Daisy Group™

• Act as the key point of contact for assigned customers, ensuring delivery against contractual commitments • Identify opportunities for service and revenue enhancement • Manage customer relationships throughout the service lifecycle • Deliver clear communication, maintain accountability, and drive satisfaction across all touchpoints • Own the customer contract and service obligations, identifying risks and implementing mitigation strategies • Plan, lead, and document structured Service Review Meetings • Act as the escalation point for customer service concerns • Partner with Account Management to align on strategic goals • Monitor and report on KPIs, SLAs, and service performance • Collaborate across departments to improve customer experience

• Collaborate with clients to create custom solutions • Attend customer meetings, present proposals, and build relationships with clients • Be the go-to expert on solution completeness and governance • Prepare compelling proposals and navigate bid review processes • Identify and manage risks throughout solution lifecycle • Work closely with diverse teams to ensure smooth transitions and successful service delivery • Stay ahead of market trends and ensure competitive solutions • Align service designs with business goals

• Design high-level, secure IT and cyber solutions tailored to customer needs • Join sales meetings to qualify opportunities and shape technical proposals • Work with stakeholders across all levels • Lead solution design, ensuring it's robust, aligned, and ready for delivery • Collaborate with internal teams to build and present multi-technology solutions • Support bids, proposals, and handovers to delivery teams • Keep documentation, costs, and project timelines accurate and up to date • Stay ahead of tech trends and Wavenet’s evolving product portfolio • Ensure compliance with internal processes, security, and governance

• Act as Wavenet’s subject matter expert for CCaaS, CPaaS and other Contact Centre solutions • Work closely with partners to drive campaigns and pipeline generation • Collaborate with Sales, Marketing, and Transformation teams to proactively identify opportunities • Understand customer objectives, design tailored solutions, and present these to stakeholders at C-Suite level • Build strong internal and external relationships to drive success • Support the evolution of Wavenet’s CX proposition in collaboration with colleagues, vendors, and partners • Achieve and maintain relevant sales and vendor certifications

• Act as Wavenet’s subject matter expert for CCaaS, CPaaS and other Contact Centre solutions, building credibility with customers and internal teams. • Work closely with partners to drive campaigns and pipeline generation. • Make good use of lead generation resources for outreach and campaigns. • Collaborate with Sales, Marketing, and Transformation teams to proactively identify opportunities across Wavenet’s customer base. • Understand customer objectives, design tailored solutions, and present these to stakeholders up to C-Suite level. • Build strong internal and external relationships to drive success and deliver transformation outcomes. • Support the evolution of Wavenet’s CX proposition in collaboration with colleagues, vendors, and partners. • Achieve and maintain relevant sales and vendor certifications.

• Own the product vision and roadmap for Wavenet’s UCaaS, CCaaS, SIP and voice portfolio • Drive strategy across platforms including 8x8, TeamsLink, AudioCodes Live, Zoom, Content Guru, Five9 and inbound services • Monitor market trends, competitor activity and customer insight to inform product evolution • Ensure solutions remain competitive, scalable and commercially viable • Lead full product lifecycle from concept to launch and optimisation • Define requirements for TeamsLink enhancements, CCaaS integrations, compliance recording and cross-platform capabilities • Collaborate with engineering and ecosystem partners (e.g. Microsoft and CCaaS vendors) to deliver roadmap priorities • Own portfolio performance and commercial success • Develop pricing models, licensing structures and bundled propositions in partnership with Commercial • Enable Sales teams through training, proposition development and competitive positioning • Support go-to-market activity with Sales and Marketing • Manage strategic vendor relationships across the UC & CC ecosystem • Lead joint roadmap and planning sessions • Evaluate new technologies and integration opportunities • Gather customer feedback and insight to prioritise enhancements • Support strategic customer engagements where required • Ensure service documentation, SLAs and onboarding processes remain robust and up to date • Work closely with Operations to maintain service excellence