Consumer Direct Care Network

• Support the Workday team grow and improve their skills • Help coworkers with solving problems and making decisions • Help others and perform daily tasks and operations • Report on project and personal work progress and complete assignments on time • Suggest ways to improve systems and processes with colleagues • Use and understand different Workday modules • Help others learn and use Workday better • Showcases problem-solving and decision-making skills • Exhibit effective written and verbal communication at both a technical and simplified level • Demonstrate interest and ability to read and understand data to identify trends • Ensure prompt response on ticket and request resolution within agreed-upon time frames and look for reoccurring themes for improvement feedback • Support team members by sharing knowledge to help them develop their skills • Support and encourage accurate change management process documentation to satisfy the company’s internal/external audit controls and compliance practices • Support applicable legal requirements, standards, policies, and procedures • Offer technical and functional support for different Workday SKUs by assisting with troubleshooting issues, identifying system errors, setting up basic configurations, generating reports, following audit plans, and helping implement solutions • Engage in ongoing Workday relationships, and relevant memberships within Workday Community, User Groups and Conferences • Participate in Workday releases, identify impacts associated with a new release and conduct regression testing for the required changes as new releases are introduced • Engage with cross functional teams to identify system enhancements and recommended process improvements while translating these recommendations into new system designs • Participate in testing configuration, and implementation of system upgrades, patches, and enhancements • Attend meetings with key stakeholders to create business requirements documents, system configuration documents, detailed functional specification documents, test plans and test cases while incorporating proper processes and procedures as standards • Participate in, or coordinate user training sessions and develop training materials for end-users, ensuring they have a thorough understanding of system functionality, processes, and procedures • Ability to multitask and the awareness skills on when to reprioritize • After-hours’ work as needed • Other duties as assigned

• Support the Workday team grow and improve their skills • Help coworkers with solving problems and making decisions • Help others and perform daily tasks and operations • Report on project and personal work progress and complete assignments on time • Suggest ways to improve systems and processes with colleagues • Use and understand different Workday modules • Help others learn and use Workday better

Role Description Support the Workday team grow and improve their skills. - Help coworkers with solving problems and making decisions. - Help others and perform daily tasks and operations. - Report on project and personal work progress and complete assignments on time. - Suggest ways to improve systems and processes with colleagues. - Use and understand different Workday modules. - Help others learn and use Workday better. Job Duties - Showcases problem-solving and decision-making skills. - Exhibit effective written and verbal communication at both a technical and simplified level. - Demonstrate interest and ability to read and understand data to identify trends. - Ensure prompt response on ticket and request resolution within agreed-upon time frames and look for reoccurring themes for improvement feedback. - Support team members by sharing knowledge to help them develop their skills. - Support and encourage accurate change management process documentation to satisfy the company’s internal/external audit controls and compliance practices. - Support applicable legal requirements, standards, policies, and procedures. - Offer technical and functional support for different Workday SKUs by assisting with troubleshooting issues, identifying system errors, setting up basic configurations, generating reports, following audit plans, and helping implement solutions. - Engage in ongoing Workday relationships, and relevant memberships within Workday Community, User Groups and Conferences. - Participate in Workday releases, identify impacts associated with a new release and conduct regression testing for the required changes as new releases are introduced. - Engage with cross functional teams to identify system enhancements and recommended process improvements while translating these recommendations into new system designs. - Participate in testing configuration, and implementation of system upgrades, patches, and enhancements. - Attend meetings with key stakeholders to create business requirements documents, system configuration documents, detailed functional specification documents, test plans and test cases while incorporating proper processes and procedures as standards. - Participate in, or coordinate user training sessions and develop training materials for end-users, ensuring they have a thorough understanding of system functionality, processes, and procedures. - Ability to multitask and the awareness skills on when to reprioritize. - After-hours’ work as needed. - Other duties as assigned. Qualifications - Minimum 3 years experience in a corporate environment. - Minimum 2 years experience in an IT support environment specifically supporting custom applications. - Associate Degree or equivalent experience. - Workday Certified preferred. - Proficiency in MS suite. - Be able to successfully pass a background screening. - Able to work flexible or extended hours as needed, to meet the job requirements. - This is a remote position, and the employee must have reliable Internet service. Benefits - A rewarding career helping others. - Fun and engaging work environment built on team unity. - Job satisfaction knowing you make a difference in the work you do and lives we serve. - Professional training to help advance your skills for career development. - Medical, Dental, and Vision Insurance. - Vacation accrued at 3.07 hours per pay period to use when accrued. - Profit-sharing for employees in good standing. - Two Paid Floating Holidays. - Nine Paid Federal Holidays. - Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued. - Instant Earnings Option. - 401(k) Retirement plan & discretionary company match. - Company-Paid Life Insurance. - Supplemental Life, Accident, Critical Illness, and Hospital benefits. - Short and Long-Term Disability. - Paid Parental Leave. - Flexible Spending Account. - Employee Assistance Program. - Pet Insurance.

