NASCO

Role Description The Director, Solution Delivery is responsible for leading System Integrations partner engagements for the successful onboarding and deployment of our SaaS solutions for new and existing customers, leading small-scale adoption engagement for existing customers. Responsible for leading and supporting Consulting Engagements to realize value from products. This role ensures that adoption projects are delivered on time, within scope and budget, and with high customer satisfaction. In addition to leading customer installations, this role is accountable for enabling partners and internal teams to deploy solutions consistently and independently through the creation of standardized installation documentation, enablement materials, and certification programs. You lead a team of program managers and project managers and collaborate cross-functionally with Sales, Product Management, Product Consulting, Engineering, and Customer Success. Responsibilities - Builds and scales a Product Installation & Adoption function that supports customers and partners across all products and consulting services. - Owns the development and evolution of partner ready installation assets, including installation guides, configuration standards, deployment playbook, and Product Installation certification programs. - Drives continuous improvement in installation practices, tools, documentation, and training based on field feedback, customer feedback, and delivery outcomes. - Leads and develops a multidisciplinary team responsible for installation delivery, product consulting delivery, partner enablement, and training. - Creates, manages and adheres to an annual departmental budget, balancing billable hours and target percentages. - Drives department strategic objectives and business outcomes in alignment to the organizational strategy. - Oversees the delivery of all customer adoptions, product consulting engagements, and installations. - Ensures installations delivered by partners adhere to certified standards, documented methodologies, and quality benchmarks. - Manages escalations and serves as the executive sponsor for adoption and implementation programs. - Ensures smooth handoffs to Customer Success and Support teams post-implementation. - Partners with Sales, Product Consulting, and partners to scope and plan adoptions and implementations. - Works closely with Product, Engineering, and Product Consulting to ensure installation documentation, guides, and certification materials reflect current architecture and deployment requirements. Qualifications - Advanced understanding of SaaS delivery models, APIs, integrations, cloud infrastructure, and software implementation lifecycles. - Proven track record of delivering complex software implementations at scale. - Ability to design and scale partner certification and enablement frameworks. - Advanced communication, stakeholder management, and problem-solving skills with both technical and executive audiences. - Strong planning, risk management, and resource allocation skills. - Skilled in building trust and managing expectations with enterprise clients. - Ability to lead multiple concurrent adoption programs across customer segments. - Demonstrated ability to collaborate effectively with Sales, Product Management, Engineering, and Customer Success. - Advanced ability to drive operational efficiency and continuous improvement in a fast-paced, high-growth environment. - Understanding of customer success principles and post-sales engagement. Requirements - 8 years of experience in SaaS implementations, professional services, or customer onboarding. - 5 years in a leadership role managing implementation or project teams. - 5 years experience using project management methodologies (Agile, Waterfall, hybrid). - 3 years experience using data to drive decisions, measure success, and improve processes. - Proven experience developing installation documentation, delivery playbooks, and technical training programs. - Experience managing partner relationships to manage deliverables across partners. Preferred Experience - 5 years in healthcare technology, preferably with payer organizations (health plans, insurance companies, managed care organizations). - 5 years with SaaS platform implementations, including data migration, system integration, and API configurations. Required Training, Certification and Education - Bachelor’s degree in Business, Computer Science, Information Systems, or a related field or equivalent work experience. Preferred Training, Certification and Education - Master’s degree (MBA or technical field). - Certifications (preferred but not required): - PMP (Project Management Professional) - CSM (Certified ScrumMaster) - ITIL or other service management frameworks. Working Conditions - Remote/Home Office. - Well-lighted, heated and/or air conditioned indoor office setting with adequate ventilation. - Must be able to use equipment at workstation for up to 8 hours daily. - Flexibility to travel approximately 25% of the time. Benefits - Physical and Mental Health Benefits: - Choice of Blue Cross Blue Shield Medical, Dental, and Vision Plans. - Telehealthcare – for Medical and Behavioral visits. - Generous PTO with buy/sell options. - 9 Company holidays, a floating day off, and a day off for volunteering. - Employee Assistance Program. - Wellness program - earn insurance discounts or credit towards health-related items. - Financial Health Benefits: - 401K Plan with employer matching contributions. - Company-funded spending/reimbursement accounts to help with out-of-pocket medical expenses. - Bonus and Recognition programs. - Tuition Assistance. - Consultation with financial planner. - Basic Life & AD&D Insurance, Short and Long-Term Disability Insurance provided, and Supplemental Term Life Insurance is available. - Group Discount programs - mobile, technology services, etc., to help you save money. - Other Benefits: - E-Learning – Comprehensive and current library of e-learning and performance support assets, available on demand and at no cost.

