DYNE Group

Role Description We are seeking a talented and detail-oriented Quality Assurance Engineer (Mid-Level) to join our Agile delivery team and help ensure the successful delivery of high-quality solutions built on the SAP Business Technology Platform (SAP BTP). In this role, you will be responsible for designing, executing, and maintaining manual test scenarios and test cases while validating functional, integration, and regression testing outcomes. You will work closely with Product Owners, developers, customer stakeholders, and the Quality Manager to ensure complete test coverage, requirement traceability, and compliance with SAP quality standards and delivery practices. Key Responsibilities - Participate actively in Agile/Scrum ceremonies, including sprint planning, backlog refinement, reviews, and retrospectives. - Design, execute, and maintain manual test scenarios and test cases for SAP BTP applications and business processes. - Perform functional, integration, and regression testing to validate end-to-end business workflows. - Review and refine customer-provided test cases to align with business requirements, user stories, and acceptance criteria. - Ensure comprehensive test coverage and traceability across requirements, user stories, and testing artifacts. - Coordinate and support MIT (Integrated Testing Phase) activities, including execution tracking, defect management, and validation reporting. - Collaborate with Product Owners, developers, customer teams, and Quality Managers throughout the testing lifecycle. - Identify, document, track, and communicate defects, risks, and testing progress effectively. - Support test automation initiatives using SAP-recommended frameworks and tools. - Ensure adherence to SAP quality standards, testing methodologies, and delivery best practices. Qualifications - Proven experience in Software Quality Assurance with a strong focus on manual testing. - Solid understanding of QA methodologies, test planning, execution, defect management, and regression testing. - Experience working within Agile/Scrum delivery environments. - Strong ability to interpret business requirements, user stories, and acceptance criteria and translate them into effective test coverage. - Experience collaborating with cross-functional teams, including Product Owners, developers, and business stakeholders. - Excellent communication, analytical, documentation, and problem-solving skills. Tools & Technologies - SAP Business Technology Platform (SAP BTP) - Jira, Xray, or similar test management and traceability tools - Defect tracking and QA reporting tools - API testing tools such as Postman, Bruno, or similar - Exposure to Selenium, Cypress, or SAP-relevant test automation frameworks Nice to Have - Experience supporting test automation initiatives. - Knowledge of CI/CD pipelines and automated test integration. - Familiarity with SAP testing methodologies, SAP Activate, SAP Cloud ALM, or SAP Solution Manager. - Exposure to AI-driven testing approaches, intelligent test automation, or test generation tools. - Experience with performance testing tools such as JMeter.

Role Description We are seeking an experienced Senior React / TypeScript Developer to join a high-performing team working on an internal Customer 360 platform (1CSW) within the SAP BTP/MXP environment. This role is ideal for a frontend specialist who is passionate about building scalable, responsive, and user-centric web applications using modern technologies. - Design, develop, and maintain reusable React and TypeScript components. - Translate business and functional requirements into high-quality frontend solutions. - Integrate frontend applications with RESTful and OData APIs. - Collaborate closely with Product Owners, UX/UI Designers, and backend developers. - Ensure code quality through code reviews, testing, and adherence to best practices. - Optimise application performance, responsiveness, and scalability. - Troubleshoot frontend issues and implement effective solutions. - Contribute to agile ceremonies and work effectively within cross-functional teams. Qualifications - Strong commercial experience developing web applications using React.js. - Excellent knowledge of TypeScript, HTML5, CSS3, and modern JavaScript (ES6+). - Experience integrating RESTful APIs and backend services. - Good understanding of responsive design and modern UI/UX principles. - Experience with frontend build tools such as Webpack and Babel. - Strong working knowledge of Git and version control best practices. - Excellent analytical, problem-solving, and communication skills. - Experience working in Agile/Scrum environments. Requirements - Fluent English and German language skills (both written and spoken). - Must be based in Europe and eligible to work remotely within the region. Nice to Have - Experience working within SAP BTP/MXP environments. - Exposure to enterprise-scale Customer 360 or CRM platforms.

