Counterpart Health

Role Description We're looking for a Senior Manager of Site Reliability Engineering to join our team. You'll lead a team of ~10 SREs across North America, UK, HK, and New Zealand — owning both the day-to-day operations and the long-term technical direction of the SRE organization. This role sits at the intersection of people leadership, technical depth, and strategic partnership: you're here to make Counterpart’s infrastructure reliable, scalable, and cost-efficient — and to transform the SRE team's engagement model from reactive support to proactive collaboration with our product engineering pillars. - Lead and grow our SRE team of ~10 engineers, including hiring, retention, career development, and performance management across multiple time zones (US, HK, NZ). - Build strategic partnerships with product engineering pillars — shifting SRE from reactive, ticket-based support to proactive co-ownership of reliability outcomes. - Scale our multi-tenant infrastructure to support new customer onboarding and growing patient populations. - Own cloud cost management and FinOps practices, building frameworks that balance cost control with reliability and performance. - Champion developer self-service and platform engineering. Build self-service capabilities so product teams can manage routine operations without filing SRE tickets. Establish SLOs/SLIs for critical services and improve alert quality so every page is meaningful. - Ensure the SRE team is fully leveraging AI tooling in their workflows — using tools like Claude Code for IaC generation, log analysis, root cause investigation, and automating repetitive work — at the same level as the rest of engineering. Qualifications - You have 6+ years managing an SRE team and 10+ years of hands-on SRE or infrastructure engineering experience. - You're deeply comfortable with our core stack: Kubernetes, GCP (GKE, Cloud SQL, Pub/Sub, GCS), Terraform, Helm, ArgoCD, PostgreSQL, and Prometheus/Grafana. - You have strong programming skills in Python and/or Go, and you're comfortable writing and reviewing infrastructure tooling code — including using AI coding tools to do so. - You have experience with CI/CD pipelines (GitHub Actions) and a track record of building or improving developer tooling and automation. - You have sound build vs. buy judgment — you default to the right answer, not the easiest one, and you're comfortable building internal tooling when existing solutions don't fit. - You have experience leading teams across multiple time zones and a track record of developing engineers into strong technical contributors. Benefits - Financial Well-Being: Competitive base salary and equity opportunities, performance-based bonus program, 401k matching, and regular compensation reviews. - Physical Well-Being: Comprehensive medical, dental, and vision coverage. - Mental Well-Being: Initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. - Professional Development: Learning programs, mentorship, professional development funding, and regular performance feedback and reviews. - Additional Perks: Employee Stock Purchase Plan (ESPP), reimbursement for office setup expenses, monthly cell phone & internet stipend, remote-first culture, paid parental leave for all new parents, and much more!

Role Description We're looking for a Director of Engineering to lead our Interventions pillar, the technical engine driving our focus to identify conditions and initiate treatment earlier. You will own the technical strategy and execution for the Interventions roadmap—encompassing early diagnosis, longitudinal care management, preventative screening, and member treatment—serving as a critical leader and partner to the VP of Engineering and cross-functional leaders in Product, Data Science, Design and Clinical Operations. - Own the Interventions technical roadmap, driving the strategy for improved clinical data accuracy and the effective closure of clinical care gaps. - Lead the diagnostic precision strategy by optimizing assessment surfacing, implementing member-specific modeling, and advancing the extraction of high-quality evidence from clinical data sources. - Oversee the scaling of Interventions systems to accommodate a rapidly growing member base, including the core data infrastructure overhaul and ensuring ML pipeline stability through decoupling and improved QA environments. - Manage cross-functional partnerships with Clinical Operations, Product, and cross-functional teams’ leadership to ensure technical investments remove clinical bottlenecks and improve plan performance. - Drive the adoption of an AI-powered Software Development Life Cycle (SDLC), leveraging AI tools to accelerate coding, testing, and deployment processes while maintaining stringent code quality and security standards. Success in this role looks like: - Successfully achieving clinical performance goals through optimized task engagement and improved diagnostic model precision. - Improved clinical care gap closure rates through high-accuracy supplemental data pipelines and cross-functional clinical initiatives. - Scaled the product’s impact on member treatment, demonstrating measurable influence on treatment adherence and cost of care. - Interventions infrastructure is robust and stable, maintaining high velocity during major data service migrations and regional expansion. Qualifications - 12+ years of engineering (IC + leadership), with a focus on healthcare data, clinical interoperability, or ML-driven healthcare products. - Deep familiarity with clinical data structures (e.g., ICD-10) and best practices for building high-integrity clinical data pipelines. - Proven experience leading cross-functional teams of engineers, data scientists, and clinical operators to deliver complex software in regulated environments. - Experience managing ML model lifecycles and deploying LLM-driven features to improve product accuracy and engagement. - Experience