• Lead a project-based initiative to build a complete and accurate job library for the organization • Partner with HR team members and business leaders to review, draft, and update job descriptions across multiple functional areas • Ensure job descriptions are consistent with organizational job architecture • Assist in evaluating job levels, scope, and competencies to support alignment with career paths and talent practices • Apply best practices for job description structure, language, and compliance considerations • Support the design, implementation, and ongoing management of a centralized job description repository • Track project progress, maintain documentation, support change-management efforts, and deliver regular status updates and final results • Develop or update process documentation, templates, and user guides related to job description management • Support HR with ad hoc initiatives related to talent management, job architecture, or process improvement as needed

• Collaborates with pre and post sales and with go-to-market teams to understand customer needs • Develops proposals, craft RFP/RFI responses, deliver tailored presentations, and articulate solution value and ROI • Leads discovery sessions to gather business and technical requirements • Identifies pain points and aligns tailored solutions • Delivers customized product demonstrations and supports proof-of-concept or trial engagements • Facilitates solution design workshops with customers and partners • Architects scalable SaaS/cloud solutions and prepares technical documentation and proposals • Monitors solution adoption and performance post-implementation • Partners with the broader organization to assess adoption and performance

• Leads the design, implementation, and optimization of enterprise network infrastructure, including LAN, WAN, SD-WAN, VPN, and cloud networking to ensure high performance and scalability • Deploys, configures, and manages enterprise networking solutions, including Cisco and Meraki, ensuring reliable and secure connectivity • Administers and secures network firewalls, intrusion prevention systems (IPS/IDS), and access control policies to mitigate threats and protect sensitive data • Implements network segmentation, Zero Trust security principles, and enforce compliance standards such as SOC, HITRUST, HIPAA, and NIST to align with industry regulations • Monitors, optimizes, and enhances network performance, redundancy, and disaster recovery strategies to minimize downtime and maintain business continuity • Troubleshoots and resolves complex network incidents, outages, and performance issues, serving as the highest escalation point for critical problems. • Automates network operations and implements proactive monitoring tools to improve efficiency and reliability • Architects and manages cloud networking solutions in Azure and AWS, including VPCs, ExpressRoute, Direct Connect, and hybrid connectivity to ensure seamless integration with cloud environments • Develops, enforces, and maintains network policies, standards, and best practices to ensure compliance, security, and operational consistency • Mentors junior engineers, fostering a culture of continuous learning and knowledge sharing • Collaborates with security, infrastructure, and application teams to align networking strategies with organizational security and business objectives • Manages vendor relationships, evaluate emerging technologies, and make recommendations for new networking solutions that enhance efficiency and cost-effectiveness

• Defines and communicates the architectural vision and strategy for our healthcare SaaS products. • Provides guidance to product engineering on design, operational optimization, deployment pipeline best practices, and automation opportunities • Architects and implements cloud-native SaaS products that perform at scale. • Designs and manages the architecture of complex, cloud and hybrid products for elasticity, availability, and resiliency. • Applies cloud-native design principles and employs best practices to ensure seamless integration of security, infrastructure, services, and applications in public cloud • Maintains a holistic product technology scorecard including a technical roadmap, technical debt inventory, and compliance to product security, architecture, and operational reference models • Provides technical guidance and mentorship to engineering teams, ensuring best practices in software design and development. • Champions the use of elastic, serverless cloud-native design concepts for highly scalable and resilient SaaS products, ensuring that products comply with AWS Well-Architected Framework and best practices. • Ensures that all solutions adhere to industry standards and regulations, with a strong focus on data security and privacy. • Produces and shepherds architecture artifacts and designs through the architecture governance process • Collaborates with stakeholders, clients, product management, engineering, technical platform architects, security, and operations teams to understand needs and translate them into actionable product architecture designs aligned with business goals. • Supports new products and product releases through serverless cloud-native design and microservice