environment. • Proven track record owning product launches end-to-end, from GTM strategy to execution. • Hands-on experience creating marketing materials including flyers, one-pagers, decks, video scripts, and web copy. • Strong writing skills with the ability to distill complex product capabilities into clear, compelling language. • Experience managing release notes, product communications, and customer-facing documentation. • Proficiency with marketing tools (HubSpot or similar CRM/marketing automation), design tools (Canva, Figma, or similar), and video editing software. • Analytical mindset—comfortable using data and metrics to evaluate campaign performance and inform decisions. • Ability to manage multiple projects simultaneously, prioritize, and thrive in a fast-moving startup environment. • Leverage AI tools and best practices to enhance content creation, streamline workflows, and drive more effective, data-informed marketing outcomes. Who You’ll Work With You’ll report to the Director of Marketing and work closely with Product, Sales, and Customer Success to ensure every launch, campaign, and piece of content reflects who Ecotrak is and what we stand for. You’ll be a key cross-functional collaborator across the company. Why You’ll Love Working With Us • Competitive base salary: $100k–$120k, commensurate with experience • Annual performance bonus • Medical, Dental, Vision, Life insurance, HSA and FSA • 401(k) with 4% match • Tuition reimbursement • Unlimited PTO and paid holidays • Company swag & team-building events • Opportunities for career growth in a rapidly scaling company • More listed at Ecotrak.com/careers As part of our commitment to compliance with federal regulations, Ecotrak uses E-Verify to verify the employment eligibility of all employees.

• Define and execute the hardware vision and strategy for smart thermostats, environmental and occupancy sensors, building controls, and monitoring products, aligning with overall business objectives. • Foster an environment of continuous improvement and innovation, encouraging the team to explore new technologies and challenge the status quo. • Partner closely with software engineering, product management, and other cross-functional teams and stakeholders to influence strategic priorities, ensure seamless integration, and a cohesive product strategy. • Provide technical guidance and oversight throughout the product lifecycle, from concept and prototyping to production and post-launch support. • Implement and refine engineering processes to enhance and improve efficiency, scalability, stability, quality, and security of products and services. • Ensure that all required features, performance, cost, power, and reliability targets are met in hardware designs. • Drive design-for-testability (DFT) and design-for-manufacturability (DFM) best practices. • Lead hardware compliance and certification efforts with regulatory and compliance agencies. • Represent the hardware engineering organization to internal stakeholders, vendors, contract manufacturers, and external agencies. • Provide technical leadership, mentoring, and design review oversight to engineers. • Define hardware architecture for smart building controls, edge computing and the related IoT ecosystem, ensuring seamless integration with cloud platforms and enterprise software systems. • Ensure high reliability and performance across distributed, multi-site commercial deployments. • Partner with software and DevOps teams to enable secure device connectivity, remote diagnostics, and OTA firmware updates. • Incorporate field operations feedback into product improvements to enhance reliability and serviceability. • Identify and mitigate hardware design, supply chain, manufacturing, and regulatory risks to ensure on-time and cost-effective product launches.

• Install, wire, configure, and calibrate ENTOUCH energy management and building automation equipment • Perform system startups, point-to-point checkouts, and commissioning activities • Verify installation quality and system functionality • Perform basic programming and configuration of BAS systems • Update firmware/software and validate communication between system components • Diagnose and repair control system malfunctions, networking issues, and communication faults • Analyze system performance to identify inefficiencies and recommend corrective actions • Train customers on system operation and basic troubleshooting • Adhere to all company safety policies and OSHA regulations.

• Prospect & Develop: Identify, qualify, and develop new business opportunities with commercial organizations managing 50+ sites or large building portfolios, including retail, restaurants, senior living, healthcare, education, and entertainment. • Consultative Selling: Engage executive leadership, facilities, operations, and energy management stakeholders to understand challenges related to energy efficiency, sustainability, maintenance, and operations. Diagnose customer pain points and align solutions to strategic business objectives. • Solution Presentation: Position and present tailored technology and service solutions that deliver quantifiable ROI, including energy savings, operational efficiency, and improved occupant/tenant comfort. Develop compelling business cases that resonate with both financial and operational decision makers. • Sales Process Leadership: Own and manage the full sales cycle from initial engagement through contract negotiation and close. Maintain accurate pipeline forecasting and activity tracking using CRM tools. • Cross-Functional Collaboration: Partner closely with Marketing, Product, and Customer Success teams to ensure smooth onboarding, customer satisfaction, and long-term account growth. • Quota Achievement: Consistently meet or exceed annual revenue, bookings, and pipeline generation targets. • Thought Leadership & Market Presence: Represent the company at industry trade shows, conferences, webinars, and networking events to expand brand awareness and market credibility.