Role Description We're looking for an experienced SAP BTP DevOps Engineer to operate and maintain CI/CD pipelines, platform health, and security compliance for custom cloud applications running on SAP BTP Cloud Foundry, supporting Aptiv Global Operations across DEV, QA, and PROD landscapes. This is a remote role requiring full alignment with Brazil business hours. Key Responsibilities - Manage CI/CD pipelines and resolve incidents within defined SLA windows - Coordinate deployments across DEV/QA/PROD with rollback capability - Rotate secrets and certificates ahead of expiration thresholds - Triage security scans and produce CVE remediation reports - Deliver weekly environmental health check summaries to the project lead Qualifications - SAP BTP Cloud Foundry: subaccount administration, CF CLI, MTA build and deployment - CI/CD pipeline management with Jenkins (Jenkinsfile, build/deploy/security stages) - MTA/mta.yaml and manifest.yml versioned configuration management - XSUAA and SAP IAS: certificate rotation, trust configuration, token validation - SAP HANA Cloud HDI container lifecycle and deployment artifact management - SAP Credential Store: secrets management and rotation (max 90-day cycle) - Security gate tools: SonarQube, Mend/WhiteSource, Checkmarx, Fortify - SAP Cloud Logging and Alert Notification Service for proactive monitoring - Git-based version control and branching strategy for multi-landscape environments - Strong English proficiency for technical documentation and client communication - Minimum 5 years in DevOps or platform engineering roles with SAP BTP - Experience managing DEV/QA/PROD landscape parity and release coordination Nice-to-Have Skills - SAP Job Scheduling Service monitoring and alerting - Neo to Cloud Foundry migration tooling experience - Kyma runtime awareness - SAP Build Work Zone deployment - SAP Integration Suite pipeline integration - BlackDuck and advanced Fortify configuration - Exposure to regulated/enterprise clients (pharma, energy, government) - Familiarity with SAP CIS or CAE delivery methodology Requirements - Must be available and willing to confirm availability within Brazil business hours before submission - Brazil-based candidates preferred for team alignment - Portuguese speakers preferred for delivery team engagement; English-only speakers will be considered

Role Description The consultant will lead and support full-cycle SAP Ariba Supplier Lifecycle & Performance (SLP) implementations, integrations, and AMS activities. This role requires strong techno-functional expertise across Ariba Upstream modules, deep procurement process knowledge, and hands-on experience integrating Ariba with SAP S/4HANA or ECC. Key Responsibilities - Lead end-to-end implementation/AMS of SAP Ariba SLP including supplier registration, qualification, segmentation, and performance management. - Configure supplier onboarding workflows, questionnaires, approval flows in public & private cloud. - Integrate Ariba SLP with SAP S/4HANA/ECC using CIG for vendor master & BP synchronization. - Build automated supplier validation using Ariba APIs (REST/SOAP) with external portals (gov registries, bank verification, etc.). - Configure external supplier validation & invoice validation workflows with regulatory portals. - Design and align Business Partner (BP) Model in S/4HANA with SLP data flows. - Conduct As-Is / To-Be workshops, translate requirements into configuration specs. - Collaborate with technical teams on API integrations, custom validations, workflow automation. - Develop integration documentation, functional specs, configuration workbooks. - Lead UAT, training, supplier enablement, and cutover/go-live activities. Qualifications - Implementation experience in SLP, Ariba Sourcing, Ariba Contracts, and Procure-to-Order processes. - Deep understanding of Upstream procurement from supplier onboarding to performance review. - Ability to map complex procurement policies into SLP configuration. - Experience designing supplier qualification questionnaires & modular onboarding flows. - Expertise in building complex approval workflows. - Strong stakeholder management; ability to engage C-suite and operational teams. - Ability to assess current onboarding processes and recommend best-practice improvements. - Experience building custom reports and best-practice sourcing events (projects, auctions, etc.). Requirements - Hands-on configuration in SLP: registration, qualification templates, segmentation, preferred supplier lists, scorecards. - Proficiency in CIG for Ariba–ERP/S4 integration. - Knowledge of SAP BTP integration services and Ariba REST/SOAP APIs. - Strong SAP MM functional knowledge: vendor master, PIRs, contracts, pricing, account determination. Required SAP Certifications - SAP Ariba Supplier Management (SLP) - SAP Ariba Sourcing - SAP Ariba Contract Management