architecture models. • Defines the technical vision and roadmap for cloud-native SaaS products, ensuring alignment with strategic technology direction. • Collaborates with stakeholders and clients to understand their needs and translate them into actionable product architecture designs aligned with business goals • Collaborates with product engineering teams, technical architects, security and operations on product design, including serverless cloud-native design and microservice architecture models, in support of new products and product releases • Collaborates with product management, engineering, and operations teams to define the technical vision and technical roadmap for cloud-native SaaS products. • Consults with Product Management to ensure the product roadmap incorporates strategic technology direction. • Drives the adoption of emerging technologies and methodologies, such as microservices, serverless architectures, AI/ML, into the SaaS products.

Role Description The Principal Product Architect will play a pivotal role in leading the design and architecture of scalable, secure, and highly available SaaS products, with an emphasis on public cloud design and deployment. This is a senior-level position requiring deep expertise in cloud technologies, SaaS models, and a proven track record of successful SaaS product deployment. - Responsible for defining the architectural vision, ensuring the scalability, security, and performance of products. - Partners with product management to ensure product roadmaps and release planning align with the defined technology strategy. - Guides product engineering teams in architecturally sound product design for public cloud, on-premises, and hybrid deployments. - Maintains a product technology roadmap to achieve target state product alignment. - Focuses on technology assessments, proofs-of-concept, living architectural artifacts, and ensuring product design compliance. - Provides thought leadership and collaborates with product leadership to reconceive existing products to cloud-native designs. - Engages with product engineering, technical architecture, security, and operations to ensure compliance with reference product models. - Brings a blend of commercial SaaS product design, technical expertise, and cross-functional acumen. - Translates complex requirements into actionable plans while promoting innovation, collaboration, and operational efficiency. Qualifications - Advanced critical thinking and problem-solving skills. - Strong communication and interpersonal skills. - Ability to cultivate internal relationships and engage with technical and non-technical stakeholders. - Strong knowledge of AWS services and cost management strategies. - Ability to apply cloud architecture principles including scalability, high availability, and security best practices. - Intermediate knowledge of compliance frameworks (e.g., HITRUST, HIPAA, SOC 2). - Familiarity with Identity and Access models in on-prem and public cloud. - Advanced proficiency in cloud-native serverless application design and microservices architecture. - Strong experience with monitoring and observability tools, including AWS CloudWatch. - Demonstrated practice of emotional intelligence in a deadline-driven, agile environment. - Expertise in cloud service design patterns and architectures. Requirements - 10 years experience in application or solution architecture. - 8 years experience in cloud architecture, cloud engineering, and cloud-native application design. - 5 years proven track record of designing, deploying, and managing large-scale serverless SaaS solutions on public cloud, preferably AWS. - 5 years experience with modern development practices such as CI/CD, infrastructure as code (IaC), and DevOps. Preferred Experience - 5 years experience as an architect in a commercial SaaS environment. - 5 years experience operating within an architecture governance framework. Required Training, Certification and Education - Bachelor’s degree in Computer Science, Information Technology, or a related field or equivalent experience. - AWS Certified Solutions Architect – Professional (or equivalent advanced certifications). Preferred Training, Certification and Education - Master’s degree. - Other relevant certifications (e.g., TOGAF, ITIL, Cloud Security) are a plus. Working Conditions - Home Office/Remote. - Occasional overnight travel (up to 10%) by land and/or air. - Must be able to use equipment at workstation for up to 8 hours daily. Benefits - Choice of Blue Cross Blue Shield Medical, Dental, and Vision Plans. - Telehealthcare – for Medical and Behavioral visits. - Generous PTO with buy/sell options. - 9 Company holidays, a floating day off, and a day off for volunteering. - Employee Assistance Program. - Wellness program - earn insurance discounts or credit towards health-related items. - 401K Plan with employer matching contributions. - Company-funded spending/reimbursement accounts for out-of-pocket medical expenses. - Bonus and Recognition programs. - Tuition Assistance. - Consultation with financial planner. - Basic Life & AD&D Insurance, Short and Long-Term Disability Insurance provided, and Supplemental Term Life Insurance available. - Group Discount programs - mobile, technology services, etc.