• Provides administrative support to the HR team • Assists with determining Individual Provider (IP) employment eligibility • Supports HR reporting via HRIS and Excel to provide ongoing metrics for HR • Assists with employee onboarding, both locally and remotely • Assists with all internal and external HR-related inquiries or requests • Facilitates IP investigation requests via the HAD/AEN Line intake process • Maintains employee records and confidentiality • Processes Unemployment Insurance claims • Assists with new hire and termination processing and other HR processes relating to compliance • Schedules meetings, HR events, and maintains agendas • Provides support during internal and external compliance audits • Updates SOPs and Job Aids • Keeps up to date with the latest HR trends and best practices • Assists or prepares correspondence as requested • Processes incoming and outgoing mail • Performs other related duties as assigned

• Take lead role in CDCN external audit coordination for SOC2, HiTrust, and payer audits. • Conduct internal controls assessments. • Investigate and remediate malware, phishing, and endpoint alerts. • Perform root cause analysis on moderate-level incidents and escalate as needed. • Assist with vulnerability scanning and remediation activities. • Provide peer mentoring and training in clear, non-technical language. • Monitor logs and alerts to detect and respond to security events. • Collaborate with IT teams to implement patches and strengthen system protections. • Contribute to security-related projects from inception through completion. • Develop and maintain documentation to ensure accurate processes and procedures. • Comply with applicable legal requirements, standards, policies, and procedures. • Ensure compliance with industry standards and best practices for system security and data protection. • Stay current with emerging threats, industry best practices, and tools. • Attend relevant conferences, seminars, and workshops as assigned. • Demonstrates dependability. • Other duties as assigned.

• Assist in developing basic software components and features under supervision • Deploy and author code for cloud infrastructure and software components on the Microsoft Azure platform, including: • Azure Functions • Service Bus • Logic Apps • Cosmos DB (NoSQL) • Support front-end development by designing simple user interactions on web pages • Contribute to developing basic back-end web applications. • Assist in creating and maintaining simple databases (e.g., MSSQL) • Help ensure application responsiveness and cross-platform optimization • Participate in small projects or assist with components of larger efforts • Learn and apply internal coding standards and development best practices • Troubleshoot bugs and assist with resolving software issues under guidance • Stay current on emerging technologies and programming languages relevant to the role

• Process all caregiver documents into our payroll system accurately and timely • Validate all documents for accuracy and obtain further information for incomplete documents • Run reports, work tasks and emails timely to comply with payroll deadlines • Maintain necessary skills and knowledge to coordinate a heavy work flow • Monitor deliverables and ensure timely completion of projects while prioritizing and multitasking • Participate in professional development and training activities • Communicate effectively verbally and in writing • Comply with applicable legal requirements, standards, policies, and procedures • Demonstrate dependability, effective problem solving and decision-making skills • Engage in and facilitate positive and cohesive team environments • Exhibit computer efficiency • Provide excellent customer service to internal and external clients • Other duties as assigned

• Collaborates with internal departments to develop and distribute digital communications for internal and external audiences. • Writes, edits, and proofreads content for communications, including email, direct mail, and SharePoint. • Manages and fulfills communication requests through the Fresh ticketing system. • Maintains website content by adding and updating state events and training courses and distributing registration lists to state coordinators. • Coordinates with external vendors to translate communications into multiple languages. • Leads monthly internal employee engagement communications. • Partners with data and analytics teams to obtain and validate distribution lists. • Monitors email performance metrics and escalates irregularities to the Communications Manager. • Supports senior communications staff in planning, change management initiatives, and execution of communication strategies. • Assists with execution of large-scale mailings. • Provides communication support for business development initiatives and special projects. • Other duties as assigned.

• Maintain and coordinate a caseload of clients enrolled in Medicaid programs • Coordinate clients’ in-home care needs in compliance with Federal/State Regulations, Managed Care Organization (MCO) program rules, and contract requirements • Assist with daily intake and referral processes to ensure positive business growth and development • Promote cohesiveness in the office environment • Support day-to-day operations and client advocacy • Ability to meet position requirements with little direct oversight • Collaborate with stakeholders regarding the delivery of services • Effective written and verbal communicator • Comply with applicable legal requirements, standards, policies, and procedures • Demonstrate dependability • Demonstrate effective problem-solving and decision-making skills • Exhibit computer efficiency • Handle complex service programs and special projects • Market services to referral sources as needed • Maintain necessary skills and knowledge to coordinate workflow • Participate in professional development and training activities • Prioritize and multitask effectively • Provide excellent customer service to internal and external clients • Represent the company at stakeholder meetings, health fairs, and provider fairs • Enroll clients and employees in services, web portal, and EVV systems as needed • Conduct necessary client assessments and home visits as required • Bilingual preferred in various locations • Answer and make phone calls and occasional video calls • Other duties as assigned