Role Description We are looking for an experienced Business Analyst with strong expertise in the Retail and Fashion industry to join our growing team. The ideal candidate will work closely with business stakeholders, product owners, and technology teams to gather requirements, analyze business processes, and support the successful delivery of business and digital transformation initiatives. - Gather, analyze, and document business requirements from stakeholders. - Conduct workshops, interviews, and requirement gathering sessions. - Create and maintain Business Requirement Documents (BRD), Functional Requirement Documents (FRD), user stories, use cases, and process flow diagrams. - Analyze existing retail and fashion business processes and recommend improvements. - Collaborate with business users, product teams, developers, QA teams, and project managers. - Translate business requirements into functional specifications and acceptance criteria. - Facilitate User Acceptance Testing (UAT), defect management, and business sign-off. - Manage requirement traceability throughout the project lifecycle. - Support Agile delivery teams through backlog grooming, sprint planning, and requirement clarification. - Participate in solution design discussions and ensure alignment with business goals. - Prepare project documentation, reports, and stakeholder communications. Qualifications - 8+ years of Business Analysis experience. - Strong experience in Retail and Fashion/Apparel domain. - Expertise in requirement gathering, stakeholder management, and business process analysis. - Strong understanding of: - Retail Operations - Merchandising - Inventory Management - Supply Chain Management - Order Management - Point of Sale (POS) - E-commerce & Omnichannel Retail - Experience creating BRDs, FRDs, user stories, process maps, and use cases. - Strong communication, analytical, and problem-solving skills. - Experience working in Agile/Scrum environments. - Hands-on experience with Jira, Confluence, Azure DevOps, or similar tools. Preferred Skills - Experience working with Fashion, Apparel, Lifestyle, or Retail brands. - Exposure to ERP, OMS, WMS, CRM, or Retail Management Systems. - Knowledge of SQL, Power BI, Tableau, or reporting tools. - Experience in digital transformation projects. - CBAP, CCBA, PMI-PBA, or equivalent certification is an advantage. Educational Qualification - Bachelor's degree in Business Administration, Information Technology, Computer Science, or related discipline. - MBA or relevant Business Analysis certifications preferred. Benefits - Opportunity to work on large-scale Retail & Fashion transformation programs. - Exposure to global stakeholders and enterprise platforms. - Flexible work environment with remote opportunities. - Collaborative and growth-oriented culture.

Role Description We are seeking an experienced Salesforce Automation QA Engineer to join our growing team. The ideal candidate will have strong expertise in Salesforce testing, automation frameworks, API testing, and end-to-end quality assurance processes. The candidate will work closely with developers, business analysts, and product owners to ensure high-quality Salesforce implementations and releases. - Design, develop, and maintain automated test scripts for Salesforce applications. - Validate Salesforce Sales Cloud, Service Cloud, and Lightning components. - Perform functional, regression, integration, system, and end-to-end testing. - Develop and execute automation frameworks using Selenium WebDriver, Java, and TestNG. - Perform API testing using REST Assured, Postman, or similar tools. - Analyze business requirements and create comprehensive test plans, test cases, and test scenarios. - Collaborate with development teams to identify, reproduce, and resolve defects. - Participate in Agile ceremonies including sprint planning, daily stand-ups, retrospectives, and release planning. - Execute test cycles and provide detailed status reports to stakeholders. - Support CI/CD pipelines and automation execution through Jenkins or similar tools. - Ensure quality standards and best practices are followed throughout the software development lifecycle. - Work with cross-functional teams to validate integrations between Salesforce and third-party applications. Qualifications - 5+ years of experience in QA and Test Automation. - Hands-on experience in Salesforce Testing. - Strong experience with Salesforce Sales Cloud and/or Service Cloud. - Expertise in Selenium WebDriver with Java. - Experience with TestNG, Maven, and automation frameworks. - Strong knowledge of Salesforce Lightning Experience. - Experience in API testing using REST Assured or Postman. - Experience with Jira and defect management tools. - Good understanding of SQL and database validation. - Experience working in Agile/Scrum environments. - Strong analytical, troubleshooting, and communication skills. Requirements - Salesforce Certifications (Administrator, Platform App Builder, or related). - Experience with Salesforce CPQ, Experience Cloud, or Marketing Cloud. - Knowledge of CI/CD tools such as Jenkins, GitHub Actions, or Azure DevOps. - Experience with BDD frameworks such as Cucumber. - Exposure to performance testing tools is an added advantage. Notice Period - Immediate Joiners or candidates available within 15 days preferred.