implementing and scaling AI-assisted development workflows (e.g., AI code assistants, automated testing, or AI-driven CI/CD) to improve engineering productivity. Requirements - Proven track record of mentoring and developing engineering managers and senior individual contributors. - Demonstrated ability to cultivate a high-performance engineering culture focused on velocity, quality, and psychological safety. - Experience leading organizational change, including structural re-orgs and process evolution. - Strong proficiency in strategic resource allocation, capacity planning, and managing technical debt in a fast-paced product environment. - Exceptional stakeholder management skills, with the ability to translate complex technical constraints into clear, actionable business strategies for non-technical leadership. Benefits - Financial Well-Being: Competitive base salary and equity opportunities, performance-based bonus program, and regular compensation reviews. - Physical Well-Being: Comprehensive group medical coverage including hospitalization, outpatient care, optical services, and dental benefits. - Mental Well-Being: Initiatives such as No-Meeting Fridays, company holidays, access to mental health resources, and a generous annual leave policy. - Professional Development: Learning programs, mentorship, professional development funding, and regular performance feedback and reviews. - Additional Perks: Reimbursement for office setup expenses, monthly cell phone & internet stipend, flexibility to work from home, paid parental leave for all new parents, and much more!

Role Description You will be part of the analytical engine behind Counterpart Health’s value-based care performance insights. This role sits at the intersection of risk adjustment, quality measurement, utilization management, and cost analytics, and you will be expected to own the metrics that matter most to our payer and provider partners. Beyond the numbers, you are a storyteller: you turn dense claims and clinical data into clear, compelling narratives that help customers understand performance, identify opportunities, and take action. You will work closely with Customer Success, Clinical, and Product teams to ensure our analytics are accurate, trusted, and decision-ready. - Build and maintain core Value-Based Care (VBC) performance metrics across risk, quality, utilization, and cost domains, including HCC capture rates, RAF scores, PMPM trends, and inpatient/ED utilization rates. - Develop customer-facing analytics, reports, and dashboards that surface actionable performance insights for payer and provider partners in a clear, narrative-driven format. - Analyze Medicare Advantage performance data, including risk adjustment, quality bonus payments, and benchmark performance, to identify gaps, trends, and opportunities at the patient, provider, and market level. - Translate complex data findings into executive-ready narratives: written summaries, slide-ready visuals, and structured QBR materials that tell a coherent story about performance and next steps. - Conduct deep-dive utilization and cost analyses, including high-cost claimant reviews, avoidable utilization patterns, and specialty/pharmacy spend trends, to identify levers for improvement. - Partner with Customer Success and Provider Operations teams to prepare and deliver performance reviews (QBRs, monthly reporting packages) that communicate value and surface priority action areas for each customer. - Collaborate with Data Engineering to validate claims and clinical data pipelines, flag anomalies, and ensure metric consistency across customer populations. - Contribute to the development of scalable analytics infrastructure: reusable SQL libraries, metric definitions, and documentation that enable the team to move faster. Qualifications - 4+ years of hands-on healthcare data analytics experience, with direct exposure to payer or provider customers in a value-based care context. - Deep familiarity with VBC metrics: risk adjustment (HCC coding, RAF scores), utilization (IP admissions, ED visits, readmissions), and cost (PMPM, total cost of care, benchmark vs. actual). - Strong SQL skills, able to write complex queries across claims, eligibility, and clinical datasets in cloud-based warehouses (BigQuery, Snowflake, or similar). - Exceptional data storytelling ability: you can translate analytical findings into clear narratives and visuals that resonate with both clinical and non-technical audiences. - Experience building customer-facing reports and dashboards; comfortable presenting findings to external stakeholders (health plans, provider groups, ACOs). Requirements - Medicare Advantage experience, including familiarity with CMS risk adjustment models (CMS-HCC v24/v28), Star Ratings methodology, and MA quality bonus payment structures. - Familiarity with clinical terminologies: ICD-10, CPT/HCPCS, NDC, SNOMED, LOINC. - Experience using Python or R for data manipulation, cohort analysis, or statistical modeling. - Background working with EHR or clinical data alongside claims (e.g., for care gap closure, chronic condition identification, or attribution logic). - Prior experience in a health plan, risk-bearing provider group, ACO, or health tech company supporting VBC programs. Benefits - Financial Well-Being: Competitive base salary and equity opportunities, performance-based bonus program, 401k matching, and regular compensation reviews. - Physical Well-Being: Comprehensive medical, dental, and vision coverage. - Mental Well-Being: Initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. - Professional Development: Learning programs, mentorship, professional development funding, and regular performance feedback and reviews. - Additional Perks: Employee Stock Purchase Plan (ESPP), reimbursement for office setup expenses, monthly cell phone & internet stipend, remote-first culture, paid parental leave for all new parents, and much more!

