Cryoport Systems

• Lead the development and execution of integrated inbound, outbound, and account-based marketing programs for the company’s specific target segments within the Biopharmaceutical, Animal Health, and Reproductive Medicine markets. • Partner closely with commercial leadership to define go-to-market strategies, engagement frameworks, and content aligned to business priorities, lead generation and revenue growth. • Own and optimize go-to-market demand generation strategies to drive pipeline, qualified leads, new client acquisition, and cross-sell expansion. • Oversee the full omnichannel demand generation funnel, including MQL/SQL conversion, nurturing programs, and website lead capture. • Drive performance and continuous optimization across all inbound and outbound demand generation channels. • Provide strategic oversight of digital marketing initiatives, including email, SEO/SEM, paid media, digital advertising, Google Ads, and social media to drive measurable performance outcomes. • Enhance the effectiveness and governance of marketing automation within Salesforce Pardot to improve lead quality, segmentation, nurturing and database integrity. • Accelerate pipeline generation and opportunity creation to meet or exceed company growth targets across all business segments. • Develop and execute integrated paid and organic programs to expand the marketing database and strengthen pipeline, including PPC, content marketing, social media, and webinar strategies. • Define and optimize channel mix across email, digital advertising, SEO, webinars, and social platforms to maximize performance and ROI. • Establish performance benchmarks and lead a test-and-learn culture to continuously improve campaign effectiveness. • Build and enhance demand generation operational processes, reporting frameworks, and attribution models to measure program effectiveness and marketing ROI. • Lead, mentor, and develop market development and demand generation team members, providing direction, accountability, and performance management. • Deliver data-driven insights and executive-level dashboard reporting on pipeline, campaign performance, and revenue impact. • Own market development and demand generation budget planning and optimization, ensuring efficient allocation of spend to achieve maximum return.

• Designing, implementing, and maintaining scalable, secure, and highly available infrastructure and data platform solutions • Collaborating closely with both technical peers and leadership to support cloud operations • Implementing infrastructure as code and automation solutions • Supporting and optimizing Snowflake environments • Building and maintaining CI/CD pipelines to streamline application and data deployments • Leading technical discussions and providing guidance to engineers • Identifying system inefficiencies and implementing monitoring and automation solutions • Implementing security best practices

• Serve as a key contact for clients and provide operational support for client projects. • Develop Project Plans, Invoice Reports, Presentations and other final Project Deliverables. • Coordinate and lead meetings and on-site visits. • Measure project and program performance using Project Management tools. • Monitor and drive client specific, program-related revenue recognition. • Oversee the closeout of projects and identify lessons learned. • Communicate with cross-functional teams regarding current and upcoming projects. • Analyze the client's needs in terms of feasibility and profitability. • Monitor and ensure compliance with time and delivery of all contractual commitments.

• Lead the development and execution of the company’s global brand and communications strategy, ensuring a differentiated and credible brand presence across all regions. • Own and evolve brand positioning, messaging architecture, and brand governance, delivering consistency and alignment across corporate communications touchpoints. • Collaborate with cross-functional teams to translate business priorities into compelling, audience-relevant narratives. • Develop and pitch stories, press releases, and thought leadership content to relevant media outlets to secure earned media coverage and brand visibility. • Establish and maintain strong relationships with media contacts and industry thought leaders to support brand visibility, credibility, and strategic communications efforts. • Oversee the strategy and development of brand-led content, including slide decks, presentations, corporate website pages, news briefs, articles, and executive interviews. • Act as the primary steward of brand standards and quality, reviewing and approving all client-facing assets to ensure accuracy and regulatory alignment. • Direct external communications, including company announcements, operational updates, media relations, and executive communications such as leadership messaging and speaking materials. • Develop executive briefing materials, including key messages, talking points, and background briefs, to prepare leaders for secured media coverage such as interviews, podcasts, and speaking engagements. • Lead the development of presentation materials and slide decks to support speaking engagements and external presentations by company leaders. • Serve as the brand and communications lead for major corporate initiatives, including service launches, facility openings, and strategic milestones. • Ensure brand alignment and message pull-through across events, trade shows, executive engagements, and various marketing initiatives. • Lead the identification, application, and submission process for relevant industry awards to support brand credibility and third-party recognition. • Work closely with industry partners to develop and align corporate messaging that clearly articulates the value of each partnership and how it fits into the company’s broader brand narrative and strategic story. • Manage and mentor a team of content, design, and event professionals, fostering a high-performing and accountable team culture. • Establish and monitor brand and communications KPIs, including awareness, engagement, media quality, and brand content performance. • Maintain awareness of industry trends, regulatory considerations, and competitive messaging to ensure communications remain current, compliant, and differentiated. • Act as a visible brand ambassador, upholding and reinforcing the company’s brand values and voice across all communications. • Support internal communications strategy, partnering with leadership and HR to ensure clear and aligned messaging to employees across the organization. • Ensure internal brand consistency by equipping employees with clear messaging, guidelines, and resources to accurately represent the company across all internal and external interactions.