Role Description We are seeking a talented and detail-oriented Quality Assurance Engineer (Mid-Level) to join our Agile delivery team and help ensure the successful delivery of high-quality solutions built on the SAP Business Technology Platform (SAP BTP). In this role, you will be responsible for designing, executing, and maintaining manual test scenarios and test cases while validating functional, integration, and regression testing outcomes. You will work closely with Product Owners, developers, customer stakeholders, and the Quality Manager to ensure complete test coverage, requirement traceability, and compliance with SAP quality standards and delivery practices. Key Responsibilities - Participate actively in Agile/Scrum ceremonies, including sprint planning, backlog refinement, reviews, and retrospectives. - Design, execute, and maintain manual test scenarios and test cases for SAP BTP applications and business processes. - Perform functional, integration, and regression testing to validate end-to-end business workflows. - Review and refine customer-provided test cases to align with business requirements, user stories, and acceptance criteria. - Ensure comprehensive test coverage and traceability across requirements, user stories, and testing artifacts. - Coordinate and support MIT (Integrated Testing Phase) activities, including execution tracking, defect management, and validation reporting. - Collaborate with Product Owners, developers, customer teams, and Quality Managers throughout the testing lifecycle. - Identify, document, track, and communicate defects, risks, and testing progress effectively. - Support test automation initiatives using SAP-recommended frameworks and tools. - Ensure adherence to SAP quality standards, testing methodologies, and delivery best practices. Qualifications - Proven experience in Software Quality Assurance with a strong focus on manual testing. - Solid understanding of QA methodologies, test planning, execution, defect management, and regression testing. - Experience working within Agile/Scrum delivery environments. - Strong ability to interpret business requirements, user stories, and acceptance criteria and translate them into effective test coverage. - Experience collaborating with cross-functional teams, including Product Owners, developers, and business stakeholders. - Excellent communication, analytical, documentation, and problem-solving skills. Tools & Technologies - SAP Business Technology Platform (SAP BTP) - Jira, Xray, or similar test management and traceability tools - Defect tracking and QA reporting tools - API testing tools such as Postman, Bruno, or similar - Exposure to Selenium, Cypress, or SAP-relevant test automation frameworks Nice to Have - Experience supporting test automation initiatives. - Knowledge of CI/CD pipelines and automated test integration. - Familiarity with SAP testing methodologies, SAP Activate, SAP Cloud ALM, or SAP Solution Manager. - Exposure to AI-driven testing approaches, intelligent test automation, or test generation tools. - Experience with performance testing tools such as JMeter.

Role Description We are looking for an experienced Backend Developer with strong expertise in SAP Cloud Application Programming Model (CAP) and SAP HANA Cloud to join a global SAP BTP implementation for a leading consumer goods client. In this role, you will be responsible for designing and developing backend services, data models, security frameworks, and cloud-native applications on SAP Business Technology Platform (BTP). You will work closely with UI5/Fiori developers, QA engineers, and technical reviewers within an Agile delivery team. Key Responsibilities - SAP CAP Development - Design and develop CAP services using CDS entities, projections, views, aspects, actions, and functions. - Implement CAP event handlers (before, on, and after) for business logic, validations, and draft lifecycle management. - Apply SAP CAP annotations including authorization, validation, OData exposure, and data restrictions. - Develop type-safe CAP applications using TypeScript and generated CDS models. - Collaborate with frontend teams to define and maintain OData service contracts. - SAP HANA Cloud Development - Design and optimize data models on SAP HANA Cloud. - Manage HDI containers and CDS-to-HANA deployments. - Develop calculation views, table functions, and native procedures when required. - Perform performance tuning through indexing, partitioning, and query optimization. - Security & Authorization - Implement role-based and instance-based authorization using XSUAA. - Configure scopes, role templates, and role collections. - Support multi-tenant security and data isolation requirements where applicable. - Quality & Testing - Develop automated integration tests using cds.test(). - Create unit tests using Jest. - Ensure coverage of positive and negative business scenarios. - Maintain deterministic and reliable test suites. - Deployment & Operations - Build and deploy applications using MTA and Cloud Foundry. - Execute deployment validation, smoke testing, and production readiness checks. - Implement structured logging using SAP Cloud Logging. - Support monitoring and alerting through SAP Alert Notification Service. - Agile Delivery - Participate in Scrum ceremonies including sprint planning, daily stand-ups, reviews, retrospectives, and backlog refinement. - Provide accurate effort estimations and proactively communicate risks or blockers. - Collaborate closely with cross-functional teams to deliver high-quality