Role Description You will serve as the Subject Matter Expert (SME) for clinical data completeness and effectiveness at Counterpart Health. Sitting within the Data Products pillar, this role owns the end-to-end understanding of our clinical data lifecycle: - Where data comes from - Where it breaks down - How each vendor or integration pathway performs across our customer markets Your analysis will directly shape vendor strategy, facility targeting, and data pipeline investments, ensuring that the clinical evidence our care teams depend on is consistently available and trustworthy. As a Data Analyst, you will: - Proactively identify and monitor which healthcare facilities consistently generate high-quality, usable clinical documents (e.g., EHRs, discharge summaries, procedure notes) to precisely locate and quantify data gaps. - Conduct deep-dive analyses by mapping and correlating facility-specific data across disparate sources like structured claims, clinical care summaries (CCDAs), and ADT messages to uncover systematic patterns of missingness, latency, or incongruence in clinical records. - Establish and maintain clear, transparent reporting on ADT coverage across key geographic, organizational, and technological dimensions (e.g., by county, facility, and underlying EMR system). - Recommend and guide the implementation of optimal technical configurations for existing data vendors (e.g., Bamboo Health, PCC, Experian, HSX) based on rigorous analysis of data flow and quality. - Conduct comprehensive evaluations and proof-of-concepts for potential new data integration technologies (e.g., Kno2 vs. Particle Health) to assess viability, quality improvements, and strategic fit. - Systematically determine the existence and completeness of documentation associated with specific patient visits or encounters. - Develop a data-driven framework for prioritizing facility targets for direct data acquisition, assessing impact, cost-effectiveness, and technical feasibility. - Inform and guide vendor strategy around national initiatives such as TEFCA and QHIN adoption, ensuring Counterpart Health is positioned for compliant, high-quality data exchange. - Partner cross-functionally with Product Managers to define data requirements, Engineers to implement reliable pipelines, and Clinical teams to validate data quality and clinical utility. - Act as a critical liaison to identify and remove operational and technical bottlenecks, ensuring a predictable, scalable, and reliable clinical data flow across all customer markets. Qualifications - 2+ years of hands-on data analytics experience, with direct exposure to healthcare data interoperability. - Strong hands-on experience with healthcare data standards: HL7, CCDA, and ADT messages. - Proficiency in SQL and comfort working with large, complex datasets (claims, clinical logs, interoperability data). - Background in analyzing interoperability networks (e.g., Carequality, CommonWell, eHealthExchange) or HIE integrations. - Skilled at data visualization and able to present complex findings to both technical and non-technical stakeholders. - Strong investigative mindset, i.e., you enjoy digging into the “why” behind missing data and diverging metrics. - Self-directed and able to manage multiple analytical projects (vendor comparisons, visit-level reconciliation) without constant supervision. Requirements - Experience with TEFCA/QHIN frameworks and evolving national interoperability standards. - Familiarity with vendor-specific data exchange platforms (e.g., Bamboo Health, HSX, Particle Health, Kno2). - Background in value-based care, population health, or clinical data operations. - Experience with claims-clinical data reconciliation (e.g., matching EOBs to clinical encounter records). - Comfort working with Python or similar tools for data manipulation and automation. Benefits - Financial Well-Being: Competitive base salary and equity opportunities, performance-based bonus program, 401k matching, and regular compensation reviews. - Physical Well-Being: Comprehensive medical, dental, and vision coverage. - Mental Well-Being: Initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. - Professional Development: Learning programs, mentorship, professional development funding, and regular performance feedback and reviews. - Additional Perks: Employee Stock Purchase Plan (ESPP), reimbursement for office setup expenses, monthly cell phone & internet stipend, remote-first culture, paid parental leave for all new parents.