• Develop and execute content that supports marketing strategy, demand generation programs, brand awareness, and integrated campaigns. • Create high‑quality content across formats including blogs, white papers, case studies, info briefs, sales‑enablement materials, and internal communications. • Write copy for digital channels including social media, corporate webpages and conference landing pages. • Develop derivative assets from core content pieces to maximize reuse and go-to-market impact. • Translate complex life sciences concepts into clear, compelling narratives tailored to biopharmaceutical, reproductive medicine, and animal health audiences. • Interview subject matter experts and convert technical insights into audience‑appropriate content. • Optimize content for SEO by applying keyword strategies and best practices to increase organic visibility and inbound traffic. • Measure content performance using analytics; make recommendations to improve engagement, reach, and conversion. • Ensure brand voice, tone, and messaging consistency across all touchpoints and content outputs. • Manage and maintain the approved marketing copy library for use across internal teams and digital channels. • Partner with cross‑functional teams to ensure content alignment and accuracy. • Support development of scripts for videos, webinars, and event presentations. • Manage multiple content projects simultaneously, ensuring all deliverables meet quality standards and deadlines. • Identify content gaps proactively and recommend new assets that improve customer journey effectiveness.

• Implement scalable, resilient, and maintainable software systems aligned with technical roadmaps. • Execute value stream initiatives in an agile environment, ensuring that features meet business and technical goals. • Apply and ensure best practices in software development, including modularization, code quality, testing, security, and data modeling. • Participate in technical discussions, architecture reviews, and roadmap planning. • Contributed to the technical vision and architecture for the stream. • Advocate for Domain-Driven Design (DDD) and loosely coupled architectures. • Review and assess new technologies, frameworks, and tools to enhance efficiency and scalability. • Collaborate with product managers and stakeholders to understand business goals and translate them into technical requirements. • Contribute to technical documentation and knowledge sharing across teams. • Ensure the team’s work aligns with objectives laid out no technical roadmaps. • Support mid-level engineers, fostering a culture of learning and technical ownership. • Work closely with product managers, designers, and engineering teams to align technical efforts with business goals.

• Reporting directly to the Director Enterprise Applications of Cryoport Inc, this role focuses on the development, maintenance, and enhancement of our JDE ERP system and supporting applications. • Collaborate with cross-functional teams to gather business requirements and translate them into technical solutions. • Leverage JDE tools and technologies to improve operational efficiency and system performance. • Conduct thorough testing, debugging, and validation to ensure high-quality deliverables. • Provide ongoing support and troubleshooting for JDE systems and related applications. • Create and maintain technical documentation, including specifications, processes, and procedures.

• Manage and maintain NetSuite, including users, roles, permissions, and security settings. • Configure and customize fields, forms, workflows, saved searches, dashboards, and reports. • Maintain system integrity and ensure data accuracy across all modules. • Monitor system performance and troubleshoot issues. • Work with business stakeholders to gather requirements and translate them into system solutions. • Support system upgrades, new module implementations, and integration projects. • Provide day-to-day support for NetSuite users across departments. • Maintain data integrity through audits and regular maintenance. • Support data imports, data cleansing, and system migrations. • Manage backup procedures and ensure compliance with organizational policies. • Build and maintain saved searches, reports, and dashboards for leadership and stakeholders. • Ensure accurate and timely reporting for financial, operational, and performance metrics.