Title: Service Coordinator I Location: WI - Eau Claire - Hybrid Department: Operations Location WI - Eau Claire - Hybrid Remote/Hybrid Yes Position Level Individual Contributor I Employment Type Full time Career Field Operations Pay Type Hourly Job Description: Culture Vision at Consumer Direct Care Network At CDCN, we strive to create a workplace where everyone is supported and motivated to be their best; we collaborate on shared goals and celebrate our accomplishments. WE WELCOME YOU INTO A GROWING COMPANY Consumer Direct Care Network is all about caring for people. Care is at our core, and we strive to live up to it every day. We provide services in 14 states across the USA, and our programs grow every year. We specialize in home and community-based services that support individuals with disabilities and older adults so they can remain in their homes and communities. JOB SUMMARY Service/Program coordinators assist with daily intake and referral processes to set clients up for services, coordinating their in-home care needs in compliance with Federal/State Regulations and Managed Care Organization (MCO) program rules. They maintain and coordinate a caseload of clients enrolled in Medicaid programs and conduct regular check-ins on clients to update care plans if that client’s needs change. JOB DUTIES - Maintain and coordinate a caseload of clients enrolled in Medicaid programs - Coordinate clients’ in-home care needs in compliance with Federal/State Regulations, Managed Care Organization (MCO) program rules, and contract requirements - Assist with daily intake and referral processes to ensure positive business growth and development - Promote cohesiveness in the office environment - Support day-to-day operations and client advocacy - Ability to meet position requirements with little direct oversight - Collaborate with stakeholders regarding the delivery of services - Effective written and verbal communicator - Comply with applicable legal requirements, standards, policies, and procedures - Demonstrate dependability - Demonstrate effective problem-solving and decision-making skills - Exhibit computer efficiency - Handle complex service programs and special projects - Market services to referral sources as needed - Maintain necessary skills and knowledge to coordinate workflow - Participate in professional development and training activities - Prioritize and multitask effectively - Provide excellent customer service to internal and external clients - Represent the company at stakeholder meetings, health fairs, and provider fairs - Enroll clients and employees in services, web portal, and EVV systems as needed - Conduct necessary client assessments and home visits as required - Bilingual preferred in various locations - Answer and make phone calls and occasional video calls - Other duties as assigned QUALIFICATIONS - Bachelor’s degree in the field of Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology or Related Field preferred - 1 year of previous experience working with individuals with disabilities or the elderly preferred - Combination of education and experience - Employees must provide their own reliable internet if working a remote/hybrid position The incumbent typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WHAT'S IN IT FOR YOU When you join Consumer Direct Care Network, you will be exposed to numerous professional development opportunities. We welcome your contributions and value your integrity as we collaborate on work that moves us all toward a compassionate community. We have a long history of helping individuals build their careers in the home-care industry. This is truly a place where there is something for everyone, whether you are looking to support a particular lifestyle, seeking professional growth, or seeking new and challenging work, all in an expanding nationwide company with that small-company feel. Most importantly, you will experience the satisfaction of working in a culture built on caring. Caring for others comes naturally at Consumer Direct Care Network, based on our long history of connecting people and championing change, all geared toward helping others. We are proud of the longevity and loyalty of our employees. Their commitment to doing good work is what makes us a leader in the industry. As a Consumer Direct Care Network team member you will receive: - A rewarding career helping others - Fun and engaging work environment built on team unity - Job satisfaction knowing you make a difference in the work you do and lives we serve - Professional training to help advance your skills for career development Based on your position and employment status, you may be eligible for: - Medical, Dental, and Vision Insurance - Vacation accrued at 3.07 hours per pay period to use when accrued - Two Paid Floating Holidays - Nine Paid Federal Holidays - Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued - Instant Earnings Option - 401(k) Retirement plan & discretionary company match - Company-Paid Life Insurance - Supplemental Life, Accident, Critical Illness, and Hospital benefits - Short and Long-Term Disability - Paid Parental Leave - Flexible Spending Account - Employee Assistance Program - Pet Insurance WHO WE ARE Consumer Direct Care Network specializes in home and community-based services that assist older adults and individuals of all ages with disabilities and impairments to continue to live their lives independently in their own homes and communities. We provide coordinated service delivery in 14 states. Our services span from financial management services and support brokerage to traditional agency in-home care and caregiving to behavioral health. We have extensive experience with Medicaid, Medicare, private insurance, and with supporting people who pay for their own care. Your opportunities within our network are endless, it’s not just a job, it’s a career… advance it with the Consumer Direct Care Network! The Consumer Direct Care Network and its subsidiaries are an Equal Opportunity Employer and drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. In accordance with the Immigration and Reform Control Act (IRCA), you may only work at Consumer Direct Care Network if you are legally authorized to work in the United States. Consumer Direct Care Network does not provide visa sponsorship or STEM OPT extensions to employees.