Constant Contact

• Work closely with product managers and engineers to define product vision • Lead design projects from concept to completion • Create wireframes, prototypes, and high-fidelity designs

• Drive and Track strategic initiatives: Collaborate with cross-functional teams and external teams to drive and track strategic initiatives, strategic partnership activities, and M&A efforts. Proactively identify, surface, and escalate initiative risks and blockers to leadership • Build Business Cases: Collaborate with Finance and business owners to align on pilot programs, success metrics (revenue, efficiency, cycle-time), and track ROI • Lead Multidisciplinary Execution: Coordinate cross-functional teams to integrate AI tools directly into existing operating models, legacy software, and workflows • Process improvement: partner with business owners to update workflows to leverage AI capabilities • Value-Led Prioritization: Partner with business leaders to identify, evaluate, and prioritize high-impact initiatives • Build Business Cases: Collaborate with Finance and business owners to develop pilot programs, define concrete success metrics (revenue, efficiency, cycle-time), and track ROI • Support M&A Integration: Coordinate post-merger integration workstreams across functions, maintain integration trackers, track progress against deal thesis, and surface risks to leadership. • Develop executive presentation: Prepare presentations, executive briefs, and fact packs for executive and BoD updates.

• Lead web strategy conversations, helping stakeholders prioritize and shape website initiatives that support acquisition and engagement goals. • Partner with Creative and Marketing teams to translate ideas into clear, high-quality website experiences. • Define and maintain standards for site consistency, including look, feel, and user experience across constantcontact.com. • Monitor key website metrics and user behavior through tools such as Google Analytics, Mouseflow, and Tableau, turning data into strategic recommendations. • Oversee the content delivery process, including QA, publishing, and management within Contentful, ensuring flawless execution against strategy.

• Provide hands-on contribution and technical leadership across the Agile product development lifecycle, ensuring architectural alignment and quality. • Serve as a hands-on technical leader, designing, building, and deploying core iOS mobile features. • Drive Engineering Excellence and Technical Mentorship. • Act as the primary technical liaison between the Mobile team and dependent Backend Services teams. • Maintain a deep understanding of the Constant Contact web application architecture and its relationship to the mobile apps.

• Own the customer-facing AI experience end-to-end. • Make the AI feel trustworthy. • Pick the right leading indicators. • Partner across product surfaces. • Be opinionated about AI UX. • Use AI to build, not just to ship. • Get out of the building. • Communicate up and across.

• Own the technical architecture of our enterprise Customer Data Platform. Design the data models, event schemas, and identity resolution rules required to build a unified customer profile that powers real-time personalization and orchestration. • Architect and build scalable data pipelines connecting various internal databases, product telemetry, and third-party SaaS applications into the MarTech stack. Extensively utilize APIs, webhooks, and SDKs to ingest and route data securely. • Establish rigorous data tracing and monitoring protocols. Troubleshoot complex data discrepancies end-to-end to ensure high data integrity, reliability, and accuracy. • Take on technical responsibility of data privacy operations. Integrate various data sources with our Data Privacy Management/Consent platforms to automate PII deletion and Data Subject Access Request (DSAR) workflows. • Act as the bridge between Marketing, Business Systems, Data Engineering, and Legal/Privacy teams. Translate complex, high-level business requirements into scalable technical solutions.

Title: Senior Product Designer Location: Boston, MA or Remote Work Type:Remote, Hybrid, Job Description: At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started! The Senior Product Designer designs industry-leading user experiences that achieve business objectives and successful customer outcomes. They apply design principles and methodologies to elevate product design, assist in defining best practices for the design discipline and mentor peers. What You’ll Do: - Collaborate with teams to create user-centered product designs, requirements, workflows and strategies - Create user experiences and interfaces for product prototypes in keeping with industry standards and best practices - Collaborate with UX research, including planning, prioritization, feedback collection and action plan creation - Translate user needs and business requirements into compelling experiences - Create user journeys, user flows, wireframes and interactive prototypes across multiple devices and interfaces - Create low- and high-fidelity prototypes to communicate design intent - Recommend metrics to define, manage and measure design success and prioritize enhancements - Develop product design best practices and templates - Create and present strategies and recommendations to design partners and stakeholders. - Use expertise and persuasion to influence the product vision and design - Provide mentorship and meaningful feedback to other product designers - Measure and explain the value of design to stakeholders Who You Are: - Bachelor’s degree or equivalent expertise in User Experience, Interaction Design, Communication Design, Information Architecture, Psychology, Human Computer-Interaction (HCI), Human Factors or a related field - 5 years of experience or equivalent expertise designing solutions for software, web applications or mobile native apps - 3 years of experience or equivalent expertise using industry-standard design and prototyping tools to create low- and high-fidelity designs and define the work, such as Figma - Demonstrated experience in influencing, negotiating with and gaining buy-in from stakeholders, including leadership - Demonstrated experience applying the design decision-making process and incorporating data and key findings into designs - Demonstrated experience supporting the iterative design process from end-to-end, including wire-framing, prototyping, user testing and high-fidelity visuals - Foundational understanding of common design heuristics and principles - Ability to accept feedback gracefully, while also knowing when to push back respectfully - Takes ownership of own work, being accountable to deadlines, both those self-imposed and provided by the business. - Someone who can deliver impactful presentations and knows how to use storytelling to influence and persuade others Preferred Qualification: - Master’s degree or equivalent experience in User Experience, Interaction Design, Communication Design, Information Architecture, Psychology, Human Computer-Interaction (HCI), Human Factors or a related field The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave. Pay Transparency - All Full Time Employees $108,400 - $135,500 USD Why You’ll Love Us: - We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees. - Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups. - You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities. - A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family

• Own Growth Experimentation: Design, launch, and scale continuous experiments across activation and monetization surfaces including onboarding flows, paywalls, upgrade experiences, trial-to-paid conversion, and retention journeys. • Define hypotheses, success metrics, and decision criteria to drive measurable improvements in customer behavior and business performance. • Prioritize and Balance Growth Bets: Continuously evaluate and prioritize a portfolio of growth opportunities ranging from rapid iteration experiments to larger strategic initiatives. • Balance speed, impact, technical complexity, and learning potential to maximize business outcomes and team velocity. • Collaborate Across Functions: Work closely with Engineering, Design, Data & Analytics, Finance, and RevOps to prioritize opportunities, improve instrumentation, and ensure experiments are measurable, scalable, and operationally sound.

• Own Monetization Experimentation: Design, launch, and scale continuous experiments • Drive Growth Metrics: Own key business outcomes tied to monetization and customer growth • Lead with Speed and Autonomy: Move quickly from insight to experiment • Optimize for Mobile-First Customer Behavior • Leverage AI to Accelerate Growth

• Own the customer-facing AI experience end-to-end • Make the AI feel trustworthy to small business owners • Pick the right leading indicators for success • Partner across product surfaces for coordination • Be opinionated about AI UX and its applications • Use AI to build and iterate quickly • Communicate roadmaps and tradeoffs effectively