Role Description As a Technical Solution Manager, you sit at the intersection of customer delivery, technical implementation, and product. You own the technical onboarding experience for new customers — data integrations, EHR connectivity, and platform configuration — and serve as the ongoing technical partner for our enterprise accounts. You work cross-functionally with Engineering, Product, Data, and Customer Success to translate customer needs into working systems, and translate Counterpart's capabilities back to customers in ways that build trust and accelerate adoption. - Lead end-to-end technical onboarding for new customers, including data integrations, EHR configurations, and platform setup, ensuring launches are on time and technically sound. - Serve as the primary technical account manager for a portfolio of enterprise customers post-launch, proactively surfacing and resolving technical issues before they impact care delivery. - Partner cross-functionally with Engineering, Product, Data, and Customer Integrations teams to represent customer needs and influence how we build and deliver. - Define and refine scalable onboarding playbooks and technical documentation that improve delivery consistency as the customer base grows. - Navigate complex, multi-stakeholder relationships — coordinating across clinical, IT, and operational contacts at customer organizations and across internal teams. Success in this role looks like: - Your enterprise customers consistently meet or exceed adoption targets, and technical issues are caught and resolved before they escalate. - New customer onboardings launch on schedule with data flowing accurately and integrations stable from day one. - You've identified and codified improvements to the onboarding process that meaningfully reduce time-to-launch for future customers. - Internal teams view you as the authoritative voice on the customer's technical environment — your input shapes how we build and prioritize. - Customer stakeholders describe you as a trusted technical partner who makes complex implementation work feel manageable. Qualifications - 5–8 years of experience in technical implementation, solutions engineering, technical account management, or a closely related field. - Experience leading data integrations or EHR implementations in healthcare settings — strong understanding of HL7, FHIR, C-CDA, or similar standards. - Comfortable in customer-facing meetings and technical architecture discussions, able to translate fluently between clinical, operational, and engineering stakeholders. - Ownership end-to-end — proactive in identifying risks and building solutions. - Ability to thrive in ambiguity and build structure where none exists. Benefits - Competitive base salary and equity opportunities. - Performance-based bonus program, 401k matching, and regular compensation reviews. - Comprehensive medical, dental, and vision coverage. - No-Meeting Fridays, monthly company holidays, and access to mental health resources. - Generous flexible time-off policy and remote-first culture. - Learning programs, mentorship, professional development funding, and regular performance feedback. - Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities. - Reimbursement for office setup expenses. - Monthly cell phone & internet stipend. - Paid parental leave for all new parents. - And much more! Company Description In 2018, Clover Health set out to do something unprecedented: build a clinically intuitive, AI-enabled solution that fits within physicians' workflows to help support the earlier diagnosis and management of chronic conditions. Years later, that vision is a reality, with thousands of practitioners using Counterpart Assistant during patient visits to improve disease management, reduce medical expenses, and drive success in value-based care. With an exceptional team of value-based care and technology experts, Counterpart Health is driving value-based care at the speed of software. Counterpart Health is a subsidiary of Clover Health. From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.