• Conducts data analysis and develops dashboards to monitor business performance as well as individual performance of sales team, including revenue, pricing, and operational metrics • Supports territory and coverage design • Designs and roles out sales comp plan in alignment with our strategic initiatives • Tracks and reports on OKRs, KPIs, and strategic initiatives across departments • Supports annual and quarterly planning cycles, including forecasting and scenario modeling • Develops business cases for new initiatives and strategic investments; identifies and evaluates new growth initiatives and partnership opportunities • Maintains and optimizes sales tools, including day-to-day operations of HubSpot and Sales Navigator • Works with partners to ensure the CRM is optimized to support growth • Collaborates with cross-functional teams to ensure alignment on strategic priorities • Helps educate teams on SaaS metrics, including ensuring pipeline accuracy for net-new revenue • Works cross-functionally with Legal to ensure accurate and compliant bookings • Programmatic support for key initiatives

• Provides daily, ongoing security oversight of assigned complex systems, including the security impact of proposed modifications, additions, and technology refresh evolutions • Works within a team to develop customized technical solutions to unique problems while adhering to security policies, procedures, standards and best practices • Develops creative technical and procedural solutions to effectively secure information systems without introducing significant operational overhead • Aids in the development of architectural designs, and reviews new product implementations • Assists with troubleshooting and performs research to identify the cause of issues and identify potential solutions • Provides mitigation recommendations to reduce identified security risks • Establishes and enforces security best practices, protection objectives, process improvements and effective security controls with associates and customers • Assists in security incident response and documentation • Assesses the overall security risks to the system by understanding system security vulnerabilities and associated threats • Analyzes impact of software installations, configurations and infrastructure modifications to minimize system downtime when recommending security remediation’s • Assists in mentoring junior team members on security operations processes and procedures • Advises associates of the security features and procedures used in their products and systems • Performs regularly scheduled security reviews (e.g., technology, operations and personnel) • Participates in annual reviews of policies, procedures and security controls in support of security framework assessments

Overview Are you a strategic thinker who loves turning complex challenges into clear financial insights? Do you thrive in customer facing roles where you get to influence executive decisions and shape business strategy? If so, NASCO wants to meet you. We’re looking for a Commercial Strategy and Operations Lead to join our high impact team and help translate a robust portfolio of capabilities and solutions into standard, commercial offerings that enable go-to-market execution. This role will partner closely with Marketing, Sales, Finance, Product, Account Management, and GTM Operations to ensure pricing aligns with market value, customer outcomes, and margin targets, while enabling scalable, repeatable selling This is a highly cross-functional, builder role! Responsibilities - Stands up and scales foundational Pricing and Packaging (P&P) framework; manage and maintain master product catalog - Develops customized financial models and executive ready business cases that demonstrate measurable customer outcomes. To include translating customer value and ROI into executive level deal narrative - Performs competitive analysis and synthesizes market insights to inform long range planning, product strategy, and differentiation. To include monitoring competitive pricing and customer buying behavior - Defines and maintains the company’s pricing strategy across products, services, and bundles, including list price architecture and packaging - Establishes pricing guardrails, discounting policies, and approval frameworks to protect margin while supporting sales velocity - Owns pricing governance and decision rights - Collaborates with Sales leadership to shape deal strategy, pricing approaches, and value led go-to-market motions to optimize ACV, TCV and margin - Leads cross functional initiatives to scale value based selling programs, tools, and methodologies across the GTM ecosystem. To include developing and maintain deal modeling tools that support scenario analysis, bundling and multi-year agreements - Analyzes pricing performance, win/loss