• Help develop plans and business intelligence • Monitor business plans and performance • Set targets and identify opportunities to improve service delivery • Design and deliver business strategies and solutions • Advise and assist clients and partners • Recommend solutions to improve or optimize standards, policies and programs • Prepare recommendations, solutions and action plans • Solve complex problems using analytical skills • Interact with stakeholders in other fields

• Analyze needs and requests and respond to common user questions about management information tools • Analyze reports on your unit’s processes, identify impacts and propose solutions • Diagnose issues, challenges and needs to determine target outcomes • Help develop and implement solutions, policies, programs and action plans • Document and update procedures, requests and reports.

• Convert inbound, marketing-sourced, and BDR-generated leads into qualified pipeline and closed business. • Conduct high-impact discovery sessions to diagnose customer needs and align solutions. • Drive urgency and momentum through thoughtful follow-up, objection handling, and value articulation. • Source additional opportunities through targeted outbound prospecting. • Maintain a self-generated motion to ensure consistent pipeline health and personal ownership. • Own the complete sales process from discovery through close. • Lead negotiations and guide prospects confidently through the buying journey using a value-selling approach. • Maintain accurate forecasts and pipeline visibility through Salesforce. • Consistently inspect deal health and take action to de-risk and accelerate opportunities. • Partner tightly with Marketing to optimize lead quality, attribution, and conversion. • Work alongside BDRs to maximize outbound effectiveness and ensure strong handoff between qualification and closing. • Collaborate with Solutions Consulting and Customers teams for seamless deal execution. • Self-assess performance and seek out coaching and enablement. • Continuously refine selling skills and business acumen.

• Provide technical support and help build strong foundations in Identity and Access Management (IAM) • Perform initial troubleshooting, gather logs/details, and document findings • Support customers with configuration, integration, deployment, and maintenance questions • Collaborate with senior engineers, support leadership, and other teams to resolve complex issues • Identify potential product issues and assist in documenting details for Engineering review • Contribute to knowledge base articles and internal documentation