Role Description At Counterpart Health, we are transforming healthcare and improving patient care with our innovative primary care tool, Counterpart Assistant. By supporting Primary Care Physicians (PCPs), we deliver improved outcomes at lower cost through early diagnosis and longitudinal care management of chronic conditions. We are looking for a Senior Product Manager to own Customer Integrations. You are accountable for ensuring that the data our customers provide is complete, reliable, and continuously useful for the clinical workflows, analytics, and provider-facing tools built on top of it. You will work directly with customer data and technical teams as their primary counterpart at CPH, and you will build the integration infrastructure that lets us scale as our customer base grows. As a Senior Product Manager of Customer Integrations, you will: - Ensure customer data completeness and reliability across markets. - Manage direct enterprise customer relationships for data delivery. - Build integration infrastructure that compounds. - Oversee concurrent execution across customers. - Maintain downstream accountability. - Leverage AI-augmented data operations. Success in this role looks like: - Time from customer contract to high-confidence data readiness compresses as integration infrastructure matures. - Enterprise customers view you as a trusted technical partner who understands their data, their constraints, and how to move forward together. - Clinical product, analytics, and operations teams build confidently on the data your integrations deliver. - Every new customer integration is faster than the last because of the systems, patterns, and monitoring you have built. - Data issues are identified and resolved before they surface in product behavior or customer feedback. You should get in touch if: - You have 6-8+ years of product management experience owning outcomes in healthcare data, integration platforms, or clinical data operations. - You have deep working knowledge of healthcare data: claims, pharmacy, labs, enrollment, provider networks, and medical records. - You have experience working directly with enterprise customers or partners on data delivery, quality, and technical coordination. - You have experience in health-tech involving payer, provider, or value-based care data operations. - You have managed multiple concurrent integration efforts and can keep a growing portfolio moving. - You build infrastructure that scales and think in terms of patterns and systems. - You see AI as essential to data operations and have experience using it to investigate, validate, and scale work. - You thrive in an empowered product organization and can drive a roadmap with limited direction. Qualifications - 6-8+ years of product management experience. - Deep working knowledge of healthcare data. - Experience with enterprise customers on data delivery. - Experience in health-tech involving payer, provider, or value-based care data operations. - Ability to manage multiple concurrent integration efforts. - Infrastructure building and systems thinking. - Experience with AI in data operations. - Ability to drive a roadmap with limited direction. Benefits - Competitive base salary and equity opportunities. - Performance-based bonus program. - 401k matching and regular compensation reviews. - Comprehensive medical, dental, and vision coverage. - No-Meeting Fridays and monthly company holidays. - Access to mental health resources and flexible time-off policy. - Remote-first culture supporting collaboration and flexibility. - Learning programs, mentorship, and professional development funding. - Employee Stock Purchase Plan (ESPP). - Reimbursement for office setup expenses. - Monthly cell phone & internet stipend. - Paid parental leave for all new parents. - And much more!

Role Description We are seeking an Onboarding Manager, Market Activation to lead the successful launch and acceleration of new and existing markets. This individual will be responsible for traveling across markets to onboard, train, and operationalize provider practices, ensuring they are fully equipped to adopt and integrate Counterpart Assistant (CA) into their daily workflows. This is a highly dynamic, field-based role focused on bringing markets up to speed quickly and effectively. You will serve as an in-market product and workflow expert, working directly with physicians, clinical staff, and practice administrators to drive strong early adoption and set the foundation for long-term success in value-based care. Candidates must be willing to travel extensively (up to approximately 75%) and spend significant time embedded within provider practices. As an Onboarding Manager, Market Activation, you will: - Lead Market Onboarding and Activation: Own end-to-end onboarding for new and ramping markets, including planning, coordination, and execution of in-person training and go-live support. - Deliver In-Person Training and Implementation: Travel to provider practices to train physicians, PCP teams, and office staff on Counterpart Assistant, ensuring seamless integration into clinical and operational workflows. - Establish Strong Practice Workflows: Partner closely with practices (clinical and non-clinical staff) to design and implement efficient in-office workflows that drive consistent and effective platform adoption. - Drive Early Adoption and Engagement: Ensure providers and care teams quickly become proficient users of CA by reinforcing best practices, troubleshooting challenges, and providing hands-on support during initial rollout. - Assess Market Readiness and Close Gaps: Evaluate practice readiness, identify operational or knowledge gaps, and implement targeted interventions to accelerate time-to-value. - Act as In-Market Product Subject Matter Expert: Serve as the on-the-ground expert for Counterpart Assistant, confidently demonstrating its value and guiding providers on how to leverage it for improved patient outcomes. - Support Provider Recruitment and Expansion Efforts: Partner with GTM and growth teams to support onboarding of new practices and contribute to expansion efforts through strong field presence and product expertise. - Cross-Functional Collaboration: Work closely with Provider Success, Sales, Product, and Operations teams to ensure smooth transitions from onboarding to ongoing