data, discount trends, and margin outcome to improving product packaging and pricing for continuous improvement - Creates and owns the deal desk process for all non‑standard and complex deals, including pricing exceptions, bundling, multi‑year agreements, and contract deviations - Reviews deal economics to ensure alignment with pricing guardrails, margin targets, and approval thresholds - Drives deal approvals by coordinating cross‑functional stakeholders and enforcing approval matrices Qualifications Required Knowledge, Skills, and Abilities: - Advanced proficiency in financial modeling, Excel (including advanced functions and pivot modeling), and executive level PowerPoint development - Strong business acumen with deep understanding of SaaS business models, pricing strategies, and cloud/AI technologies - Demonstrated ability to simplify complex concepts and communicate them effectively to senior executives - Strong knowledge of financial concepts, including GAAP, COGS, and ASC 606 standards - Proven experience owning pricing strategy and supporting complex, enterprise‑level deals - Strong financial modeling and analytical skills, with the ability to clearly communicate insights to executive audiences - Strong analytical, problem solving, and strategic thinking capabilities - Proven ability to lead cross functional initiatives and influence without authority - Excellent verbal, written, and facilitation skills with a proven track record of executive and customer engagement, including executive-level presentations Knowledge, Skills, and Abilities: - Expertise in SaaS metrics (ARR, NRR, churn, CAC, LTV) - Experience developing enterprise‑level value frameworks or leading value engineering programs - Knowledge of healthcare, regulated environments, or payer/provider ecosystems - Proficiency in CRM platforms such as Salesforce, HubSpot, and value selling or revenue intelligence tools Experience: - 10 years of experience in pricing, revenue strategy, commercial operations, or finance, preferably in SaaS, technology, or services‑led businesses - Demonstrated experience influencing senior/executive stakeholders and driving strategic business outcomes Preferred Experience: - SaaS or healthcare technology experience - Experience with value‑based pricing and outcome‑driven commercial models - Familiarity with healthcare, regulated markets, or complex services pricing - Hands‑on experience operationalizing pricing in CRM and CPQ tools (e.g., HubSpot or similar) - Prior experience building or leading a pricing or business value function - Leadership of cross functional programs or initiatives with enterprise-wide reach Required Training, Certification and Education: - Bachelor’s degree in Business, Finance, Economics, or related field or equivalent experience Preferred Training, Certification and Education: - MBA or advanced degree in a quantitative discipline. - Certifications such as PMP or CFA are a plus Working Conditions: - Must be able to use equipment at workstation, in an indoor environment, for up to 8 hours daily - Remote/Home office - Must be able to travel up to 20% of the time Benefits Overview At NASCO, we trust our workforce to be fully remote, working from their home. This benefit offers significant, personalized outcomes for each associate including work/life balance, savings on commuting, work clothing, and increased time to spend on personal activities. Our full benefit package is designed to support the physical, mental, and financial health of our associates. We offer: Physical and Mental Health Benefits - Choice of Blue Cross Blue Shield Medical, Dental, and Vision Plans - Telehealthcare – for Medical and Behavioral visits - Generous PTO with buy/sell options - 9 Company holidays, a floating day off, and a day off for volunteering - Employee Assistance Program - Wellness program - earn insurance discounts or credit towards health-related items Financial Health Benefits - 401K Plan with employer matching contributions - Company-funded spending/reimbursement accounts to help with out-of-pocket medical expenses - Bonus and Recognition programs - Tuition Assistance - Consultation with financial planner - Basic Life & AD&D Insurance, Short and Long-Term Disability Insurance provided, and Supplemental Term Life Insurance is available - Group Discount programs - mobile, technology services, etc., to help you save money Other Benefits - E-Learning – Comprehensive and current library of e-learning and performance support assets, available on demand and at no cost All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability. Must have legal authority to work in the US. We will not accept applicants that use AI when answering the screening questions. Applicants who use AI to answer any questions or to complete their application will not be considered for employment. #DN-LI

