Role Description Support the Workday team grow and improve their skills. - Help coworkers with solving problems and making decisions. - Help others and perform daily tasks and operations. - Report on project and personal work progress and complete assignments on time. - Suggest ways to improve systems and processes with colleagues. - Use and understand different Workday modules. - Help others learn and use Workday better. Job Duties - Showcases problem-solving and decision-making skills. - Exhibit effective written and verbal communication at both a technical and simplified level. - Demonstrate interest and ability to read and understand data to identify trends. - Ensure prompt response on ticket and request resolution within agreed-upon time frames and look for reoccurring themes for improvement feedback. - Support team members by sharing knowledge to help them develop their skills. - Support and encourage accurate change management process documentation to satisfy the company’s internal/external audit controls and compliance practices. - Support applicable legal requirements, standards, policies, and procedures. - Offer technical and functional support for different Workday SKUs by assisting with troubleshooting issues, identifying system errors, setting up basic configurations, generating reports, following audit plans, and helping implement solutions. - Engage in ongoing Workday relationships, and relevant memberships within Workday Community, User Groups and Conferences. - Participate in Workday releases, identify impacts associated with a new release and conduct regression testing for the required changes as new releases are introduced. - Engage with cross functional teams to identify system enhancements and recommended process improvements while translating these recommendations into new system designs. - Participate in testing configuration, and implementation of system upgrades, patches, and enhancements. - Attend meetings with key stakeholders to create business requirements documents, system configuration documents, detailed functional specification documents, test plans and test cases while incorporating proper processes and procedures as standards. - Participate in, or coordinate user training sessions and develop training materials for end-users, ensuring they have a thorough understanding of system functionality, processes, and procedures. - Ability to multitask and the awareness skills on when to reprioritize. - After-hours’ work as needed. - Other duties as assigned. Qualifications - Minimum 3 years experience in a corporate environment. - Minimum 2 years experience in an IT support environment specifically supporting custom applications. - Associate Degree or equivalent experience. - Workday Certified preferred. - Proficiency in MS suite. - Be able to successfully pass a background screening. - Able to work flexible or extended hours as needed, to meet the job requirements. - This is a remote position, and the employee must have reliable Internet service. Benefits - A rewarding career helping others. - Fun and engaging work environment built on team unity. - Job satisfaction knowing you make a difference in the work you do and lives we serve. - Professional training to help advance your skills for career development. - Medical, Dental, and Vision Insurance. - Vacation accrued at 3.07 hours per pay period to use when accrued. - Profit-sharing for employees in good standing. - Two Paid Floating Holidays. - Nine Paid Federal Holidays. - Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued. - Instant Earnings Option. - 401(k) Retirement plan & discretionary company match. - Company-Paid Life Insurance. - Supplemental Life, Accident, Critical Illness, and Hospital benefits. - Short and Long-Term Disability. - Paid Parental Leave. - Flexible Spending Account. - Employee Assistance Program. - Pet Insurance.