solutions. Qualifications - Strong hands-on experience with SAP CAP and @sap/cds. - Expertise in CDS modeling, custom handlers, draft management, actions, functions, and plugins. - Experience with CAP development using TypeScript and generated CDS models. - Entities, associations, compositions, projections, views, and aspects. - Localization and advanced annotation techniques. - OData service exposure and metadata management. - HDI deployment and lifecycle management. - Calculation Views, Table Functions, Native Procedures. - Performance tuning, indexing, partitioning, and explain plan analysis. - XSUAA scopes, roles, role templates, and role collections. - Instance-based authorization using @restrict and @requires. - MTA configuration (mta.yaml). - MBT build and validation processes. - Cloud Foundry deployment and troubleshooting. - Experience with MultiApps Plugin, CF Services, CF Logs, and CF CLI. - cds.test() framework. - Jest testing framework. - Authorization and role-based testing scenarios. - SAP Cloud Logging. - SAP Alert Notification Service. - SAP Business Application Studio (BAS). - VS Code with CAP Extensions. - GitHub-based source control and pull request workflows. - CAP CLI and local development tooling. - Experience using tools such as Claude Code, GitHub Copilot, or similar AI assistants. - Write effective prompts with clear business and technical context. - Review and validate all generated code before adoption. - Verify CAP APIs, CDS annotations, and SAP HANA syntax against SAP documentation. - Follow strict security practices and never expose credentials, service keys, customer data, or sensitive information in AI prompts. - Strong English communication skills (written and verbal). - Portuguese (Brazilian) language skills preferred for internal collaboration. - Detail-oriented with a focus on root-cause analysis and code quality. - Strong ownership mindset and commitment to testing before handoff. - Collaborative approach to code reviews and feedback. - Active participation in Agile and Scrum ceremonies. Preferred Qualifications - SAP BTP project experience in enterprise environments. - Experience working with SAP Fiori/UI5 teams. - Exposure to multi-tenant SaaS applications on SAP BTP. - Knowledge of CI/CD pipelines and DevOps best practices.

Role Description We are seeking an experienced Frontend Developer with strong expertise in SAP UI5 and Fiori Elements to join a global SAP BTP implementation project for a leading consumer goods organization. In this role, you will be responsible for designing and developing modern SAP Fiori applications consumed through SAP Build Work Zone. You will collaborate closely with backend developers, QA engineers, and code reviewers within an Agile delivery environment to deliver high-quality, scalable, and user-centric solutions. Key Responsibilities - SAP UI Development - Develop SAP Fiori Elements applications including: List Report Object Page (LROP), Analytical List Page (ALP), Overview Page (OVP), Worklist Applications - Leverage annotation-driven development wherever possible. - Create freestyle SAP UI5 applications, custom controls, fragments, views, and controllers when business requirements extend beyond standard Fiori capabilities. - Implement routing, navigation, responsive layouts, internationalization (i18n), RTL support, and Horizon theme standards. - OData Integration - Consume and integrate OData V4 and V2 services. - Optimize data binding using: $select, $expand, $filter, Batch processing, Draft-enabled applications. - Collaborate with backend developers to define and document OData service contracts. - Quality & Testing - Develop and maintain: OPA5 integration tests, QUnit unit tests, wdi5 end-to-end tests. - Perform accessibility validation using axe-core. - Ensure applications comply with WCAG 2.1 / 2.2 accessibility standards. - Deployment & Operations - Build and deploy applications using: MTA (Multi-Target Applications), mbt build, Cloud Foundry deployment. - Conduct smoke testing within SAP Launchpad and SAP Build Work Zone environments. - Troubleshoot deployment and runtime issues using Cloud Foundry logs. - Agile Collaboration - Participate actively in Scrum ceremonies including: Sprint Planning, Daily Stand-ups, Backlog Refinement, Sprint Reviews, Retrospectives. - Contribute to effort estimation, technical discussions, and continuous improvement initiatives. Qualifications - Strong hands-on experience developing enterprise applications using SAP UI5 and SAP Fiori Elements within SAP Business Technology Platform (BTP) environments. - Proven expertise in building annotation-driven and custom SAP Fiori applications, including responsive user interfaces, navigation, internationalization, accessibility, and modern UX best practices. - Solid experience consuming and integrating OData services, including data binding, batch processing, draft-enabled applications, and frontend-backend contract design. - Strong knowledge of frontend testing methodologies, including unit, integration, end-to-end, and accessibility testing. - Experience deploying and supporting SAP applications on Cloud Foundry using MTA-based deployment models and SAP Build Work Zone. - Good understanding of SAP security concepts, including authentication, authorization, role-based access control, and application routing. - Proficiency with modern SAP development tools, source control systems, CI/CD practices, and collaborative Git-based development workflows. - Experience working in Agile/Scrum teams with strong