Overview Under general direction, the Senior Accountant is involved in a wide variety of advanced accounting activities in the accounting department. This role reviews and manages high-level work functions, assisting and mentoring associates in junior accounting roles. Using accumulated accounting knowledge and skills, this individual critically reviews and analyzes financial data and creates reports on financial status. Their excellent verbal and written communication skills enable them to develop and share financial information with managers and leaders including accounting reports of various complexity. This may include advanced research, analysis and recommendations as well as various projects. Communicates to manager on status of projects and initiatives. Responsibilities - Reviews contracts and analyzes the impact of financial terms and conditions - Processes invoices in accordance with the contract terms - Interprets data and identifies financial trends and variances - Formulates relevant financial data to record more complex accounting entries to insure accurate financial reporting for close cycles - Performs complex variance analyses and account reconciliations - Identifies potential areas for process improvements and proposes enhancements - Prepares advanced, complex financial reports - Coordinates work flow within specified area, assuring quality standards are upheld - Monitors quality of work of junior level associates in the department - Remains current on industry best practices and leverages technology for enhanced accuracy and process improvements - Researches information and provides timely responses to internal and external audit requests - Provides work guidance to the team to assure completion of accurate month end close cycle - Trains and mentors junior level associates - Remains current on the latest accounting rules, regulations, and practices Qualifications Required Knowledge, Skills, and Abilities: - Strong accounting skills - Ability to communicate (written and face-to-face) clearly and professionally at all levels of the organization - Strong knowledge of GAAP and financial systems and tools - Advanced skills in spreadsheets - Advanced skills using financial databases - Ability to be highly organized, detail oriented, analytical, self-motivated and possess a team attitude - Ability to multi-task and work under pressure, deadlines and plan and solve problems - Demonstrated strong willingness to learn and grow to meet changing requirements of the business and accounting team Experience: - 5 or more years of accounting experience Required Education: - Bachelor’s Degree in Accounting preferred, Finance, Business Management or equivalent experience Preferred Training and Certification: - Experience in financial accounting systems - Experience in financial management reporting and budgeting/forecasting systems - Experience with resource timekeeping systems - CPA or CMA certification desired Working Conditions: - Must be able to use equipment at workstation for up to 8 hours daily - Working remotely, home office with occasional travel to the Atlanta office Benefits Overview At NASCO, we trust our workforce to be fully remote, working from their home. This benefit offers significant, personalized outcomes for each associate including work/life balance, savings on commuting, work clothing, and increased time to spend on personal activities. Our full benefit package is designed to support the physical, mental, and financial health of our associates. We offer: Physical and Mental Health Benefits - Choice of Blue Cross Blue Shield Medical, Dental, and Vision Plans - Telehealthcare – for Medical and Behavioral visits - Generous PTO with buy/sell options - 9 Company holidays, a floating day off, and a day off for volunteering - Employee Assistance Program - Wellness program - earn insurance discounts or credit towards health-related items Financial Health Benefits - 401K Plan with employer matching contributions - Company-funded spending/reimbursement accounts to help with out-of-pocket medical expenses - Bonus and Recognition programs - Tuition Assistance - Consultation with financial planner - Basic Life & AD&D Insurance, Short and Long-Term Disability Insurance provided, and Supplemental Term Life Insurance is available - Group Discount programs - mobile, technology services, etc., to help you save money Other Benefits - E-Learning – Comprehensive and current library of e-learning and performance support assets, available on demand and at no cost All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability. Must have legal authority to work in the US. We will not accept applicants that use AI when answering the screening questions. Applicants who use AI to answer any questions or to complete their application will not be considered for employment.