• Lead process discovery and redesign workshops to analyze current state, uncover root causes, and define future-state processes optimized for AI enablement. • Design, validate, and iterate executable BPMN 2.0 and DMN models that serve as the authoritative blueprint for implementation and system integration. Your designs will also incorporate deterministic and probabilistic decision automation and integrate AI agents to enhance business outcomes. • Provide regular reporting on progress, risks, and outcomes in an agile manner to leadership and stakeholders. • Partner with business and technical teams to ensure redesigned processes integrate seamlessly with enterprise systems and data flows and always meet compliance requirements. • Collaborate with vendors and partners to manage multiple projects in parallel, ensuring deliverables meet enterprise standards and demanding timelines. • Support and enable process ownership and governance across departments, ensuring adherence to standards, security, and PII controls. • Support the cataloging of processes as assets, building a comprehensive enterprise process landscape that informs AI and automation roadmaps. • Use process mining and analytics tools (e.g., Camunda Optimize) to measure adoption, performance, and business value realization. • Advocate for practical AI adoption by demonstrating how redesigned processes and AI agents can augment human decision-making. • Collaborate closely with the Data Solutions team to align redesigned processes with the company’s data foundation, ensuring they integrate seamlessly with the semantic data model and broader data strategy

• Lead process discovery and redesign workshops to analyze current state, uncover root causes, and define future-state processes optimized for AI enablement. • Design, validate, and iterate executable BPMN 2.0 and DMN models that serve as the authoritative blueprint for implementation and system integration. Your designs will also incorporate deterministic and probabilistic decision automation and integrate AI agents to enhance business outcomes. • Provide regular reporting on progress, risks, and outcomes in an agile manner to leadership and stakeholders. • Partner with business and technical teams to ensure redesigned processes integrate seamlessly with enterprise systems and data flows and always meet compliance requirements. • Collaborate with vendors and partners to manage multiple projects in parallel, ensuring deliverables meet enterprise standards and demanding timelines. • Support and enable process ownership and governance across departments, ensuring adherence to standards, security, and PII controls. • Support the cataloging of processes as assets, building a comprehensive enterprise process landscape that informs AI and automation roadmaps. • Use process mining and analytics tools (e.g., Camunda Optimize) to measure adoption, performance, and business value realization. • Advocate for practical AI adoption by demonstrating how redesigned processes and AI agents can augment human decision-making. • Collaborate closely with the Data Solutions team to align redesigned processes with the company’s data foundation, ensuring they integrate seamlessly with the semantic data model and broader data strategy

About point.me At point.me, we’re on a mission to increase the spending power for millions of people by turning loyalty points into travel wealth. We are committed to simplifying the loyalty points experience and increasing our customers' spending power by using our real-time search and booking engine, making it easy to book flights with points. Over the last two-plus decades, points and miles have evolved into a multi-billion-dollar industry. Exact numbers aren’t published, but it’s estimated that $300 billion in award points are issued every year. For context, that’s on par with the GDP of Greece! Join us and be part of a fast-growing company where your work will make a real impact on the future of award booking. We offer competitive salaries, meaningful equity, comprehensive health coverage, and the opportunity to work fully remotely as part of a distributed team. The Position We’re looking for a Senior Manager of BizOps to join our BizOps and Analytics team. You’ll primarily work with our Commercial team to develop business cases, pitch decks, and strategies that will accelerate point.me’s B2B partnership motion with Financial Institutions, FinTechs, and Loyalty Programs. Additionally, you’ll play a key role in core company business operations – helping drive strategic planning, building and maintaining KPIs, and supporting regular business reviews with leadership. What You'll Do Commercial Strategy & Enablement (70-80%) - Partner with Commercial leadership to build data-driven business cases and ROI modeling for Financial Institution, FinTech, and Loyalty Program partnerships. - Create polished pitch decks and narrative frameworks that clearly articulate point.me’s value proposition, product capabilities, and partnership opportunities. - Conduct TAM/SAM/SOM sizing, competitive analysis, and market segmentation to inform partner strategy. - Support deal strategy and structuring for commercial opportunities, including pricing frameworks and multi-product proposals. - Collaborate with Commercial, Product, Engineering, Data, and Finance to align partner needs with roadmap, analytics, and financial models. Business Operations (20-30%) - Support company-wide strategic planning cycles (quarterly and annually) with analyses, scenario modeling, and structured recommendations. - Build, refine, and own key business metrics dashboards in partnership with Data & Finance. - Drive preparation for and assist with facilitation of recurring business reviews (Weekly Business Reviews, Executive Syncs, Board prep) and help elevate insights to leadership. - Evaluate strategic opportunities, operational bottlenecks, and business performance trends, then translate insights into actionable plans and proposals. - Assist with ad hoc special projects and cross-functional initiatives across the company. Who You Are - You operate with an ownership mindset and enjoy bringing structure to ambiguous problems. - You are a strategic thinker with strong operational chops; you see the big picture, and quickly translate it into clear frameworks, processes, and action plans. - You have exceptional executive presence and are adept at engaging with and influencing internal and external senior stakeholders. - You are energized by cross-functional work in a fast-paced, collaborative environment. - Bonus: you have a foundational understanding of the credit card points & miles and/or award travel ecosystem, or a strong desire to quickly learn about the space. Qualifications - 5–7 years of experience in BizOps, strategy, management consulting, investment banking, or similar analytical/strategic roles. Prior startup experience strongly preferred. - Deep experience building business cases, financial models, and structured analyses, preferably for enterprise partnerships. - Highly skilled at cultivating strong cross-functional relationships across all levels, from junior employees to executives. - Exceptional deck-building and narrative development capabilities to transform insights into compelling, partner-facing materials. - Strong project management skills with a demonstrated ability to drive clarity, alignment, and execution to unstructured problems. - Experience working in Financial Services, FinTech, Travel, or Loyalty is a strong plus, but not required. Why You’ll Like Working Here Join our growing team! Here at point.me we believe in taking care of our team, so that our team can take care of our customers. All employees are offered the following: - Competitive salaries - Ownership with meaningful equity - Fully-paid Medical, Dental, Vision for US employees - 100% distributed workforce, so you can contribute from anywhere - Open vacation policy - Paid family leave for all parents The anticipated salary range for this role's listed level is $155,000-185,000. Level and salary ranges are determined through interviews and a review of experience, knowledge, skills, abilities of the applicant, in alignment with market data. While our team members can join us from anywhere, all applicants must be eligible to work in the United States. Equal Opportunity Employer At point.me, we value a diverse team. That's why we are committed to providing equal opportunity employment regardless of race, national or ethnic origin, color, religion, age, sex, sexual orientation, gender identity or expression, marital status, veteran status, disability, or any other protected class. We encourage you to apply and to let us know if you require accommodation during the recruitment process. Sound like a good fit? Let’s chat.

• Perform analysis of business, process and user needs, documentation of requirements, cost/benefit analysis and translation into proper system requirement specifications. • Formulate and define systems and objectives based on both user needs and a good understanding of applicable business systems and industry requirements. • Devise or modify procedures and processes to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results. • Validate benefits achieved from solution implementation. • Influence department's strategy. • Make decisions on moderately complex to complex issues regarding technical approach for project components, and work is performed without direction. • Exercise considerable latitude in determining objectives and approaches to assignments.