account management. - Feedback and Continuous Improvement: Capture insights from the field to improve onboarding materials, training programs, and product experience. Success in this role looks like: - New markets are launched efficiently, with providers fully onboarded and operational in a short timeframe. - Physicians and staff quickly adopt Counterpart Assistant as part of their daily workflows. - Practices demonstrate strong early engagement and confidence using the platform. - You are recognized as a trusted, hands-on partner during the critical onboarding phase. - Providers and staff feel supported, prepared, and set up for long-term success. - There is a seamless transition from onboarding to Provider Success with high satisfaction. Qualifications - You live in one of the following states: TN, MS, AL, FL OR TX. - You have 5 to 7+ years of experience in healthcare operations, provider training, onboarding, or practice transformation. - You have a proven track record of implementing new workflows or technology within primary care or ambulatory settings. - You are highly effective at training and engaging both clinical and non-clinical audiences in person. - You have a deep understanding of primary care workflows and practice operations. - You are comfortable working in fast-paced, ambiguous environments and can quickly adapt to different market needs. - You have strong project management skills and can manage multiple onboarding efforts simultaneously. - You are willing to travel up to 75 percent of the time and spend extended time in provider offices. Requirements - Preferred (but not required): Experience with value-based care models, population health, or quality improvement initiatives. - Familiarity with EHR systems, medical billing, Medicare Advantage, and risk-based payment models. - Experience implementing healthcare technology or digital health tools in provider settings. - Knowledge of HEDIS, Stars, wellness visits, and accurate coding practices. Benefits - Financial Well-Being: Competitive base salary and equity opportunities, performance-based bonus program, 401k matching, and regular compensation reviews. - Physical Well-Being: Comprehensive medical, dental, and vision coverage. - Mental Well-Being: Initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. - Professional Development: Learning programs, mentorship, professional development funding, and regular performance feedback and reviews. - Additional Perks: Employee Stock Purchase Plan (ESPP), reimbursement for office setup expenses, monthly cell phone & internet stipend, remote-first culture, paid parental leave for all new parents, and much more!

Role Description At Counterpart Health, we are transforming healthcare and improving patient care with our innovative primary care tool, Counterpart Assistant. By supporting Primary Care Physicians (PCPs), we are able to deliver improved outcomes for patients at a lower cost through early diagnosis and longitudinal care management of chronic conditions. We are hiring a UX Engineer to own and evolve our design system and shared UI patterns, enabling faster, more consistent product development across teams. This role sits within Engineering and operates as a bridge between Design, Product, and Frontend Engineering. The UX Engineer ensures that design intent translates cleanly into production by building and maintaining high-quality, reusable UI primitives, components, and interaction patterns. A core focus of the role is enabling designers and product teams to leverage reliable, production-aligned building blocks rather than creating bespoke solutions. This includes: - Owning and evolving the design system as a product, including components, patterns, and usage standards - Building and maintaining reusable UI primitives and interaction patterns that scale across teams - Proactively managing frontend UX-related technical debt, resolving quality gaps and inconsistencies that slow development - Conducting coded prototyping for complex workflows using synthetic or mock data, especially for data-dense or AI-enabled experiences - Improving experience quality and consistency across motion, responsive behavior, and mobile contexts - Partnering closely with Design and Product during discovery to validate feasibility and reduce downstream rework - Acting as the interface between design intent and frontend implementation, resolving ambiguity and aligning on constraints - Contributing production-quality code and collaborating with engineering on system-level frontend decisions Qualifications - Advanced frontend engineering expertise (React, TypeScript, Tailwind, Storybook), and experience shipping production UI - Experience working with design systems and component libraries at scale - High design fluency, with attention to interaction detail, usability, accessibility, and visual quality - Experience working in AI-enabled development environments or leveraging AI-assisted tools to accelerate workflows Benefits - Financial Well-Being: Competitive base salary, equity opportunities, performance-based bonus program, 401k matching, and regular compensation reviews - Physical Well-Being: Comprehensive medical, dental, and vision coverage - Mental Well-Being: No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy - Professional Development: Learning programs, mentorship, professional development funding, and regular performance feedback and reviews - Additional Perks: Employee Stock Purchase Plan (ESPP), reimbursement for office setup expenses, monthly cell phone & internet stipend, remote-first culture, paid parental leave for all new parents Company Description In 2018, Clover Health set out to do something unprecedented: build a clinically intuitive, AI-enabled solution that fits within physicians' workflows to help support the earlier diagnosis and management of chronic conditions. Years later, that vision is a reality, with thousands of practitioners using Counterpart Assistant during patient visits to improve disease management, reduce medical expenses, and drive success in value-based care. With an exceptional team of value-based care and technology experts, Counterpart Health is driving value-based care at the speed of software. Counterpart Health is a subsidiary of Clover Health. From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives.

