Daisy Group™ logo
Daisy Group™

The modern approach to business communications

Service Manager

ManagerManagerFull TimeRemoteMid LevelTeam 1,001-5,000Since 2001H1B No SponsorCompany SiteLinkedIn

Location

United Kingdom

Posted

2 days ago

Salary

0

Seniority

Mid Level

Professional Certificate2 yrs expEnglishITSMServiceNow

Job Description

Service Manager

Daisy Group™

• Act as the key point of contact for assigned customers, ensuring delivery against contractual commitments • Identify opportunities for service and revenue enhancement • Manage customer relationships throughout the service lifecycle • Deliver clear communication, maintain accountability, and drive satisfaction across all touchpoints • Own the customer contract and service obligations, identifying risks and implementing mitigation strategies • Plan, lead, and document structured Service Review Meetings • Act as the escalation point for customer service concerns • Partner with Account Management to align on strategic goals • Monitor and report on KPIs, SLAs, and service performance • Collaborate across departments to improve customer experience

Job Requirements

  • ITIL V4 Foundation (essential); additional ITIL modules are a plus
  • 2+ years of experience in a customer-facing service management role
  • Background in IT, Managed Services, or Telecoms industry
  • Experience managing multiple customers/accounts
  • Proficient in Microsoft Office applications
  • Experience working with P&L and understanding commercial impacts
  • Familiarity with ServiceNow or similar ITSM platforms

Benefits

  • 25 days annual leave
  • Private medical coverage
  • Discounted health plans
  • Eye care scheme
  • Comprehensive health and wellbeing programs
  • Additional day of annual leave each year, reaching up to 28 days

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