• Monitoring of exceptions of live shipments through Cryoport’s web portal and e-mail notifications • Escalating exceptions internally to Logistics Managers • Answering and routing client and carrier communications internally • External communications to carriers and clients throughout shipment • Following up with written and verbal communication • Managing inbound calls and redirecting to appropriate parties • General Regular interaction with internal departments such as Operations, Accounting, Management, Sales, etc. • Administrative tasks such as data entry required, but not limited to • A readiness to assume other duties as assigned • A willingness to work after hours and/or weekend shifts if needed

Title: Sales Analyst – Commercial and Financial Operations Location: Remote - California Full-time Job Description: Cryoport Systems is the life science industry’s most trusted provider of supply chain solutions for temperature-sensitive materials, serving biopharmaceutical, IVF and surrogacy and animal health organizations around the world. Cryoport Systems' proprietary Cryoport Express®shippers, Cryoportal®Logistics Management Platform, leading-edge Smartpak™Condition Monitoring System and geo-sensing technology paired with unparalleled logistics expertise and 24/7/365 customer support, make Cryoport Systems the end-to-end temperature controlled supply chain partner that you can trust. POSITION SUMMARY The Sales Analyst supports by delivering actionable insights through data analysis, forecasting, reporting, and process optimization. This role partners closely with Sales, Finance, and Leadership to drive revenue growth, enhance sales effectiveness, and improve decision-making throughout the commercial lifecycle. This role ensures sales representatives and sales and finance leadership have timely, reliable data to manage accounts, track opportunities, and execute against revenue targets. PRIMARY RESPONSIBILITIES (include but are not limited to) Sales Performance & Analytics - Analyze sales performance across regions, products, customers, and channels - Develop and maintain dashboards, KPIs, and standardized reporting (bookings, pipeline, revenue, win rates, pricing) - Identify trends, risks, and growth opportunities through data-driven insights - Support territory, quota, and incentive performance analysis Forecasting & Pipeline Management - Support weekly/monthly sales forecasting processes - Analyze pipeline health, conversion rates, deal velocity, and backlog - Partner with sales leadership to improve forecast accuracy and visibility - Track forecast vs. actuals and explain variances Commercial Operations Support - Support sales planning activities (annual operating plan, quota setting, capacity modeling) - Assist with pricing, margin analysis, and deal reviews - Maintain CRM data quality and governance standards - Support commercial process improvements and automation initiatives Cross-Functional Collaboration - Partner with Finance on revenue reporting, budgeting, and accruals - Collaborate with Marketing on lead funnel analysis and campaign effectiveness - Support leadership presentations and executive-level reporting - Act as a trusted analytical advisor to sales COMPETENCIES & PERSONAL ATTRIBUTES - Commercial mindset with strong business acumen - Ability to translate data into actionable insights - Strong stakeholder management and communication skills - Process-oriented and continuous improvement mindset - Comfortable working in fast-paced, growth-oriented environments QUALIFICATIONS AND EDUCATION REQUIREMENTS - Bachelor’s degree in business, Finance, Economics, Analytics, or related field - 2-5 years of experience in sales analytics, commercial operations, finance, or business intelligence ï Strong analytical and quantitative skills - Advanced proficiency in Excel; experience with CRM systems (Salesforce preferred) - Experience with BI tools (Power BI, Tableau, Looker, or similar) - Strong attention to detail and data accuracy - Ability to communicate insights clearly to non-technical stakeholders Preferred Qualifications - Experience in life sciences, pharma, biotech, CDMO, or healthcare services - Familiarity with revenue recognition, pricing models, and margin analysis - SQL or advanced data modeling experience - Experience supporting global or multi-region sales teams