At Counterpart Health, we are transforming healthcare and improving patient care with our innovative primary care tool, Counterpart Assistant. By supporting Primary Care Physicians (PCPs), we are able to deliver improved outcomes to our patients at a lower cost through early diagnosis and longitudinal care management of chronic conditions. We are seeking a HEDIS Measure Owner (Abstractor) that will be responsible for the end-to-end performance of assigned HEDIS measures, with a primary focus on achieving and sustaining 5-Star performance. This role goes beyond traditional chart abstraction and serves as a measure-level owner, accountable for ongoing monitoring, medical record abstraction, gap identification, and driving targeted interventions to improve outcomes. A key function of this role is to translate data and chart findings into actionable insights for providers, ensuring that care gaps are clearly identified and surfaced through tasks or alerts within clinical workflows. The goal is to simplify decision-making for providers, reduce administrative burden, and allow more time for direct patient care. The associate will function as a subject matter expert (SME) and partner cross-functionally with data, clinical, and provider engagement teams to ensure accurate reporting, efficient workflows, and optimal performance. As a HEDIS Measure Owner, you will: Own assigned HEDIS measure(s) with accountability for 5-Star performance. - Monitor performance regularly, including: current rates and trends, gap-to-goal analysis, hits needed to achieve target performance. - Review and abstract medical records as they are received. - Maintain productivity expectations of 60–80 charts per day. - Document findings accurately and aligned with NCQA HEDIS technical specifications. - Conduct random audits of incoming data streams to validate completeness and accuracy. - Partner with providers & clinical teams to close care gaps - Provide insight into chart findings, documentation gaps, and missed opportunities. - Act as a liaison between abstraction, clinical, and provider workflows. - Validate data & collaborate cross-functionally to improve accuracy. - Collaborate with data and analytics teams to: validate accuracy of data sources and identify gaps between claims, supplemental data, and chart findings. - Serve as a subject matter expert (SME) on HEDIS measures and requirements. - Serve as SME for grouping of assigned HEDIS measures across women's health, cardiovascular health, diabetes care, care transitions and management, or preventive screening. - Maintain deep knowledge of: HEDIS technical specifications, Medicare Advantage STAR ratings, value sets and documentation requirements. - Provide guidance to internal teams on measure interpretation and compliance. Success in this role looks like: - First 90 days: Rapidly ramp on the Clover Assistant platform and assigned HEDIS measures, consistently reviewing 60-80 charts per day with strong accuracy. Begin contributing to gap closure by identifying care gaps and reliably translating findings into compliant, high-quality outputs. - First 6 months: Proactively surface care gaps, near misses, and incomplete services, and convert insights into actionable provider interventions within CA and EHR workflows. Partner cross-functionally to improve gap closure strategies, refine provider alerts, and enhance data and reporting logic. - First year: Drive meaningful improvements in quality performance, including progress toward 5-Star measures, while reducing provider administrative burden. Prioritize high-impact actions that streamline workflows, minimize unnecessary documentation, and enable providers to focus more on patient care. You should get in touch if: - You have at least 2+ years of HEDIS Abstraction Experience. - You have strong knowledge of Medicare Advantage and HEDIS measures and technical specifications. - You have strong analytical and problem-solving skills. - You have accountability and ownership mindset. - You have strong attention to detail, data, and documentation accuracy. - You have effective communication and collaboration. - You have the ability to translate data and chart findings into actionable insights. - You have the ability to work effectively in a remote environment. Preferred - Associate’s or Bachelor’s degree in healthcare-related field (or equivalent experience). - Experience with HEDIS abstraction tools. - Experience working with EHR systems and provider workflows. - Exposure to STAR ratings performance strategy. Benefits Overview: - Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions. - Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare. - Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. - Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews. Additional Perks: - Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities - Reimbursement for office setup expenses - Monthly cell phone & internet stipend - Remote-first culture, enabling collaboration with global teams - Paid parental leave for all new parents - And much more! About Counterpart Health: In 2018, Clover Health set out to do something unprecedented: build a clinically intuitive, AI-enabled solution that fits within physicians' workflows to help support the earlier diagnosis and management of chronic conditions. Years later, that vision is a reality, with thousands of practitioners using Counterpart Assistant during patient visits to improve disease management, reduce medical expenses, and drive success in value-based care. With an exceptional team of value-based care and technology experts, Counterpart Health is driving value-based care at the speed of software. Counterpart Health is a subsidiary of Clover Health. From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility. #LI-REMOTE Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company. Final pay is based on several factors including but not limited to internal equity, market data, and the applicant’s education, work experience, certifications, etc. A reasonable estimate of the base salary range for this role is: $80,000—$100,000 USD