communication, estimation, documentation, and stakeholder collaboration skills. - Comfortable leveraging AI-assisted development tools such as Claude Code, GitHub Copilot, or similar solutions while maintaining code quality, security, and testing standards. AI-Assisted Development - This project utilizes Claude Code and AI-assisted development tools as part of the daily engineering workflow. - Candidates should be comfortable: - Using AI coding assistants such as Claude Code, GitHub Copilot, or similar tools. - Writing clear and contextual prompts. - Reviewing and validating generated code before implementation. - Running tests and verifying root causes rather than accepting AI-generated solutions blindly. - Cross-checking generated APIs against package dependencies and SAP documentation. - Following secure AI practices and never sharing secrets, credentials, tokens, customer PII, or confidential information within prompts. Required Soft Skills - Strong verbal and written English communication skills. - Portuguese (Brazilian) proficiency for internal team collaboration. - Strong preference for standard Fiori Elements solutions before custom development. - Excellent ownership and accountability mindset. - Ability to self-test deliverables before handoff. - Constructive approach to code reviews and feedback. - Active participation in Agile and Scrum ceremonies. Preferred Qualifications - Experience delivering SAP BTP enterprise applications. - Prior experience working in global Agile teams. - Knowledge of SAP CAP, HANA Cloud, and backend integration patterns. - Experience building scalable cloud-native SAP applications.

Role Description We are seeking experienced Client Delivery Managers to lead customer engagements, drive service excellence, and act as trusted advisors for enterprise SAP customers. This role requires a strong blend of customer relationship management, SAP technical expertise, stakeholder management, and delivery governance. As a Client Delivery Manager, you will serve as the primary point of contact for customers, ensuring successful service delivery while coordinating across multiple SAP and customer stakeholders. You will play a key role in driving customer success, commercial growth, and digital transformation initiatives. Key Responsibilities - Client Relationship Management - Develop and strengthen long-term client relationships by understanding business objectives and aligning SAP services to customer needs. - Act as a trusted advisor and strategic partner to customers. - Serve as the primary escalation point for engagement-related operational issues. - Represent the customer's interests within SAP and ensure timely resolution of concerns. - Delivery & Service Management - Lead customer engagements and ensure successful service delivery across SAP environments. - Coordinate and align activities among SAP Services, SAP Product Support, SAP Cloud Success Services, partners, system integrators, and customer stakeholders. - Drive operational excellence and ensure service commitments and SLAs are consistently met. - Identify risks proactively and implement mitigation strategies. - Governance & Stakeholder Management - Host regular operational, governance, and executive review meetings. - Manage communications across both technical and non-technical stakeholders. - Provide leadership and direction to internal and external teams involved in service delivery. - Influence stakeholders to drive customer outcomes and project success. - Customer Success & Growth - Drive customer adoption, satisfaction, and business value realization. - Identify opportunities for service improvements and operational efficiencies. - Support upsell and cross-sell opportunities by collaborating with sales and pre-sales teams. - Minimize service credits through proactive service management and continuous improvement. - Program & Transformation Leadership - Lead engagement planning and program planning activities. - Support customer digital transformation initiatives and strategic roadmap execution. - Ensure SAP services align with customer business transformation goals. Qualifications - Bachelor's Degree in Information Technology, Computer Science, Engineering, Business, or a related discipline. - Equivalent professional experience will also be considered. Requirements - Strong SAP Basis and SAP Technology background. - Experience with SAP implementations, operations, or Application Managed Services (AMS). - Good understanding of infrastructure operations and virtualized system landscapes. - Knowledge of cloud-based SAP environments is highly desirable. - Excellent customer relationship and stakeholder management skills. - Strong escalation management and problem-resolution capabilities. - Exceptional communication and presentation skills, including interaction with C-level executives. - Ability to translate complex technical concepts into business-friendly language. - Strong leadership, planning, and coordination skills. - 6+ years of experience in a customer-facing role. - Minimum 1 year of project management experience. - 4+ years of experience in SAP Basis, Infrastructure Operations, SAP Managed Services, or SAP Application Support. - Experience managing enterprise-level customer engagements and multiple stakeholders. Preferred Qualifications - SAP consulting experience. - SAP project management experience. - Experience working with SAP Cloud Success Services, SAP ECS, or managed cloud environments. - Familiarity with ITIL, service governance, and delivery management frameworks.