• Serves as a lead resource for reporting, planning, and analysis within Health Plan Operations. • Drives complex business and enterprise initiatives that enhance operational performance. • Supports operational excellence across multiple functional areas.

• Monitor case queues daily for incoming activity. • Triage, analyze and either reassign or resolve inquiries assigned to applicable queues in CRM. • Keep CRM current and accurate based on information received by clients and broker partners. • Assist with monitoring and reporting on multiple performance metrics, including but not limited to daily case activity & phone activity. • Call calibrations – pull, monitor and score a random sampling of calls monthly. • Review and reassign or complete tasks assigned to Account Management team. • Process various documents through legacy or enhanced platform (miscellaneous documents that need to be processed, specific updates that are reported out of various systems, etc.). • Act as a liaison between the Account Management and Claims teams to ensure all claims documentation is complete, up to date, and accurate. • Coordinate claim feed authorization forms – work with Account Manager to validate claim parameters, complete form and send to carrier. • Pull system reporting to support performance guarantees for applicable clients; prepare final reporting to provide to client(s). • Monitor quarantined emails daily for release. • Support client interactions as needed. • Perform other duties as assigned. • Maintain quality work that exemplifies and promotes our company’s core values.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves serving as the critical link between our technical teams and business stakeholders while building a new analytics platform for one of our impressive clients. - Collaborate with the data modeling team to meet with business stakeholders across departments and gather detailed data and reporting requirements - Document source-to-target transformation rules in Excel, ensuring alignment with stakeholder expectations - Analyze source systems and datasets using SQL to understand structure, content, and quality - Work across a variety of business functions within the Energy and Utilities sector, helping uncover insights and inform data design decisions - Support UAT and validation by comparing expected vs. actual data transformations and results - Help improve internal documentation standards and support clear communication between business and technical teams Qualifications - 3+ years of experience as a Business Analyst or Data Analyst, preferably in data lakehouse or BI projects managing stakeholders and translating technical requirements and updates into digestible business updates - Proficiency in SQL, hands-on enough to query and analyze raw data from source systems - Strong skills in Excel, especially for documenting mappings and transformation logic - Excellent communication and stakeholder engagement abilities - Curiosity and interest in learning how different functions operate within the Energy/Utilities industry - Experience with data projects (ETL, data modeling, reporting) is a plus, but deep engineering experience is not required - Familiarity with Databricks Benefits - Exciting projects with great clients in varying departments and verticals across the world - The ability to work closely with experienced data engineers and quickly grow and expand your skillset - The ability to work closely with all sizes of companies, ranging from Fortune 100 to small local businesses - A workplace where you are encouraged to challenge the status quo and develop new technologies, methodologies, and processes - A diverse team consisting of data gurus, experience seekers, and entrepreneurial minds that are always pushing to be better

Role Description Imagine being the person making sure the digital backbone of a fast scaling aerospace company actually works and keeps working as we grow. As the Business Application Specialist you will be responsible for the administration, optimization, and continuous improvement of business applications across a global organization. The role acts as a key interface between business stakeholders, IT, vendors, and external partners to ensure that applications effectively support business processes, comply with governance standards, and scale with organizational growth. At Destinus, we are revolutionizing the defense industry with cutting-edge Unmanned Aerial Vehicles (UAVs). Our innovative technologies are designed to meet the unique demands of modern defense operations, delivering unparalleled speed, precision, and cost effectiveness. Destinus partners with government agencies and defense organizations worldwide to provide advanced solutions for mission-critical operations, enabling a new era of efficiency and technological superiority. Join us in shaping the future of defense with groundbreaking aerospace innovations. Qualifications - 3+ years of experience in business applications, ERP support, or application management - Experience working in a global or multi-regional organization - Hands-on experience with at least one major enterprise application (e.g. ERP, CRM, HR, Finance systems) - Strong understanding of business processes (finance, operations, HR, supply chain, etc.) - Ability to translate business requirements into functional solutions - Experience working with vendors and managed service providers - Familiarity with application governance, data management, and access controls - Strong communication skills and ability to work with both technical and non-technical stakeholders - Structured, detail-oriented, and proactive working style - Ability to manage multiple priorities in a fast-paced environment - Strong problem-solving and analytical mindset Requirements - Act as the functional owner for assigned business applications (e.g., CRM, HRIS, finance, or operational tools) - Ensure applications are stable, secure, and fit for purpose across all regions - Manage application lifecycles, including configuration, upgrades, enhancements, and decommissioning - Serve as the primary point of contact for business users regarding assigned application-related topics - Gather, analyze, and document business requirements - Translate business needs into functional specifications and solution designs - Support users through training, documentation, and day-to-day functional guidance - Coordinate with external vendors and service providers - Monitor vendor performance and ensure compliance with contracts and SLAs - Support application procurement, renewals, and licensing optimization - Ensure business applications comply with internal policies, data protection requirements, and applicable regulatory standards - Support governance frameworks such as “One Tool” policies to reduce application sprawl - Work closely with IT and Security teams to ensure alignment with ISMS / ISO 27001 requirements where applicable - Identify opportunities to streamline processes and improve system usability - Drive automation and standardization across the organisation - Support change management and adoption of new functionalities - Maintain accurate documentation of application configurations, processes, and integrations - Support audits and internal reviews related to business applications Benefits - Exposure to cross-functional and international stakeholders - Opportunities for professional development and ownership - A collaborative, forward-thinking working environment Nice to Have - Exposure to ISO 27001 / ISMS or other compliance frameworks are an advantage - Experience with process mapping, automation tools, or integration platforms - Experience with ERP systems (e.g. SAP, Oracle, MS Dynamics, Odoo, etc.) - Project management or change management experience