At Counterpart Health, we are transforming healthcare and improving patient care with our innovative primary care tool, Counterpart Assistant. By supporting Primary Care Physicians (PCPs), we are able to deliver improved outcomes to our patients at a lower cost through early diagnosis and longitudinal care management of chronic conditions. The Senior Manager of Operations, Provider Success (South) is the regional leader accountable for executing Counterpart’s national provider success strategy across the South region. This role owns provider relationships, team performance, and market-level outcomes, ensuring national standards are delivered effectively while adapting execution to local market dynamics. This role owns results in-region and serves as the primary escalation point for market-specific provider needs. As Senior Manager of Operations you will: Execute Provider Success Strategy - Execute the national provider success strategy to achieve regional performance goals. - Own regional outcomes, including provider satisfaction, engagement, retention, and issue resolution. - Drive increased adoption and sustained use of Counterpart Assistant across assigned markets. - Apply national playbooks and workflows while tailoring execution to local provider and market needs. Lead Regional Teams and Provider Relationships - Lead, coach, and develop regional provider success teams, including Regional Directors of Operations and Account Managers. - Build and maintain executive-level relationships with key provider partners. - Coach teams to define account-level tactics, prioritize daily work, and deliver against regional goals. - Own regional staffing, prioritization, and resource allocation decisions. Drive Market Execution & Feedback - Identify workflow, implementation, and operational barriers unique to individual practices or markets. - Develop and execute local tactics to remove blockers and improve provider experience. - Monitor regional performance trends, risks, and opportunities. - Escalate systemic issues and insights to national leadership for enterprise-level resolution. - Partner with regional Clinical, Network, Growth, and Operations leaders to ensure coordinated execution. Success in this role looks like: - Strong provider relationships and measurable improvements in provider satisfaction across the region. - Consistent execution of national provider success standards with effective local adaptation. - Increased adoption and value realization of Counterpart Assistant in regional markets. - High-performing, well-coached regional teams with clear priorities and accountability. - Timely identification and resolution of market-specific barriers impacting provider success. You should get in touch if: - Bachelor’s degree in Healthcare Administration, Business, Public Health, or related field (Master’s preferred). - 8–10+ years of progressive experience in healthcare operations, provider operations, or value-based care programs. - 4+ years experience in Medicare Advantage, ACOs, or other risk-bearing health plan models. - Demonstrated experience defining and guiding account-level strategy for provider-facing or field-based teams. - Strong experience in operational design, process improvement, and change management. - Proven experience leading and influencing both direct and indirect teams. - Experience working with and influencing Primary Care providers. Preferred Qualifications - Experience supporting multi-state provider operations. - Strong analytical skills to guide market-level decisions. - Experience partnering with technology or product teams on tools supporting field execution. Benefits Overview: - Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions. - Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare. - Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location. - Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews. Additional Perks: - Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities - Reimbursement for office setup expenses - Monthly cell phone & internet stipend - Remote-first culture, enabling collaboration with global teams - Paid parental leave for all new parents - And much more! About Counterpart Health: In 2018, Clover Health set out to do something unprecedented: build a clinically intuitive, AI-enabled solution that fits within physicians' workflows to help support the earlier diagnosis and management of chronic conditions. Years later, that vision is a reality, with thousands of practitioners using Counterpart Assistant during patient visits to improve disease management, reduce medical expenses, and drive success in value-based care. With an exceptional team of value-based care and technology experts, Counterpart Health is driving value-based care at the speed of software. Counterpart Health is a subsidiary of Clover Health. From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility. #LI-Remote Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company. Final pay is based on several factors including but not limited to internal equity, market data, and the applicant’s education, work experience, certifications, etc. A reasonable estimate of the base salary range for this role is: $146,000—$175,000 USD